Cons:I wound up paying more than twice the quoted rental price. Avis hides the fact that they charge by the mile in paperwork that no one explains to you, and of course there are several pages of it. This is by far the worst business transaction I have had with any company. DO NOT use Kayak or Avis!
8.0 Very good
Pros:The front desk worker on pick up was very helpful. The rental was great, comfortable and roomy for whole family.
Cons:The car was never inspected at pick up or drop off. No one present at drop-off had to put keys in drop box.
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Cons:The Rental Counter was closed when I landed, and there was no help, or instructions available. The corporate help was non-existent. I was forwarded to another contact, who said that the booking should not have been allowed in the first place, but that did me no good and 7pm & no transportation.
Pros:The car, Staff, service
Cons:The tank wasn’t full at pick up but it said it was on the system.
Cons:I was charged approximately $23.00 more than the final quote. They couldn’t help me at the rental desk.
Cons:Our flight was delayed and they would not stay open an extra 30 minutes to give us the car. They wanted us to return the next day which was not possible so I canceled it.
Pros:Nice clean car
Cons:No computer at counter. Had to wait. Car was not full of gas
Cons:Booked a car, received a confirmation e-mail. When I arrived there were no cars available. I double checked on kayak and budget was still advertising several cars available.
Pros:Staff not friendly and not helpful
Cons:They charged extra driver fee because I prepaid for the car with my credit card but the reservation was in my fiancé’s name. That seems ridiculous that I had to be a driver on the car even though I never sat in the car just because I prepaid for the car through kayak with my card.
Cons:Arrived to pick up rental and was told they had no cars because they all needed an oil changes.
Pros:Nothing - never got the rental. Reservation was for 8 am and booked two days in advance. Received a call the night before pick up saying the car wouldn't be available until 3:30 pm. Received another call at 3 pm stating there was still no car and "try again" the next day. Still no car...
Cons:If a car is not available after a reservation has been made, offer a different vehicle at the same price. Not an offer of larger vehicle for a much higher cost.
Pros:Landed at ten pm. Car ready and waiting check in and return was so easy.
Cons:Expensive to switch drop off locations.
Pros:Picked me up for the rental and dropped us off at the airport when we were done with the rental. Car return was super quick and easy.
Cons:The car wasn’t ready when we arrived and it took 45+ minutes to get the car after arrival.
Pros:There was no option other than going in a picking up the vehicle. The seats were clean, but we had to stop at a gas station to buy paper towels and window cleaner to clean all the windows, inside and out, because we couldn't see.
Cons:There was a mix up at the time of pick up with the amount we were to be charged. They overcharged our account and then they could not recharge the correct amount within a 24hour period. This cause somewhat more trouble in that another 50 mile round trip was needed to pick up someone (whom needs to be present) with a different bank account/credit card.
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