|"Good food and kind staff."||(in 33 reviews)|
|"Friendly, efficient, great location etc"||(in 30 reviews)|
|"The staff was great ."||(in 60 reviews)|
|"Beds are hard, pillows are soft."||(in 8 reviews)|
|"Old hotel, necessary to repair/renovation."||(in 13 reviews)|
|"Dive shop is directly across the street on the water."||(in 2 reviews)|
Everything OK, but won't return.
Good location. Large pool, but closes at 9. Rooms were kept clean, but the floor was ALWAYS wet. The pipes seemed to keep the grout wet and if mopped, the floor would still be wet 8 hrs later. Associated dive shop made daily diving easy - but the groups were large and the dives short (45 mins, then they surface regardless of air or conditions).
Lots of facilities that I didn't want - it was all-inclusive and I didn't realize when I booked. Couldn't order food. Since I didn't pay for the all-inclusive, I was told I could just buy individual meals / drinks - I couldn't. They only tried to get me to pay a lot for the buffets I didn't want. I ordered tacos and they were terrible - completely Americanized. I never ate or drank at the hotel after that first order.
Same staff as 3 years ago. Very friendly and competent. Food and drinks very good. Comfortable atmosphere. Lots of returning guests. Great when occupancy low.
Dive center pricey, makes negotiations painful for package deals. No cash refunds for unused dives. But dive operators are good, and again many of the same providers as last time.
Nice hotel but not a luxury hotel. Room was clean and well appointed. Hotel is not on the beach although it says private beach. It is mainly a scuba diver hotel. This is also a great place to learn to dive if you're interested. the staff are friendly and helpful. Beautiful huge pool. Not close to town although it is walkable or you can rent a scooter or car at the hotel and plan excursions.
Wonderful Dive Hotel
Direct access to Dive Paradise via walkway. Hotel staff is truly friendly. It seems important to all staff that You have a great vacation. Rooms promptly serviced each morning. Food was quite good and reasonably varied for all inclusive. Great value for the money. Well located, only $6 cab ride to town center. I intend to stay here again.
Nothing stood out as lacking. It is not the "El Presidente" but is priced so much lower.
Have stayed many times over a 15 year period. Have always been happy with stay. Great staff and even better location, with downtown and grocery store (we do not do all-inclusive).
Compared to past experiences, this year's maid staff left quite a bit to be desired.
Staff very friendly, great location for walking into town, nice dive shop nearby, great breakfast, very clean.
Beds a little too basic, could do with more pillows and blankets in the room, but I didn't ask for any.
close to town but far from dive sites
staff was okay, except the girl making breakfast. What a snot. If youget the all inclusive option (I wouldn't, too many better places to eat on the islan) then they charge you for everything. Even had to pay for a cup of coffee before breakfast.
its one of the older places on the island. Its also pretty far from the better dive sites. I prefer to be on the south end so the boat ride is shorter. Go south, get a condo.
Very diver friendly dive shop on site food was okay room was clean not much tv selection Internet was okay I will stay here again great value for what you pay
Could have a little more selection in the included drinks mainly the beer
Hotel Cozumel is great. It is like returning home. We have been there 4 times. Raul the manager, Guadeloupe. & Consuelo at the front desk are great. We love it there & will return.
The service was excellent!
The bed was a little bit uncomfortable, but not terrible.
Good value for money, good location, good for diving.
You get more informed about how much will they charge if you lose your key, the key of the safe, the towels, the tickets for the breakfast, damage the room, etc. than about how to make the most out of your stay. Asked to pay all in advance and required a blank voucher of your credit card for losses or damages. But they say: "We trust our customers".
good if you are a diver-you can go on a boat directly from hotel, good location, breakfast is ok
never met hotel staff so unfriendly, if you want a help-forget it! smile dont exist, you have to prepare before you go near reception desk for bad treatment... they give you a lot of cards and keys( for towels, safe box,breakfast...) if you loose them 150USD each-and that is just what you need-to look after bunch of stuff on the beach
Very good Breakfast Buffet but had to show proof it was included with all three rooms. Staff very accommodating and friendly. Excellent Dive Paradise Scuba desk right next to the dock. Recommend the very good lunch buffet room at the dock also.
All staff at the restaurants were very nice and professional. The same goes with the room service.
The front desk needs to stepping up for the service of a four star hotel!
Nice hotel with good pool and perfect food. Nice rooms.
Cozumel Hotel and Resort, Trademark Collection by Wyndham is a 180 room property located only minutes away from the colorful coral reefs of Cozumel, one of the worlds top diving destinations. The hotel offers a convenient location, it is only one mile away from the city center and close to local restaurants and shops. Cozumel Hotel & Resort offers outdoor pools, fitness center, restaurants, snack bar and kids club and kids pool, ideal for families. During your stay you can enjoy complimentary WiFi, free parking and complimentary breakfast served daily. The 180 non smoking rooms include balcony or terrace overlooking the pool or the Caribbean Sea.
based on 714 reviews
Policies vary by room type and provider.
Cozumel Hotel & Resort, Trademark Collection by Wyndham is located at Carretera Costera Sur Km 1.7, 1.2 km from the center of Cozumel. Dolphinaris is the closest landmark to Cozumel Hotel & Resort, Trademark Collection by Wyndham.
Check-in time is 15:00 and check-out time is 12:00 at Cozumel Hotel & Resort, Trademark Collection by Wyndham.
Yes, Cozumel Hotel & Resort, Trademark Collection by Wyndham offers free Wi-Fi.
Yes, Cozumel Hotel & Resort, Trademark Collection by Wyndham offers free parking.
No, Cozumel Hotel & Resort, Trademark Collection by Wyndham does not offer free airport shuttle service.
Cozumel Hotel & Resort, Trademark Collection by Wyndham is 3.6 km from Cozumel. Cozumel Hotel & Resort, Trademark Collection by Wyndham is 60.4 km from Cancún.
No, pets are not allowed at Cozumel Hotel & Resort, Trademark Collection by Wyndham.
Yes, Cozumel Hotel & Resort, Trademark Collection by Wyndham has a pool onsite.