Nickel and Dime
The wait staff and cleaners were all extremely friendly. The food was excellent
The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.
Wonderful stay....would do a couple things differe
Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
The staff was friendly and very attentive.
The food was not as good as I had hoped for.
The Cozumel Palace is an all-inclusive resort that offers activities and exploration opportunities for couples, families, and those who enjoy spending time diving.
Each of the hotel’s 169 suites is luxuriously decorated, with spacious dining areas and desks for keeping up with business needs. Each guestroom offers private balconies with views of the sparkling Caribbean. The double whirlpool tubs in each suite offer a great way to unwind after a day spent exploring the resort. Free WiFi service allows guests to stay connected. The mini-bar and liquor cabinet are included for guests to enjoy. Satellite television offers entertainment, while the bathrobes and slippers offer comfort. The fitness center is available for guest use around the clock.
Guests can snorkel or head out for a scuba dive, right off of the hotel’s dock. Whether looking to spend time underwater or beside the water at the pool, there’s something for everyone to enjoy. Swim with dolphins, play volleyball, or simply go for a walk to appreciate the fresh Caribbean air.
Dining options abound, with four different restaurants offering Mexican, Italian, and Pan-Asian cuisine. Room service is offered around the clock for guests to enjoy. Cocktails are enjoyed poolside or at the bar. Sweet and savory treats are readily available during the day.
The spa offers a number of pampering treatments to ensure guests leave their session feeling indulged and spoiled.
The all-inclusive Cozumel Palace is a great choice in destination for honeymooners, or families looking for a resort that offers something for everyone.
based on 28 reviews
Policies vary by room type and provider.
Cozumel Palace is located at Avenida Rafael E Melgan Km 1-5, 1.1 km from the center of Cozumel. Palacio Municipal is the closest landmark to Cozumel Palace.
Check-in time is 15:00 and check-out time is 12:00 at Cozumel Palace.
Yes, Cozumel Palace offers free Wi-Fi.
Yes, Cozumel Palace offers free parking.
No, Cozumel Palace does not offer free airport shuttle service.
Cozumel Palace is 3.2 km from Cozumel. Cozumel Palace is 59.9 km from Cancún.
No, pets are not allowed at Cozumel Palace.
Yes, Cozumel Palace has a pool onsite.