Pros: Newer clean car that ran well.
Cons: Price was completely different than what I booked online. Location hard to find. Pickup and drop off took forever.
Bait and Switch
Pros: The van was clean
Cons: When we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.
Cons: There was no such car rental at all at the specified address. Our weekend was horrible without at car thanks to Kayak.
Pros: The car itself, then again I paid for it.
Cons: What a coincidence? I have never had fradulent credit card charges. I rent a car at this location and voila I get three credit card transactions totaling over $1000.00. My credit card company agreed with my assumption. Beware of be careful
Pros: Easy to find, inexpensive, no problems. We were very satisfied
You'll need insurance
Cons: Insurance cost was exorbitant
Renting in Mexico
Pros: Very helpful and friendly staff- gave me a ride to the airport (a couple of blocks) because it was raining pretty hard.
Cons: Mandatory liability insurance is not advertised in the rate. Brings a $52 rental up to $246. Crazy. The airport agencies advertise higher rates and SAY they are including liability insurance, but it's not a very up front system- full of surprises and sneaky details. One of which seems to be that they are basing pricing on US$ instead of Pesos- so when the exchange rate is favorable to US$ it costs us the same and their profits go up significantly.
Pros: Friendly attendants
Cons: 1. Kayak fails to tell you that there are mandatory insurance charges they tack on at the counter which more than triple the cost; 2. The cars are sub-standard - they do not even have auto locks - even if you upgrade to a better car
Very Good car
Pros: Almost new car. Very clean. Got exactly the size and type of car we reserved. Office help was very good & clear about insurance charges. Got best exchange rate.
Cons: When i got there i cancelled the rental and headed back to the airport for a serious car rental. The price you had promoted lacked ALL THE REQUIRED INSURANCES. If you advertise a price, but when the Customer arrives you force them to pay 4 times (plus tax) more of the promoted price that is misguiding consumers and it is punishable by law. Shame on kayak for letting this happen and shame on dollar. Never again for both.
Cons: There was a bait and switch.
We were quoted a price on line and then when we got there the insurance quadrupled the price.
I'm not sure if Dollar will blame it on a franchise but they represent the company and I will not use Dollar again if this is not resolved. Several people were complaining about this at the counter.
Didn't even have enough cars!!!!
Cons: We went to get a car in Cozumel, made a reservation, and upon arrival was told they didn't have enough cars. How am I able to make a reservation when there isn't a car for me?! We had to not only pay for a cab ride to the rental location but then a cab ride home because of the situation. We will NEVER return and are very upset about the situation!!!!!! DO NOT FALL INTO THIS TRAP!!!!
Dollar has 3 rental locations in Cozumel. Take a look at our Dollar rental location map to find the best rental cars near you.