10.0 Excellent2018 Dec 19
It was amazingVery friendly quick and convenient definitely will be renting again.
2.0 Mediocre2018 Oct 14
Scheduling oversiteAppreciated the confirmation call.My pickup was scheduled and confirmed for 2:00 on a Saturday. I arrived at 1:55 and the business was closed for the day. I took a cab back to the airport and rented from a different agency.
10.0 Excellent2018 Apr 12
Loved the chevy cruseI've rented cars several times from several locations, my best experience ever. In and out very quickly.Location is very hard to get in and out of, traffic in Lafayette is horrible, but it was worth it.
3.2 Mediocre2018 Feb 22
I couldn’t because they give it away, not a phone call, NOTHING.
6.0 Good2017 Aug 17
MehBecause my flight was late they had to move my reservation to the airport branch instead of the off the airport branch and I ended up having to pay about $50 more bucks. The counter clerk was nice, he tried to get me some discounts. But their drop off location is in a weird lot that has you walk through the side of the airport and there is no one there to hand the keys to. So you go to the same counter you got the car from and of course they ask what your mileage was, like I know?
2.0 Mediocre2017 Feb 13
Enterprise did not have the van in its fleet.I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.Same
4.0 Okay2017 Feb 12
Courteous agentEnterprise only had one car to offer me for one-way. This 2016 Corolla with 23k miles was disgustingly dirty inside (upholstery, dash, windows) and smelled of pets and cigarettes. Under no condition should this car should not be in their rental fleet!
10.0 Excellent2017 Jan 14
Helpful staff, flexible returnEnterprise staff could not have been more helpful. Our return flight was cancelled due to snow, so we had to return the car to New Orleans rather than Lafayette. They changed the return and did not charge a one-way fee. Great car, excellent service, no nickel-and-dimeing. That's a winning combination.
6.0 Good2016 Oct 26
I am most baffled.....read on....I thought I loved the price. But actually I have no idea what the cost will be. I was supposed to get an email from Enterprise. I was supposed to get a phone call from the office I rented from in Lafayette, LA. I got neither.The awful communications process. The unfulfilled promises.
6.8 Good2016 Oct 01
Service was great. The staff were pleasant and quick to take care of me when I walked in.Windshield was dirty and wipers were worn. I had to stop at gas station to clean. Smelled like smoke.