10.0 Excellent2021 Aug 30
I liked that they were open after 10pm! They were very helpful! Thank you
2.0 Mediocre2021 Jun 03
I arrived at the car rental center at the DFW airport. Many vendors sold out of cars upon walk up, including Alamo. Got online and checked your website. Found out Alamo had cars. Made reservation. Went to desk and asked why they did not offer any earlier and why the price had jumped significantly. Gauging at its best! I needed a car immediately. After a 30 min wait while the attendant went into the back room to “talk to his boss” he came back with a over priced economy car. Paid and left.
8.0 Excellent2021 Jun 01
Good interior cleaning before renting out. Due to the Covid situation, cleanliness is very important The kids had to wipe down the interior before our trip Otherwise everything else was excellent Thanks
2.0 Mediocre2021 Mar 14
Booked and didn’t find out until making TWO trips that I could not rent a car! Extremely disappointed.
10.0 Excellent2021 Mar 09
Pick up and drop off was a breeze.
8.0 Excellent2020 Dec 07
Pickup and drop was quick and easyThe vehicle was not as clean as expected. The control panel and sticky and the inside had an odor
10.0 Excellent2020 Nov 30
When we made the reservation we chose Alamo specifically because it said the pick up would be in the terminal while others said a shuttle would be required. A shuttle was still required, and was packed with people (no social distancing), but the ride and check-in were both very quick. Our vehicle was in excellent shape and there were no hidden charges. I would absolutely rent from Alamo again.
8.4 Excellent2020 Oct 16
The people helping at pick up & drop off-were excellent!More reasonable rate, more comfortable car!
9.6 Excellent2020 Oct 13
Staff fast and friendly. Gave us the option of three different vehicles.None on this rental.
2.4 Mediocre2020 Jul 27
Alamo customer service addressed my concerns that the employees, including a manager, entirely and rudely dismissed and supplied me with a voucher to be used on a future airport rental.I was misinformed twice about the requirements to rent a vehicle, over the phone, then in person. This cost me precious time, undue effort and capitol on the most important day of my life. The model that I reserved was not available and the manager of the location tried to casually downgrade my luxury reservation to accommodate what inventory was available instead of locating my reserved vehicle and the employee who went to find it. The vehicle was an suv and not a sedan, as reserved, which made our disabled occupants struggle entering and exiting. The vehicle was rushed through the cleaning process while we waited and was washed on the exterior and brought to us wet. The interior was filthy and had no cleaning done whatsoever, this was a major concern to us during this global pandemic as we were informed that all vehicles underwent an extensive disinfection and cleaning process. Passengers of ours were HIGH RISK candidates for Covid 19 and it took me an extra half an hour to clean and disinfect the vehicle to an acceptable standard, a risk I was forced to take, along with more of my precious time on this day. The associate who presented our vehicle to us gave us no walk around or paperwork to assess prior damage, of which there was some, and literally handed me the paperwork, said "Have a good one" then ran away, back to his station. My associate and I were shocked by the experience and had no option after an hour and a half of this process but to take the vehicle and be on our way. The entire time we were treated like second class customers based on the fact that we used a third party service to reserve the vehicle. My reservation was for noon and we did not leave the lot until 1:30, though our pickup time was entered as one o'clock. I have rented from Alamo many times and have never experienced such a hectic, confused, disgusting, unsettling, overpriced and unprofessional occurrence such as this.