Daily cleaning, installation of cabin HEPA filters on flights to Cozumel
You cannot fly directly to Cozumel. KAYAK recommends you fly to Cancún (CUN) (60.29 km from Cozumel). From there you can rent a car or get a taxi.
The closest airport is Cancún (CUN) (60.29 km). KAYAK recommends you fly to Cancún.
Based on KAYAK searches from the last 72 hours, if you fly from Tel Aviv, you should have a good chance of getting the best deal to Cancún Airport as it was the cheapest place to fly from. Prices were found for as low as ₪3,698 one-way and ₪5,948 for a round-trip flight. Also in the last 72 hours, the most popular connection to Cancún Airport was from Tel Aviv and the lowest price for a round-trip flight was ₪1,856.
Cancún Airport is 14 km from the center of Cancún.
Cancún is served by Cancún Airport, also commonly referred to as Cancun, Cancun Airport, Cancún Intl, or Riviera Maya. The airport code is CUN.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Cozumel.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cozumel is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cozumel with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cozumel up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Felt like small chairs. Big guy set near me, we didnt have place for the hands."
Pros: "Pricing, vast schedule choice, great service, comfortable seats, great mileage program,"
Cons: "Same kosher meals for lunch, dinner and breakfast. 2 lunches or dinners is too much. 2nd or first meal should be breakfast."
Pros: "Even though there was a significant delay there was recompense for Hotel or fare."
Cons: "The entertainment shows should be on even after the landing."
Pros: "Amazing flight and very relaxing"
Pros: "The boarding"
Cons: "The heat! It was crazy hot"
Pros: "Two free suitcases"
Pros: "The seats are good, the crew is nice, the food is ok. USB charging worked, wifi was not promised and was not given."
Cons: "The connection in Moscow is a pain. No explanations, lots of walking and waiting in line for passport checks, and queue must self regulate as the airport staff don't care. Once done with checks, there is no way to get wifi in airport. It's free if you have a Russian mobile number, but if not they only option is to find a local and ask that they register for you with their own number."
Pros: "The crew were nice and welcoming. Had a lot of movies to watch"
Cons: "Nothing special, usual flight issues."
Cons: "1 hour late, sitting in the plane in tel aviv, with no explanation whatsoever. Then when arrived to Moscow after plane taxiing, STILL 1 hour INSIDE THE PLANE without letting the people out!!! I Missed my train and I will have to stay a night in moscow for nothing!! Horrible experience. I will never in my life fly aeroflot again."
Pros: "Boarding was good. Plain looks well kept"
Cons: "Waiting for someone to take the plate took almost the all flight. Food was terrible"
Cons: "screen not functioning should not serve meat or chicken with kosher meals this week through Tuesday, August 1. Period of mourning and kosher people don't eat meat or poultry during this period. Served fish on first leg from NY. That was good. sorry, this report is for return flight"
Cons: "Was late Food not good Screrns are so bad"
Pros: "השירות, הצוות, העמידה בזמנים-היה בסדר גמור!"
Cons: "המזוודה של מרים נשארה במוסקבה! כבר שלושה ימים היא מסתובבת ללא החפצים האישיים שלה-ללא הציוד, איפור, הלבשה אישית, פיז'מה, נעלי-בית ובגדים להחלפה. נכון שאמרו לה במשרדי איירפלוט שהיא יכולה לרכוש ציוד נחוץ וישלמו לה בהצגת קבלות, אבל עכשיו יש לה הוצאות לא מתוכננות והכסף הולך למינימום דברים שאי אפשר להסתדר בלעדיהם ושווים כסף, זמן ונוחות. המזוודה בינתיים איננה! איפה מזומן להוצאה הלא צפויה הזאת? איפה פיצוי על עגמת נפש? ומתי כבר תגיע המזוודה??!"
Cons: "Everything. The horrible customer service i had ever'"
Pros: "Comfort and entertaining"
Cons: "Problems with baggage ."
Pros: "the service, the personnel, were good."
Cons: "There was no entertainment on the plane. the food wasn't good."
Cons: "They made a huge iverbooking and about50 pax left to wait for the night flight in tel aviv"
Pros: "Everything! Excellent service!!"
Pros: "Мне понравилось все- и обслуживание, и взлет-посадка, и даже выбор аудиокниг и фильмов. Спасибо большое!"
Cons: "Everything was better than other airlines I flew."
Pros: "The tv, flight attendants was very nice"
Cons: "The meal was still frozen"
Pros: "The plane was new and the flight attendances were very nice!"
Cons: "It was too hot on the plane"
Pros: "Everything was very good"
Cons: "I like everything. Services were perfect"
Pros: "Aeroflot is outstanding. Great experience and great service."
Pros: "I like all service, The flight team was excellent."
Pros: "Aeroflot is awesome"
Pros: "I was surprised to see that children got a child meal and a surprise to pass the time on the flight,"
Cons: "Boarding was delayed without notice or explanation"
Cons: "I fly business It was great"
Cons: "Flight had more then 3 hours delay, "compensation" was a drink. From the begining till the end of the flight we had babies crying."
Cons: "There is no reason to wake my small sister, if I've asked not to do so."
Cons: "No t.v in the airplane"
Pros: "I liked everything, food, service, clean aircraft, Stuarts were very helpful and nice, love this company."
Pros: "Surprisingly large plane (777). Very comfortable and punctual. Will use again."
Cons: "Small plane and no entertainment. Food is bland and meal options not changed for at least 3 months. For a frequent traveller that is bad."
Pros: "All was grate!"
Pros: "The service"
Cons: "The fact that the crew didn't know English"
Pros: "My seat was good."
Cons: "The flight from TLV to Moscow - no TV, so no entertainment. The food was not so good. Also I had to go through boarding again although I did online."
Pros: "Timinig, service"
Pros: "On time good service"
Cons: "The audio system was not working despite system restart"
Pros: "Relatively comfort seats, clean and tidy."
Cons: "Food below average and small portions. Too many screaming children onboard."
Cons: "I LOST MY LUGGAGE BACK FROM NEW YORK BACK TO ISRAEL AND I HAVE GOTTEN HORRIBLE, HORRIBLE, HORRIBLE SERVICE IN HELPING ME TRY TO FIND IT!!!!! IF YOU FLY THIS AIRLINE FORGET ABOUT TAKING YOUR LUGGAGE I HAVE HEARD STORIES ABOUT PEOPLE LOSING THEIR LUGGAGE AND THINGS GETTING STOLEN FROM THEIR LUGGAGE!!!!!"
Pros: "The food , and the entreteiment"
Cons: "Your service , flight attendents. Need to speak better English we say no to food and they gave to me any way and the way we board it was vey des organize , this was our first time to fly with AEROFLOT"
Pros: "I like the fact that Kayak is not only not hiding or witholding any fees and strings attached, but also goes a step further and saves the cutomer time by comparing to other travel sites just so that the customer feels he is getting the best possonle fare. Also it is worth mentioning that kyak is the only website i have found that has usefull search parameters in their filters, is seems like the competition is folwing Kayak's lead but is not quite there yet. I have found that Google Flights and others are not necessarily looking out for the best customer experience as you might often get stuck with a 20 hour layover without the customer noticing it."
Cons: "The only thing i think is rather elementary that youcould improve is to make sure that when a flight departs at 12:00AM or later please make sure the system calles is the "following day of the week" for example: if a flight departs 12:00AAM or later on monday morning (even though it is technically sunday night) than that ticket offering should say: Departure, Monday (morning) at 12:00Am (or 12:01AM or 01:00AM as maybe the case)."
Pros: "I liked when the flight landed"
Cons: "The food was tasteless- good thing I brought my own"
Cons: "Quality of sear"
Pros: "Good food. Leg room."
Cons: "Service very "cold". Boarding in Ben-Gurion (TLV) air port was horrible (they opened only 2 counters for 3 flights)"
Pros: "arrived at our destination"
Cons: "even in an era of airlines cutting legroom, the seats on the russia flight were so crowded that anyone over a 1.5 meters tall could not be comfortable in any way"
Pros: "Delay of 1 hour, but flight was good!"
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "Missed connection and this delayed by 20 hours to final destination."
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "It was IBERIA Flight:"
Cons: "It was IBERIA Flight:"
Pros: "The lunch in the flight back. The service was good."
Cons: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Cons: "The food was bad."
Pros: "The plane didn’t have coach puls class that I paied for and they gave me an upgrade to business class! Great Surprise!"
Cons: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Cons: "No WiFi on a 10 hour flight!"
Cons: "Krew. Comfort srat . Space."
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "Nice crew and good landing"
Cons: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Cons: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."
Pros: "Seats were too crowded. No leg room."
Cons: "5 hours delay"
Pros: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Cons: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Pros: "I flew business class: the crew and comfort was great; the food was pretty good."
Cons: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Pros: "Vivo en Madrid. Estuve de vacaciones en Venecia."
Pros: "Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!"
Pros: "The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags."
Cons: "The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same."
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Cons: "Two food options were beef or beef. Unacceptable"
Cons: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
Pros: "Attention was very goog and polite"
Pros: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Cons: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Cons: "Food was just ok"
Cons: "Iberia is not good at boarding"
Pros: "Seating was very comfortable. Good food and beverages. Was offered beer and wine as well with our meal. Extensive selection of entertainment at seat."
Cons: "Boarding was a little confusing. No overhead signs to indicate boarding groups. Announcements were hard to hear. Stewards were hard to contact mid-flight to ask for water to drink. A long flight, and it would have been nice to have more available."
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Pros: "The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!"
Pros: "Choice of entertainment: movies, tv shows, etc."
Cons: "Wifi was >$50!"
Pros: "The crew was great."
Cons: "Very unpleasant seating. For some reason, the armrests do not raise all the way, making it impossible to get comfortable and cuddle with your spouse."
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Cons: "Food Bording Confort"
Pros: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Cons: "Baggage lost."
Pros: "I made it to Chicago"
Cons: "This was American Airlines, not Iberia. I paid $120 to upgrade my seat to row 17 so I could get off the plane early and make my connection. I was ticketed to row 37 without any notice and was told it was not possible to change. All I can do it request a refund from American. My screen did not work and I could not watch anything on the flight."
Pros: "The flight from Raleigh to Heathrow London was LONG, so I especially enjoyed the wine being included without extra cost! Wine helped me to relax, read, & survive the long sleepless night!"
Cons: "Three hours late."
Pros: "My flight was delayed almost two hours out of Charlotte and as a result I missed my connection from London to Bilbao and had to take an extra flight to Madrid, then Bilbao. IT was such a pain."
Pros: "nothing special the flight was with elal"
Cons: "the security take long tome one if our suitade not arrived to lima which cause us a very bog fuststion"
Pros: "Newer planes, good service"
Cons: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."
Cons: "Coordination between connection flight"
Pros: "The crew was really good and attentive"
Cons: "The boarding was a little chaotic"
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Cons: "Milan airport closed and flight diverted. Horrible experience"
Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Pros: "loved the pillow and the blanket and the movie options"
Pros: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
Pros: "When we landed at the destination."
Cons: "Gate checked 90% of the carry on luggage, but not with an official tag, just some guy scribbling on tags before the bus. Boarding was a fiasco: disorderly lines just to pile into a bus and shuttle to plane. Comfort!? Ha. I'm 5'8" short and my knees were digging into the seats in front of me. The new seats are hard as a rock and don't recline. Cramped is an understatement. The tray table is literally the same size as the tray itself. Did TAP build a mock up of this before production?!? You get to hold your drink and put your silverware in your lap while you eat. Food was too hot to open foil, and once opened was mediocre at best. Entertainment?!? Literally nonexistent. Well actually in the fancy seats beyond economy there is a little slot to attach a phone or tablet on the back of the seat. So your entertainment is whatever you brought. I guess the touchscreen/on demand entertainment I remember from the early 2000's is too high tech for TAP."
Cons: "Flight was delayed"
Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."
Pros: "It was a cheap way to get to Lisbon with no frills."
Cons: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Pros: "Food snack was okay. Flight attendants were polite."
Cons: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."
Pros: "Flight was only 15 minutes late"
Cons: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Pros: "Excellent layout, excellent service."
Pros: "Pretty unremarkable flight in an Embraur jet. On time"
Cons: "Basic food but wasn't expecting anything so it was a nice surprise"
Cons: "Flight got canceled and delayed, staffs very mean and unprofessional"
Pros: "Staff courteous compared to our previous TAP FLIGHT"
Cons: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."
Cons: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."
Pros: "On time, easy boarding"
Pros: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Cons: "My video screen did not have English available"
Cons: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Cons: "Non reclining seats"
Pros: "seat very comfortable...excellent entertainment choices"
Cons: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"
Cons: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Cons: "Missed that flight because of previous delay"
Pros: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Cons: "TAP can't process global entry at Logan international airport yet."
Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."
Pros: "Both meals very nice. Crew members pleasant"
Cons: "Food served a bit late"
Pros: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Cons: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Pros: "My flight was punctual, the seats are comfortable, steady take off and landing"
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Pros: "Nice Crow, no delay and Good food"
Cons: "More or less seat"
Pros: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"
Cons: "Less leg room than what I would consider standard. I am 6 feet tall and my knees touched the seat in front of me."
Pros: "Pleasant flight- crew was very friendly and helpful; they gave us extra water when we needed it- no attitude. The blankets and pillows were great and used throughout the flight! The movie selection was fantastic! The food was also very tasty!"
Cons: "The boarding process was a bit hectic because you had to go through an additional bag check at the gate and then some people still cut the lines and pushed their way to the front-- that was not managed so well."
Cons: "I cannot think of anything - our connecting flight was delayed and TAP was incredibly proactive and had a van waiting to rush is over security -overall - fantastic service"
Pros: "Service on the plane was very good on both flights, food was actually pretty good, and entertainment was varied and plentiful."
Cons: "Way too many lines. My passport was checked no less than 10 times from Barcelkne to Lisbon and in Boston. I was also "selected" at each airport "randomly" to check in more detail. I love security but some of these lines served no recognizable purpose. In Boston a guy is being paid to collect electronic copies of the passports. We had to wait in line to hand this guy papers he did. It review, or do anything with. Why did the customs guy not take that paperwork, eliminating a line and paying some guy to collect passport photos????"
Pros: "The crew was always smiling and friendly. The food was better than it usually is, and I was frequently offered something to drink."
Cons: "I didn't receive a headset for my first flight, though I did on the return. Also, I couldn't turn the monitor off, which made it impossible to sleep."
Cons: "45 minutes late, I almost lost my connection"
Cons: "Flight was delayed"
Cons: "Too small, no entertainment"
Pros: "Airplane was new, entertainment system very good, service and food also very good."
Pros: "attention and snack"
Pros: "The flight did not start on time but made up time in the air and we landed early."
Cons: "The female stewardess spilled water on mr and then reprimanded me instead of apologizing. My tray was broken and the seat in front of me did not work."
Cons: "What is the point of premium boarding when you wait half an hour in a crowded bus before boarding the plane?"
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Pros: "Really liked I have space for my legs."
Pros: "Seats comfortable"
Cons: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Cons: "Everything Luggage no come on time This is the worst company"
Pros: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Cons: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Very friendly flight attendants. Great food!"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Flight was delayed"
Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."
Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"
Pros: "On time. Clean plane"
Cons: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Cons: "I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers."
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Pros: "the mounties rock, seriously"
Pros: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Cons: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Cons: "Delayed 2h"
Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Pros: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Cons: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "The 787 is avery comfortable airlplane."
Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Pros: "My air Canada app. Worked great for entertainment"
Cons: "Sitting on the plane for over an hour before we could take off The plane needs a good cleaning. Small size bits of garbage on the floor next to the wall. It's getting missed ... Needs to be vacuumed"
Pros: "The flight left on time. The crew were polite and professional. The pilot didn't hit any bumps in the air."
Cons: "I don't like flying in general. It is one long hassle from what you can carry in your luggage to the cramped quarters. It is still faster than driving."
Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Cons: "i was not able to travel with my spouse. the seat allocation process did not allow me to set this up prior to the flight or at the airport"
Pros: "Would defently will choose AC again"
Pros: "Everything the Dteamliner experiance"
Pros: "Amazing aircraft, awesome personal entertainment systems, excellent service, and safe and timely flights. The food wasn't amazing but airplane food rarely is. It was however abundant. Which helps with the 12 hour flight!"
Cons: "Bathrooms could have been kept considerably cleaner, Air Canada should learn how they can provide gluten-free meals for customers with Celiac disease."
Pros: "liked the food"
Cons: "all was fine"
Pros: "The people, the easy going nature of them made the experience great. No stress."
Cons: "I am a big guy and so the seats were just not great. On top of that, the food doesn't give a lot to people who are trying to reduce carbs. Also pretzels and cookies as snacks... Help a brother out :)"
Pros: "The plane, the service, the comfort, simply the best and on time"
Pros: "Everyone was very accomodating. Didn't feel like just another number and another passenger."
Pros: "The planes were roomy and comfortable and the flight was smooth"
Cons: "On my flight from toronto to chicago the crew was horrible. They were inconsiderate when i needed my musical intstrument to be taken care of and treated me poorly."
Pros: "The crew was kind and very responsive. There was always somebody serving water and snacks. Food was very good. Boarding very efficient and fast."
Cons: "Didn't like going through passport control and security line: it was inefficient, slow and unnecessary headache for people passing Canada in transit only. I know it's not Air Canada problem, but still this is a big inconvenience. Another problem I encountered is - lost luggage. For 4 days my luggage was missing and there was nobody I could talk to: no phone number or email given online to address such problems."
Pros: "Flight there was excellent crew was very pleasent"
Cons: "Our reserved isle seats were randomly changed to two midddle seats in two different rows even though we were one reservation My husband has trouble with his knees and is under medical care. No extra legroom seats available. our luggage wasnt designated to go all the way to Newark so we had problems with boarding passes coming into U.S. It took so long to clear up problem we Almost missed our flight"
Airlines flying to Cozumel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Cozumel
Masks required on board, masks provided on flights to Cozumel
Social distancing seating
Middle seats unavailable to book on flights to Cozumel
Testing for antibodies, testing for symptoms for flights to Cozumel
Waiving of change fees. Search flexible flights to Cozumel