Hotels near Addison airport

Pros: The location may not be central, but the area where this facility is located has a lot of trees and is quieter than other areas of Dallas. The grounds of the facility have several small ponds and lengthy running/walking paths and the surrounding neighborhood has shaded sidewalks and ponds and creeks as well. Hotel guests also have use of huge fitness center as well. Very good grill with healthy options is open from 6:30 am to 6:30 pm.

Pros: We did not try the breakfast but the environment throughout our stay was outstanding! The community was super nice but the gym topped it all off!

Pros: Extremely comfortable bed and room.

Cons: Room needed to be a little more serviced. The toilet ran often and the shower sprayed outside of the shower. Minor things, but would have made the stay exceptional.

Pros: Gorgeous, quiet location. Spacious, clean, and beautiful room. Friendly staff.

Pros: Front desk staff very courteous, pleasant. They go the extra mile.

Cons: Carpet getting old.

Pros: Large, comfortable room!

Pros: Amenities

Cons: Due to COVID there unfortunately was no breakfast or housekeeping service available. This meant the room was never cleaned nor were linens or towels ever changed. The front desk provided towels though it took a couple days amid inquiry to discover this. Just wish it was brought to my attention beforehand.

Pros: The hotel was great. Everyone was friendly and provided great service. It was very peaceful and the grounds were beautiful. Breakfast was included and other perks included a world class fitness center, an outdoor running/walking path, and a very nice pool. I would recommend this hotel to anyone staying in Dallas. The price value is incredible. This is a hidden gem.

Cons: Nothing

Pros: Breakfast was great

Cons: The wifi didn't work well

Pros: Access to the entire grounds including fitness facility was great! Coffee selection was nice. Room was very spacious with clean, crisp design.

Cons: Would have liked a refrigerator in the room.

Pros: Everything was great! We enjoyed the fitness center, got massages and loved the walking/jogging track. Everything was very clean which we always appreciate. Staff was always helpf and friendly. We will definately be back on our trips to Dallas.

Cons: Room did not have a mini fridge or microwave. I did not ask to see if these are available though.

Pros: Good location Full kitchen. Separate bedroom. Very nice facility They served dinner. It was small amount but very good

Cons: Only 1 person could win at a time and appointment had to be made but it was due to covid

Pros: Best hotel we’ve stayed at on our road trip so far! Room was spacious with its mini kitchen. Essential when road tripping with two little kids. The breakfast was excellent. Dinner provided was ok. Pool/hot tub time had to be scheduled which is ok because at least it’s accessible. TVs had internet for watching YouTube which was great!

Cons: Nothing much everything was great!

Pros: Great

Cons: staff hard to get ahold of not very knowledgeable

Pros: Nice !

Pros: Shawn at the front desk was very informative and a great help with my entire trip.

Cons: The pull out sofa mattress very old an thin

Pros: Everything!!! Especially staff!!!

Cons: Cards don’t work all the time

Pros: Staff!!!!! The GM and the young man that works at the front desk were so generous and so helpful. We booked 3 rooms for friends and family just to relax. The dinner and breakfast were amazing! Have never been to a hotel like this before. We live in Rowlett, but will book a stay soon just to relax out of the house.

Cons: The cards sometimes didn’t work on the doors. We would get locked out, but that was out of their control, but that’s it.

Pros: The staff was courteous, knowledgeable and professional. The breakfast was perfect for someone on the go. It was a grab and go continental. The facilities were great. We stayed 7 days and it always felt good getting back to the hotel because we knew we would find everything clean and orderly, ready for us to relax. The pool is very nice. There is also a barbecue area.

Cons: No complaints at all.

Pros: It was in a good area. The staff was nice and friendly.

Pros: This was the worst Marriott property I have ever stayed at. I always choose Marriott when I travel because it used to be that Marriott was always the best option. This property was dirty, the grounds weren’t well kept, trash was overflowing outside of our building, there were questionable people in the parking lot, I didn’t feel safe coming and going, and the hallways were a mess. Front desk and kitchen staff were pleasant. That was the only good part of our stay. I will never utilize this location again.

Cons: It was very dirty outside and in the hallways. There was trash overflow outside and several cigarette butts around the entry way.

Pros: The breakfast buffet was nice the area to eat was big and comfy so it wasn’t Too crowded. The two bedroom was great deal

Cons: The beds were a bit stiff. And the airplanes flying over was a bit loud.

Pros: Everything was wonderful, very quiet, away from the highway. About 15 minutes from downtown .Lots of stores and restaurants in the area 7-Eleven Etc. I actually took a stroll to the 7-Eleven instead of driving, only a five-minute walk , The room was nice and clean, having a full kitchen with all of the appliances was wonderful. I was able to make my own meals and save myself money by not having to eat out everyday. Complimentary breakfast wasn't bad either, they had eggs sausage and bacon cooked perfectly, blueberry muffins and everything so actually it was excellent.. the pool was clean hot tub was nuce and clean everything was excellent. A great stay overall.

Cons: The only thing that I didn't like is that the air conditioning wasn't getting cold enough , it wasn't getting as cold as it should have been, but that's not their problem sometimes those AC units just go bad. The front desk was wonderful with helping me with the issue as best as they could especially with it being the weekend. They had maintenance come out and try to fix it best he could . But I just think the unit is going bad. Best part about it is management took money off of my stay because I was having problems with it without me even asking. Wonderful staff ,would definitely be staying again.

Cons: smell of some one smoking pot @ 2am

Pros: Great room ... I loved the space ... :) Great experience at.... check in.

Cons: Breakfast is far far away from the room ... You have to go through 2 doors or key cards- almost to get to it.. Key card doesn't work sometimes... Its a little tricky. Also... it kind of stinks that a guest or food delivery- can't come through lobby ... I have to go down to Building B to meet them. But its ok. The good room was worth it. :/ :)

Pros: It was very clean

Cons: The staff was not pleasant or helpful. I was having card issues so it took a min to get my own stuff in order, so the check in was tedious. At this point, no fault or theirs. I checked in near 1am and went to the room. It myself and 1 friend. Front Desk/security knocked on my door 4 times between 1am and 6am. I worked at 7am. Repeatedly we told them we weren't their problem. It made no difference. We were treated like we were low rent. Perhaps, my card issues caused him to have an uneducated idea of what we were.

Pros: Really friendly and professional staff. Great location.

Cons: Hallways, elevators, carpets, and HVAC need to be cleaned. The place wasn't dirty at all but it smelled terrible. Room Smelled like a wet dog, hallways like marijuana, and elevator like urine.

Pros: Not applicable

Cons: No running cold water in the shower

Pros: We like the location and close to the airport. The staff was very friendly. It had nice amenities And we liked the restaurant in the hotel.

Cons: Everything was great.

Pros: Location and convenient.

Pros: Did not have breakfast there. Chicken Caesar salad was ...okay. The protein style burger was perfect

Cons: It was good.

Pros: valet was very helpful

Cons: called room service at 6:45am for breakfast-no answer for 10mins; had to leave hotel-day ran late, etc

Pros: would you stay in a bed where someone's dog stayed? i think there hadls to be pet friendly rooms. all rooms cannot be pet friendly!

Cons: the idea that i stayed in a bed where someone else's dog slept! this is disgusting!

Pros: Proximity to everything Galleria

Cons: BEWARE - We didn’t get a Double Room, which is what we booked on Kayak; however, because we had kids it wasn’t a problem to have them sleep on the floor. The hotel was happy to bring blankets and pillows.

Pros: Rooms are nice, the shower is great, enter the Galleria without going outdoors.

Cons: Housekeeping did not refresh toiletries or the ice bucket.

Pros: Clean, great location, comfortable bed and big room.

Cons: No free wifi:(

Pros: Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.

Pros: The staff was excellent....

Pros: Connected to galleria mall, big room

Pros: Very good experience

Cons: You need more people at front and do not charge for Wi-Fi

Pros: The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant.

Cons: The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.

Pros: size and quality of room

Pros: Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels.

Cons: The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.

Pros: Large room and very personable staff. And the staff is responsive and takes care of everything!

Cons: It was really all good. The room does smell a little bit like mildew though.

Pros: Cleanliness.

Cons: It had a smoke smell.

Pros: Everything was great! It was in a good location, literally right behind the Galleria.

Cons: N/A

Pros: It was nice clean and pretty

Cons: No balcony

Pros: Everything! Absolutely everything

Pros: The hotel was very secure. The room was quite comfortable.

Cons: I was disappointed that online the hotel is advertised as having an airport shuttle available, and there was none. Also, online there is mention of breakfast being included. It is available at an additional cost.

Pros: Great commodities

Cons: Had to pay to park myself

Pros: Overall customer service was amazing. Room was perfect for the price and location. If ever in Dallas again, I would stay here again!

Cons: No complaints.

Pros: Nice rooms

Cons: Small pool

Pros: I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure!

Cons: I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day

Pros: Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating

Cons: As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway

Pros: One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.

Pros: Staff was very friendly and helpful.

Cons: Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.

Pros: Overall good stay

Cons: Parking fee extra

Pros: The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable!

Cons: Guests have to pay for parking daily, and it was pretty expensive.

Pros: I loved that I was offered a free upgrade

Cons: A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.

Pros: It was only a 1 night stay. Room was large enough for 3 folks

Cons: Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.

Pros: Everything was great! I recommend getting the larger room with sofa bed. Everything was nice - it’s a great location. Will stay here again.

Cons: My shower head screamed when it would turn on but we didn’t care / we are grateful to have clean, hot water.

Cons: I wanted some milk during the night because I could not go to sleep and drinking milk often helps with this concern. The hotel staff was unable to access any milk.

Cons: The room was hot .the air conditioner wasn’t working so l had to called the front desk .

Pros: The breakfast was well stocked and included a good assortment of items.

Cons: The front desk person at check in was abrasive. The room air conditioner was very loud. The carpet had a couple of very large stains. Overall, the hotel seems poorly maintained and in need of a thorough cleaning.

Cons: I was in single bed room and you can't have your leg touch to toilet to close the bathroom door. It is that small. No got water consistency. Bathroom lock didn't work. Night shift clerk saw me figure out how to open the lobby door but didn't bother to get up our signal at least. He preferred to stay on the phone. I won't recommend Hyatt in Dallas area.

Pros: I loved how large our room was it was like a living room area and then the bedroom. Large couch bed for my children. With king sized bed for adults! Water pressure in shower was great and had enough hot water for all 4 people. Slept great in bed it was very comfortable!

Cons: There wasn’t a plug for phone beside one side of the bed and we had to turn ac up to 80 because it was super cold they had it on 63 when we came in. Other than that it was great’

Pros: The staff here were so nice, I loved staying there.

Cons: There were no Mircowaves in the rooms.

Pros: It was clean and the staff was accommodating. The room was spacious.

Cons: There were children in the room next to me who were very loud.

Pros: The room was clean and priced well. The staff was friendly and helpful. THe breakfast was delcicious also!

Cons: No bath tub and the tv was having connection issues.

Pros: Front desk, food and beverage staff was extremely accommoadting throughout my staff they were both friendly and professional Also, the morning food service was above average compared to your competition. That's one important thing to keep customers coming back! Nice job!

Pros: Staff were friendly, room were nice & roomy, clean.

Cons: Elevator were in the process of being impove.

Pros: Everything was clean and well kept. The breakfast buffet was unusually good. You won't get a scenic location, but if this is a convenient neighborhood for you it's a solid choice.

Cons: The website states they have an indoor pool and they do not! However the manager called across the street and got permission for us to go to embassy suites to swim.

Pros: Great customer service, great breakfast

Pros: I enjoyed the space and layout of the room. There was enough room that we didn't feel cramped in. We enjoyed breakfast.

Cons: I did like that the room didn't have a tub. Trying to shower a small child can be challenging.

Pros: helpful & nice staff clean rooms & beds & bathroom nice breakfast good parking space

Cons: swimming pool suppose to be heated but it was not we love sausages in breakfast(without pork) please serve them the ware drop location is uncomfortable in the room

Pros: I really liked the service and the clealiness.

Pros: It’s was big in clean

Cons: My room didn’t get clean

Pros: Everything was good. Except people that works at front

Cons: Your staff like one of the people that works at front like mrs Monica Shea she's the meanest and rude person i ever met And i will never choose this hotel to stay again

Pros: I like the way they always speak when you come back.

Cons: Nothing 😊

Pros: The room was nice and clean.

Cons: The pool was closed and the listin on booking.com stated breakfast was free when it was not free.

Pros: No continental breakfast had to pay 14.99 if I wanted to eat. The design of the building was nice.

Cons: No free breakfast, not alot of tv channels and no wifi given.

Pros: Loved it nice and clean

Pros: Easy access to everything we needed

Cons: You had to pay for parking and wifi

Pros: Free wifi for all guest, not selected based on patronizing.

Cons: Having to pay to use WiFi

Pros: Very clean and staff was great!

Cons: Nothing

Pros: I chose the Marriott Quorum because it was a short walk to the Kaboomtown festivities. The plus was the hotel was beyond my expectations. I enjoyed the pool and pool bar, my room was clean and beautiful, all the staff were very friendly and helpful and the lobby bar was very nice too. I will most certainly stay there again!

Cons: N/A

Pros: My complete stay

Cons: It was nothing I didn't like

Pros: Breakfast was fresh and very tasty.

Cons: Checked in almost 15 minutes late due to no available rooms.

Pros: Gym great and. Dry clean, included breakfast excellent

Cons: Bathroom under lit, no safe in room, sliding bathroon door ineffective and hard to operate

Pros: Location is excellent. Walking distance to many businesses and a short ride to anything you need.

Cons: The catering was average.

Pros: Staff is great, clean room to expectations. Close to the galleria.

Cons: Parking charge, Nothing in the fridge not even a bottle of water, bed sheet and comforter is too small for the size of bed.

Pros: Very clean, great food, all good stuff!

Cons: Nothing...

Pros: Great staff that catered to business travel. What a pleasure.

Pros: There wasn’t any breakfast at the facility to be offered to guest, but I love that I could cook my breakfast in my room etc. I love it 😍.

Cons: I didn’t like the noise the guest above us kept a bit of noise but after while they cooled down.

Pros: Nice area , close to everything . Very comfortable and spacious . Seem like a home away from home .

Cons: Stains on walls and hallway carpet . Just give it a cheap look or make it seem overly priced . Read before arrival incidental fee was $100 but it went up to $150 when I got there . Didn’t like that .

Cons: We walked into the room and the strong smell of smoke filled the air. The windows only opened 2 inches as they have the window slides screwed in to prevent opening more. I called down and asked if it was a smoking room and they said no. I explained and they said they don’t have any other rooms other than 3rd floor which was formerly smoking rooms. I asked for linens and pillows for the pullout couch and they only had linens. No extra pillows. The bed wasn’t great but wasn’t awful either. There was broken tiles in our bathroom, a left behind teeth flosser under our soap tray. The location is right next to a post office so I heard trucks pulling in and out and making lots of banging sounds all night. Our clothes smelled so bad from the smoke I had to place them in a plastic bag and tie it. Never again will I come here.

Pros: The room was great, the breakfast was delicious

Cons: The pillows were uncomfortable

Pros: The hotel was very nice and clean. The beds were exceptionally comfortable. Staff was nice and friendly. Great breakfast buffet!!

Cons: Paying for parking. No microwave in room.

Cons: Front desk receptionist not very helpful…she was in a hurry plus asked for discount & she just walked away …wasted time letting them know about several things broken & messed up in the room …we were not able to get rest with all the noise since room was right across elevator 😔

Pros: Nothing to now

Cons: Both rooms had plumping issues including hair bubbling up from tub in first room. Asked 3 times for it to be repaired with no result. Moved rooms when the sewage coming up was loud enough to wake me up and they has me switch rooms around midnight with no assistance for bags. Second room also had tub that didn't drain and smelled like smoke!

Pros: Staff was friendly and checking quick.

Cons: Please do not charge your guest almost $13 for parking, I didn’t even park inside. Bad business practice.

Pros: The king size room

Cons: Having continental breakfast :)

Pros: Been here many times. Love the location the price they Kayak was 100.00 more than the additional room I added to our stay

Pros: The room was great! Nice clean sheets, down pillows and overall clean room.

Cons: I didn't like an extra fee for parking, wifi and breakfast. I was very lucky I was compensated for all of these extra items as a birthday stay!!!

Pros: The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...

Pros: Nothing

Cons: Everything

Pros: Clean facilities, courteous staff and beautiful lobby!

Pros: Loved the pillows and the bed. The decor was nice.

Cons: It smelled dirty, carpet smells bad, did seem very clean. Breakfast was to expensive.

Pros: easy check in, Great location and good value for our stay.

Cons: Pay to park was not included in the room rate.

Cons: Parking

Pros: It was a nice hotel.. clean

Cons: The hotel was nice but they where doing renovations which no one told us that, when we book… and the price you give for the room and what they charged me was total different.. Which never has happened before.. You have to call the Front Desk every day if you want your room to be clean.. which I thought was crazy .. needless to say we ended up cleaning our own room..

Pros: Location

Cons: No restaurant, no room service, hotel was under construction, the windows were filthy with hand marks. All the sodas were gone from the vending machines.

Pros: I liked the pool and the view.

Cons: I did not like how it was not very clean. The restroom had stains and was very small. It was not sanitized at all. Not one person in the building was wearing a mask not even the workers. The rooms were very outdated. The rooms need an update. There was no hot tub. The restaurant was always closed.

Pros: The room itself was nice and we did get an upgrade to a suite.

Cons: The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.

Pros: Area of city. Hotel lobby space

Cons: Small bathrooms, no courtesy shuttle, no weekend Happy Hour

Pros: The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful.

Cons: Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.

Pros: We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas!

Cons: The bathroom tiles in the tub need to be fixed. Nothing major.

Pros: Ms Cleo was very helpful

Pros: Appearsnce - location - very clean

Cons: The Noise!!!!!! I did not sleep

Cons: I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.

Pros: I enjoyed the breakfast buffet and the lake outside

Pros: Nice size room and very friendly staff

Pros: Over all hotel is nice, near the mall.

Cons: Staff wasn't very friendly .

Pros: Pros: friendly staff, good location, punctual valet, nice bar.

Cons: Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.

Pros: Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping.

Cons: Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.

Pros: Location was great. Price was a great value. The room was nice but the bath tub needs to be recaulked.

Cons: The breakfast staff did not put in order. Had to wait for 45 minutes as I saw many other patrons who arrived after us get their meals. No apologies were made by the waiter. At one point he brought us a check for the meal before we were served. To top it off it wasn't even our bill. I would not stop in for a meal there again.

Pros: The rooms were clean and the hotel itself was very well kept. The staff were great as far as assisting us with getting into our room. They even let us check in sooner than 12AM. I liked the fact they had a restaurant and bar in the hotel.

Cons: Rooms were kind of small for the price. They could have been bigger.

Pros: Came here for my wife's birthday weekend. The inclusive breakfast was ok not bad. The valet service was very friendly as was the staff at the hotel. The rooms were decent looking but not all that. The hotel itself was better looking.

Cons: There was rust stains in the tub as well as hairs on the bathroom floor. The bathrooms need new tile as it looked very old and worn. You could see the gunk that has buildup over the years. The carpet felt weird. Like it wasn't clean enough. The pillows were uncomfortable and too soft. There was trash behind the bed and nightstand when we first got there. Alot of dust and debris under the bed. Give this hotel a 5 out of 10.

Cons: decor is dated and tired and has been for some time. jeeez! hair dryer matted over with lint and wouldn't blow hot air. in a hurry, so no time to get another one delivered up.

Pros: Very nice hotel, beautiful!

Cons: I didn't like the pillows, way too soft, but the bed was good.

Pros: No

Cons: There are cockroachs in the bathroom and the personnel do not apologize about it, it’s like was a normal thing

Pros: The location was great near where I needed to go.

Cons: The room seemed to be cleaned when I arrived, but there were hairs in the restroom, and with the pandemic, the rooms were only cleaned if you stayed more than 7 nights.

Pros: the room was very nice, very clean and very comfortable. So much space and a good value. The pool area was nice also

Pros: Ideally located near my relative whom I was visiting

Cons: Lack of safety bar near shower head in handicap room. Toilet leaked even after being repaired.

Pros: It was a place to sleep

Cons: Renovations were being made and we were not told. There was a huge loud party so we couldn't enjoy the pool or the grill and had guests ogling us as we walked to our room and there was only the one way to go in.

Pros: Good enough.

Cons: The A/C vent blows directly to my face when in bed.

Pros: Loved the Covid Health sanitation and protocol and the WIFI was superfast

Pros: Decent

Cons: Having to pay for parking on an open lot. No vallet

Pros: Space, they did replace the refrigerator, breakfast is fair

Cons: The Refrigerator was broken, The air conditioner made a lot of noise, It's muggy and the only optionis fan, TV not smart no option for Netflix or hulu cable suck, I was told one price by Booking and was given another price by Embassy I was very upset, the Hotel it self is outdated, it's to dark, need better quality lights, they came to clean but didn't bring fresh towels

Pros: Bed was comfortable,breakfast was good,located was good

Cons: Air didn't work good at all we slept so uncomfortable due to it being too hot, pool looked dirty,asked for more towels cause we only had two in our room with four people and she said they didn't have any more big towels

Pros: Location

Cons: No Restaurant or Bar.

Pros: To be honest nothing except breakfast

Cons: It was just not properly staffed and maintained

Pros: The room set up

Cons: Paying for parking

Pros: Nice environment, Excellent breakfast, I like the lobby

Pros: Nice comfy room.

Cons: Elevator is very slow. Breakfast was so crowded I didn’t enter.

Pros: Location was good.

Cons: Rooms were shabby and worn, this hotel is due sun upgrade. Only one elevator worked and stairs were for emergencies only. This the elevator was very crowded ALL of the time, with no COVID protocols in place. BUT Due to COVID protocols rooms were cleaned every 3 days. We had to do most of our cleaning ourselves. It seems like they worry about COVID only when it saves them money.

Pros: the location was great and the staff even better.

Cons: The hotel was in dire need of a facelift. The desk staff said they were due an upgrade but then COVID hit and the hotel remains in disrepair, There was mold in the bath, the carpet was awful and the paint was peeling off the walls. In the bathroom, the ceiling had bubbles in it and was slowly but surely coming down. It is unfortunate as the location was great and the staff even better.

Pros: room clean location

Cons: room service, breakfast

Pros: while experiencing rude service from one receptionist ( Ellis) there was another woman receptionist trying to consolidate him while trying to answer our questions.

Cons: i couldn't check in because i am 20 and the minimum check in age is 21. I was upset about that but I respected their policy. my reason for complaint was because there was an extremely rude receptionist at the check in desk named Ellis who was very unprofessional in handling my girlfriend and I. he looked at me funny when he saw us walk in and as we i approached the desk to speak to him he went into the back room when i was directly in front of him. he came back a few minutes later smiling laughing and eating trail mix. when i asked him if we could check in he responded with a mouthful of food asking for my name in a very rude tone. when i handed him my reservation papers and id without even looking at them he said i wasn't 21 and couldn't stay. I then asked if i could get my booking and reservation number from he then responded with another mouth full of food telling me to get it off my email because he didn't want to print it.

Pros: Hot breakfast and evening reception. Swans in the lobby are a unique feature of this hotel. Excellent staff. Great location for shopping.

Pros: The rooms were big

Cons: There was mold on the ceiling in the hallway, mold all in the pool area. There was trash under the desk in the suite where the room wasn't properly cleaned. Floors are wavy in hallways. 1 of the elevators wasn't working properly. Breakfast was not good!

Pros: The staff was great and accommodating. Everyone I encountered was nice and kept offering me towels.

Cons: I stayed a few years back and it seems like the place is becoming run down. The air conditioner went out in my room so we had to move to another one. The first room didn't have a remote and the front desk never found one. The mattress on the sleeper sofa was stained. There were light bulbs out in the bathroom.

Pros: Front desk customer service

Cons: The overall cleanliness of the facilities especially on the fourth floor. Ac bearly even working or cold. Had a two bed queen suite for my family of 4 and wife. And our rooms were booked before hand!!

Pros: This was the worse hotel experience in my entire life and I have stayed in domestic and international hotels.

Cons: This was the worse hotel experience in my entire life span and I have stayed in domestic and international hotels. The housekeeping was terrible. I had to request and change my own sheets night one. While I was changing the sheets, I discovered there was no top sheet on the bed. They had placed it on top of the comforter. I had already dusted the room. Then I discovered my coffee pot wasn’t working, no coffee or sugar on the cart. No one came by to clean the room the next day. I had to ask for toilet paper. After speaking with the GM, I learned that it was corporate instruction not to clean guest rooms (this should had been communicated before booking). I learned from another guest that there was no regular coffee made during the breakfast hour, so I ended up getting decaffeinated coffee. Later in the evening the commode in my room stopped up. The front desk attendant first told me that I would have to come get a plunger to unstop it because she was the only person attending the hotel. Then she later came down and unstopped the toilet herself. The back door was always left open by guest using a.rock or stick to keep the door pried open. This is unsafe, no security, no maintenance and only one person attending the hotel at later hours. The GM had to ask maintenance to bring a new coffee pot and sugar. I had to ask the maintenance person to empty my trash can. I am going to request refund. The hotel needs to pay me for all the work I had to do during my stay.

Pros: Vanessa should be a manager she did everything possible to make our stay ok.

Cons: They do not wash their towel or bedding correctly. The restroom door wouldn't close or lock. The room door wouldn't lock. Dirty place. They don't clean under there beds. They don't take out the trash still after 2 days. The pool has mold on the ceiling and the paint is chipping off. Horrible stay.

Pros: The lighting outside was good.

Cons: The carpets in the hallways are filthy. The pool area was very dirty. The walls had chipped paint. The phone in the room did not work. We could not use the ceiling fan due to the noise it made. The front of the desk was broke. The internet was not good. The TV kept losing its signal.

Pros: It feels like so much of the money was spent on first impressions so the lobby is very nice

Cons: Elevator had buttons missing. Our floor smelled of mildew. One room we had the lights didn’t work some of the fixtures and door handles were broken. Our keys constantly kept getting in programmed. I called the front desk after 15 minutes of being there to get a different room she said they were no rooms because they were cleaning them. Each room had two towels for 4 days. When I called front desk for more towels she said there are none because we are cleaning them. Another heist said they have just been going to the pool to get the towels. I asked if room cleaning would come and clean up they said every five days they clean. Just leave the trash in the hall way so therefore the hallway was littered with trash. Rebecca or Becca was no help at the front desk. Awful experience

Pros: Love the bed and cover. Will bring my own pillow next time. All the pillows are too large for me. Breakfast is great. Had to tell my husband to stop eating so much bc we were meeting our son for lunch and he wouldn’t be hungry. I liked it they had cereal bc that’s all I like to eat for breakfast.

Cons: we got there early to leave our luggage if we could bc we had a dr apt and wanted to leave the car there and take Uber to dr and back. It was 1:00. The person who was to check us in told me before I could say anything that they had no available rooms and if I i was there to check in early that check in time wasn’t until 3:00. I asked her if they had a storage room where we could put our luggage till we returned from dr apt. She said she would put them in her office and even helped us carry them to our room that afternoon when we got back from dr Went out of her way to accommodate us until we checked our. We only had one bath towel and one soap. Other than that we loved our room and rest of staff very nice.

Pros: The lady we checked in with her name I think was venessa. She was a queen she was so nice.

Cons: They didn’t give us but only half a roll of toilet paper, and only a singular towel, plus our bed didn’t even have a comforter it was just a top sheet, and when we went down and asked the front counter for everything we didn’t get she was very rude. Plus the people who were next to us yelled at us not to stay here because it is infested with lice so that freaked us out.

Pros: The night desk clerk gave us a great suggestion to satisfy a late evening ice cream craving. Pacino Italian Gelato at Preston and Forest, not 10 minutes away. Delicious sweet treat.

Pros: The staff was really nice, and the rooms were nice as well!

Cons: They were not willing to help me or understand. U just booked another person in my room and guess what me and my dog had to be outside freezing . I know they have all they have to do is be .

Pros: • kitchenette was clean • fridge/freezer was cold and ready to go.

Cons: • Floors were super sticky on arrival. • offered breakfast only consisted of instant oatmeal and coffee. • kitchenette sink was very slow to drain. • free wifi is throttled to 90kb/s. this is barely enough to even check email. Some webpages took almost a minute to fully load. (including Gmail) • extremely low water pressure in shower. • half the water leaked into the wall and out onto the floor. • There is a very little noise insulation between the hallway and the room, and between outside and the room. (albeit, my room was on the highway side of the building). • A loose piece of roofing panel was constantly banging in the wind outside my window.