Cozumel car rentals

Cozumel car rentals

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Cozumel, QR, Mexico
28 Oct — 4 Nov
Same drop-off
Cozumel, QR, Mexico
Thu 28.10
Noon
Thu 04.11
Noon
Driver's age:

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Cozumel car rental information

Pick-up locationCozumel
Rental locations38
Airport locations15

Cozumel car rental reviews and directory

Rated #1
Payless
Best rated
10 Excellent (1 review)
2 locations in Cozumel
Payless
Locations in Cozumel
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #2
Ace
9.6 Excellent (2 reviews)
1 location in Cozumel
Ace
Locations in Cozumel
  • 10
  • 10
  • 9
  • 10
  • 9
Recent reviews
9.2 Excellent2017 Apr 11
StaffVery friendly staff and very thorough. It's a great car to get around Cozumel if you're exploring the island.First off, it wasn't called Ace rental anymore on Cozumel, its Fox Car Rentals now. And secondly I wasn't expecting any more fees based on the price I reserved the car for. I was confused that the company charged me an extra fee for insurance, and I thought that was included in the price that I reserved it for. It would of been nice if they programmed their address in the GPS for an easy way to get back to the drop off. Or showed us how to some of the features work.
Rated #3
Avis
7.4 Good (3 reviews)
4 locations in Cozumel
Avis
Locations in Cozumel
  • 8
  • 6.6
  • 7.3
  • 8
  • 7.3
Recent reviews
4.0 Okay2021 Jan 23
I bought the insurance online when I reserved the car but when I went to pick up the car the employee said the insurance I bought online was worthless. He said I need to buy insurance from him or I wouldn't have any, or very little liability coverage. I didn't appreciate having to buy insurance twice.
8.4 Excellent2016 Dec 29
A few problems . . .We booked a 24-hour rental of a car one up from a micro-size. We went to pick up and police would not let us onto the downtown dock where rental location was located. By the time we got to the 2nd office, it too was closed. Javier made good the next morning giving us a 3rd day rental for free, but with a micro-car. Our worry was that at this holiday season, all cars would be rented. It ended well!Lack of clarity about hours of offices, their phone numbers, exactly where they are located. I am a Spanish-speaker and neither the townspeople nor the police knew anything, even when standing in front of an office.
Rated #4
Thrifty
7 Good (7 reviews)
3 locations in Cozumel
Thrifty
Locations in Cozumel
  • 6.8
  • 7.1
  • 7.1
  • 7.7
  • 6.5
Recent reviews
2.0 Mediocre2021 Apr 04
NothingThrifty doesn’t exist on Cozumel anymore
5.2 Okay2017 Aug 22
The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.
8.0 Excellent2017 Jan 17
Mexico Insurance sucks!The people at the pick up/drop off were very friendly and helpful.The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.
8.0 Excellent2016 Dec 28
I'm repeat cuatomer and it was a good experiece.I think all cars are newer now so you should get a good one. Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance! Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount. Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them. They are along with their sister company Dollar the best on the island I think.
10.0 Excellent2016 Oct 24
nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.
8.4 Excellent2016 Jul 21
when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!
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Rated #5
Dollar
5.5 Okay (4 reviews)
3 locations in Cozumel
Dollar
Locations in Cozumel
  • 7.5
  • 5.5
  • 5
  • 5
  • 4.5
Recent reviews
6.8 Good2019 Jan 11
Newer clean car that ran well.Price was completely different than what I booked online. Location hard to find. Pickup and drop off took forever.
3.2 Mediocre2017 Dec 13
Bait and SwitchThe van was cleanWhen we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.
2.0 Mediocre2016 Sep 19
There was no such car rental at all at the specified address. Our weekend was horrible without at car thanks to Kayak.
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Rated #6
Budget
5.5 Okay (10 reviews)
3 locations in Cozumel
Budget
Locations in Cozumel
  • 6.3
  • 5.9
  • 5.5
  • 5.5
  • 5.7
Recent reviews
1.9 Horrible2021 Jul 26
Ad said located on the airport. I had to hike about a quarter of a mile to get to their office.. Ad lied as there were other car rental companies in the terminal. I was given a car with dings and scratches that were noted when I took the car but I was charged for additional damage that I certainly did not do ands might have been on the car at the start.. I was forced to pay for additional insurance that was not part of the quoted price. I have my own insurance but was still forced to pay about $100 more or walk back to the airport and rent from someone else.
2.0 Mediocre2021 Jan 19
The local operation is a scam The insurance was 3x the cost of the online rental ,and changed 4x ln a five minute conversation. We walked back to the airport with all of our luggage and rented from Hertz.
8.8 Excellent2020 Mar 15
Has economyTime it took to return car was slow
2.8 Mediocre2020 Mar 02
We found out that a reservation with these guys is not a reservation, it is a request. No car for us.
4.8 Okay2019 Dec 31
We rented from this budget location because we were supposed to get a cheap wrangler. The location directions were extremely confusing – turned out it was actually in a hotel, which was not clearly marked in the directions. When we finally got there, they did not actually have our car, and we ended up renting a regular SUV. Having said that, we got a Kia Sorento, which was nicer than expected.
6.0 Good2019 Oct 05
I rented a Jeep Wrangler and they gave me a Renault Captur, not happy with car selection, they had Jeeps but they claim those are a completely different category, misleading
Rated #7
MEXRENTACAR
5.4 Okay (8 reviews)
3 locations in Cozumel
MEXRENTACAR
Locations in Cozumel
  • 5.4
  • 5.7
  • 5.4
  • 5.9
  • 5.9
Recent reviews
7.9 Good2021 Oct 12
Personable & Professional staff at pickup & dropoff. Insurance was expensive, though
10.0 Excellent2021 Jun 20
Staff was great , Will definitely use again ,could not have been more friendly and helpfull.
8.0 Excellent2021 Apr 18
Very helpfulNothing
2.0 Mediocre2021 Mar 23
No. Did Not have Any car to pick from on a dirt lot with 2 guys sitting outside of their Trailer, which was their office we had to go back to twice so they did Not charge us for a car we did Not get, pain in the neck on vacation/Wedding.Pick Alamo NOT THIS ONE! Nothing good here, nothing!
4.0 Okay2021 Mar 22
Pond drop off a staff member took me in a single car to my gate which was unexpectedly pleasant.Biggest problem was the 1:20 wait to get my car. Even after I had completed all of the booking and payment details online. Severely understaffed, if I could have gone to another company I would have. I felt trapped without any possibility for escape. After 4+ hours of travel it was a very unpleasant welcome into Mexico.
2.0 Mediocre2020 Jan 02
worst experience renting a car. Looking for a car y Cancun, don't know how getting a car to pick in Cozumel. The staff didn't know how to handle the reservation to change the pick location and pay a penalty.
Rated #8
Alamo
4.8 Okay (21 reviews)
5 locations in Cozumel
Alamo
Locations in Cozumel
  • 5.2
  • 5.1
  • 4.8
  • 4.7
  • 4.2
Recent reviews
2.0 Mediocre2021 Jun 15
When I arrived at Alamo I was told there were no cars available. I even received a confirmation email from you that I had a car. Not good! Get your $&$&!! together.
2.0 Mediocre2021 Jun 07
They did not have our carIf they had our car
2.0 Mediocre2021 May 31
Office was closed i did not get the carThe office was open
2.0 Mediocre2021 May 23
They did not have the car that I reserved. Also added additional fees at the pickup. They offered to take me to the hotel and deliver the car the next day, but we had already booked a tour that we needed the car for and honestly I didn’t trust them.
2.0 Mediocre2021 May 23
We arrived at Alamo and they did not have a vehicle for us. They said Kayak did not confirm whether Alamo had cars available. It was the worst car rental experience I have ever had.A refund.
2.0 Mediocre2021 May 17
NothingThey gave away my car and had none left
2.0 Mediocre2021 May 03
Nothing, didn’t even get the car.Everything. Walked in to get car, and they wanted another $100+ out of me. I had my license and cash to pay for what I reserved online but they wanted more money and a credit card. Didn’t have credit card and I wasn’t about to pay more so I left.
2.0 Mediocre2021 Jan 19
the shop was closed. how is it even possible to rent a car!!!!if the shop were open where i rented the car!!!
2.0 Mediocre2021 Jan 08
Not a thing!Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.
9.2 Excellent2019 Nov 10
friendly staff; very easy pick up and drop off at very convenient location
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Rated #9
Hertz
3.9 Mediocre (10 reviews)
1 location in Cozumel
Hertz
Locations in Cozumel
  • 5.5
  • 4.7
  • 3.7
  • 4.7
  • 3.5
Recent reviews
1.9 Horrible2021 Aug 14
I reserved a car that said it was going to be about $800 usd for 11 days. The staff in Cozumel when I arrived said that the $2700 that was preauthorized on my card was only a deposit and the final charge would be much less. When I returned the vehicle he said he would just email me the final bill which ended up being $2,500 USD, more than triple the original quote. I realize that there were taxes, insurance etc but even the core cost of the rental was $1700 usd, still more than twice the original quote. I tried calling customer service but could not reach anyone.
10.0 Excellent2021 Mar 24
Staff was very friendly and helpful. Pick-up was at the airport directly out in front. Super easy.Don’t try too hard to sell insurance people don’t want.
2.0 Mediocre2021 Mar 23
NothingHertz could have actually had cars available at the location. Got to the airport and it was the guys day off. Nobody working counter. Finally found someone to call him and he had no car even available
2.0 Mediocre2021 Mar 22
We arrived to the airport, went to the Hertz counter and were informed that they did not have our vehicle. They tried to sell me on another vehicle half the size (which would not fit my group), and for more money.Honesty? Not giving away a vehicle that I had reserved, leaving me stranded at the airport to figure it out?
2.0 Mediocre2021 Mar 21
They could have had the car or any car that they rented to me. Luckily Avis next door had a car to rent.
2.0 Mediocre2021 Jan 02
Not a lot. Terrible experience all around. One of the lot guys was friendly and assisted with our luggage but other than that, terribleArrived at counter only to be told that they had only one car and it was a tiny hatchback. We had reserved a Standard Size car. We just flew international with 2 huge suitcases and each family member (5 of us) had a carry on. I could not even get my luggage in this tiny car. I was very upset after a long stressful day of international flying. Advised I rented form Hertz because they are an industry leader. The female rep proceeded to tell me that I had several options: 1) take the car and use a taxi to transport my belongings to the hotel. 2) take my stuff to the hotel and come back and get my family. 3) Cancel the reservation. I asked if she would pay for taxi and give me a discount rate. I was then told that I was lucky to even be getting a car and the rate was more than half of what that car rents for because she rents it out for $100 a day. I was in total disbelief that paying customer would even be talked to in this manner. I asked her to explain how I was "lucky" to arrive at an international destination after making reservations weeks in advance only to be told I cannot be accommodated. The Avis counter was directly next door and their agent was standing next to the Hertz agent. I asked him if he would rent me a vehicle. He advised he wanted to go look. While we waited, miraculously, a bigger vehicle from Hertz became available to rent. Let me remind you, they just told me they only had one vehicle left but all the sudden they had this other vehicle. Even though this was not the vehicle size we reserved, it was close enough and agreed to take it. Then the next part of their scam began, the insurance scam. I was told that I must purchase liability insurance. I explained I was not purchasing the insurance because liability insurance is included with the rental. The agent then flat out lied to me and said it wasn't. I have rented before in Mexico and know how this goes and proceeded to tell her what the Mexican law was regarding liability insurance on rental cars. She finally agreed that liability insurance is included but I needed more. I actually purchased the insurance policy through Hotwire when I reserved the vehicle (much better value). I showed her that policy info but she wasn't letting down on the sales pitch. She told me the policy I purchased was only for collision and not liability. She then proceeded to tell me horror stories of vehicles getting stolen and that I would have to pay out of pocket for full value of the car before I could leave the country if something happens. I finally agreed to additional insurance of $13 a day. After all of that, we finally get to the point of going out to the car. The gentleman that took us out was friendly and helpful. He took us to the car and told me to look around and point out any issues with the car because if the car comes back with any scratches that were not previously there, I would have to pay. My wife immediately started taking photos all over the car. This car had scratches all over it. It was impossible to point all of this out. I will say this, no way in the USA is this car even going to make the cut to be a rented vehicle for any of the name brand rental companies. I was also told that there would be a $50 charge to vacuum the car if I got sand in the floor boar from going to the beach. It was finally time to go and the key remote would not work to unlock the doors. I had to insert the key into the door and then unlock the doors. If you want a stressful, horrible, overpriced, high pressure experience, then Hertz of Cozumel is what you want. However, if you want an easy experience, then I suggest you go somewhere else. I will be writing a formal complaint to the CEO of Hertz and how badly their name is being represented in Mexico. Total disgrace!
3.6 Mediocre2019 Mar 20
I thought I rented a Tahoe but they do not carry any. The only full size SUV they have is a Dodge Journey.
3.6 Mediocre2018 Dec 16
Renter Beware!Rental was conveniently located in the airport. Car worked fine.Poor value for the money. Taxes and fees are exorbitant. Especially airport tax (25%). Furthermore, was told that buying their insurance was mandatory. Total rental for a tiny Older model Chevy Cruze w over 30000 km cost nearly $300 for the week. This should have been quoted to me by Hertz while making the reservation and NOT after getting there.
Sunnycars
6 locations in Cozumel
Sunnycars
Locations in Cozumel
Recent reviews
Mas By Mex
2 locations in Cozumel
Mas By Mex
Locations in Cozumel
Recent reviews
Blueway
2 locations in Cozumel
Blueway
Locations in Cozumel
Recent reviews
Economy Rent a Car
1 location in Cozumel
Economy Rent a Car
Locations in Cozumel
Recent reviews
Firefly
1 location in Cozumel
Firefly
Locations in Cozumel
Recent reviews
Rhodium
1 location in Cozumel
Rhodium
Locations in Cozumel
Recent reviews
66 travelers who rented a car in Cozumel gave the car agency they used an average rating of 5.5

Car rental locations in or near Cozumel

Good to know

Most popular car type

Intermediate

When to book a rental car in Cozumel

Average daily price per month
Rental car prices as pick-up date approaches

Car rental insurance in Cozumel

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Cozumel car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Cozumel.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Cozumel car rental.

Top tips for renting a car in Cozumel

  • Book your rental car in Cozumel at least 5 weeks before your trip in order to get a below-average price

FAQs about renting a car in Cozumel

  • The average gas price in Cozumel is ₪12.98 per gallon over the past 30 days. Filling up a gas tank costs between ₪156 and ₪208, depending on the car size.

  • Intermediate (Ford Escape or similar) is the most frequently booked rental car type in Cozumel.

  • Car rental companies onsite at Cancun airport include America Car Rental, MEXRENTACAR, Avis, Alamo, Hertz, Adocar Rental, Dollar, Europcar, Right Cars and U-Save.

  • Car rental companies that offer shuttle or pick-up services from Cancun airport to off-airport locations include America Car Rental, MEXRENTACAR, Avis, Alamo, Hertz, Adocar Rental, Dollar, Europcar, and U-Save.

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Intermediate car rental in Cozumel costs ₪76 per day, on average.