Guest reviews
Overall rating
7.2
Good
Based on 16 reviews
Cleanliness
7.7
Comfort
7.6
Pick-up/Drop-off
7.1
Value for money
6.5
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
6
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2
0
3
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Super friendly, helpful and they went way above kind compared to the USA. The people in Cozumel mexico are the nicest people I've ever met...
Cons: Not a thing. I can't wait to go back, I wish we lived there because they are a Much kinder people than here in S.D. USA. Truly wonderful time!!
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2.0
Pros: the shop was closed. how is it even possible to rent a car!!!!
Cons: if the shop were open where i rented the car!!!
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2.0
Pros: Not a thing!
Cons: Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.
review from
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9.2
Pros: friendly staff; very easy pick up and drop off at very convenient location
review from
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2.0
Cons: They did not honor the quoted price
review from
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9.2
Pros: Staff was excellent and very helpful.
Cons: Insurance was 4 times more than the rental. Seemed a bit high although I can imagine accidents are quite frequent in Mexico.
review from
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9.6
Pros: Staff very friendly and fluent in Engish.
Cons: Better selection of vehicles
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4.8
Pros: On check in the gentleman was kind and efficient even though he could not find my reservation. I had to wait about 30 minutes and then-it was found.
Cons: When I left my B&B to return the car I inspected the car it it had no damage(verified by 3 other of my party_total 4) We were in a rush to catch the ferry and we pulled to the assigned area. When Arturo arrived to inspect the car i gave the car a once over-no damage. Arturo told us we had to go inside the pier area to sign documents and pay. I told him we did not have time to fill up but that less than a quarter tank of gas was missing so to make sure to charge me. BUT when I got to the Alamo desk in pier-told we had damage and need to pay since we did not have the property damage SCAM SCAM SCAM
review from
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4.4
Painfully Seinfeld...
Pros: Found something that was kind of close to what we had requested.
Cons: Refused to help as they we’re closing up. even though our flight had just landed. Had to pay for a taxi for that evening and the following day, only to return to find out they had no vehicle for me and had taken the reservation but had not held the reservation... it was so painfully Seinfeld.
review from
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10.0
The best experience
Pros: We were in Cozumel, Mexico and unfortunately had a car accident with major damage to our Alamo car. This could have been scary, as we did not speak Spanish and did not know the system, but an Alamo supervisor, Jeobany, came right away and he came through for us in a big way. He made sure we were ok and comfortable, and listened carefully to understand exactly what happened. He was very respectful and reassuring. He translated for us, explained everything going on, and advocated for us. He even arranged for another Alamo worker to come pick up my wife and take her to our condo to relieve our babysitter and be with the kids. There were many discussions but in the end, when the other party accepted full responsibility for the accident, we were very happy, believe me. Jeobany then personally drove me back to our condo, and within 30 minutes a new Alamo rental car was delivered to us, ready to go. Thank you very much Jeobany and Alamo. We are very impressed!
review from
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10.0
Easy rental, excellent service
Pros: Decided to rent a car in Cozumel 2 days before Ironman. I was shocked there were still cars in inventory and even more shocked the prices were not inflated. Limberth was gracious and helpful. Our economy car was affordable and cost us a total of $23 in gas for 1 week! Very convenient to the airport.
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