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Pros:The vehicle itself was great.
Cons:They did not have the rental I'd reserved when I arrived. I had to wait 40 minutes and then drive to a different location to pick up my rental.
Cons:Explain that there was a $200 deposit due at pick-up. We were only made aware of this at pick up.
Cons:Everything very poor car conditions
Pros:Staff was super friendly and the drop off was extremely easy.
8.4 Very good
Pros:Staff was awesome, ensure ahead of time the vehicle pick was smooth and the return was contactless.
Cons:The car Interior touch surfaces were not appropriately disinfected which is important during the pandemic. When I wiped down the steering wheel, center console, radio controls, ac controls and gear the Lysol wipes were filthy
Pros:Staff was friendly but not very helpful with the insurance mixup. Had to call Alliance myself three times and staff just waited inside for me to get it figured out.
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Pros:The staff was friendly and pickup/drop off was convenient and quick.
Cons:The rental car I was given was an absolute disgrace. It was not cleaned, much less sanitized. It was a cheap tin can Kia that shook on the highway if you drove over 60mph. I did not feel safe at all. When I booked on Kayak, I saw I could get an SUV for just $1 more, but when I asked at the Avis counter they told me it would be an additional $20. I will not rent from Avis again with the condition of the unsanitary and unsafe car I was given. Very disappointed.
Cons:Somehow the Avis system couldn't process the rental for more than 30 days even though I was able to book the car online for more than 30 days. This caused a problem and delayed me when I dropped off the car.
Pros:The staff wasn't outright rude at least.
Cons:I rented the car for two days. Once I showed up, the staffer said that the rental would have to be for three days, since the car rental place was closed on Monday. He also mentioned it when going over all the other terms of the rental; if I wasn't paying attention I wouldn't have noticed it. When I protested and said that we had agreed for two days, the staffer shrugged and said it wasn't their problem. The staffer wasn't rude or unprofessional, he just didn't care.
Pros:Nothing did not rent car
Cons:Not clear on their policies
8.4 Very good
Pros:The car was in good condition and operated well throughout the rental period.
Cons:The rental company had no record of the rental; we ultimately initiated a new rental agreement, which resulted in our paying an extra $50 over what was advertised on Kayak.
Cons:I called 2 hours before arriving to confirm they had the vehicle. When I arrived they couldn't find the key and after an hour of making me wait said they didn't have a vehicle and blamed Kayak!!!
Cons:The car was dirty, inside and out. A dashboard light went off and I could not figure out what the problem was because the car had no manual. I had to fill out a report with the same data that they had on the computer in a time when I was in a hurry to return the car. the staff were not rude but could had been more helpful.
Pros:Flexibility to return the car at nearby location. Very reasonable rates for a compact rental.
Pros:The staff was friendly, efficient and helpful. The drop off in New York is appealing. The most unfriendly, bossy and cold people I’ve experienced in a service industry.
Cons:The people working in New York act like they hate their job and can’t be bothered to help you. When I was pulling into the hertz lot one of the workers were screaming at me to move up. He could have asked politely. I’ve lived in nyc for 15 years and this behavior is unacceptable. It’s a horrible client experience. Enterprise in NYC treats their customers much better.
Pros:Staff was excellent and friendly. From The beginning i had a great experience. The car i got was clean and comfortable. It was ready for me when I arrived at the store. I was in and out in 10 minutes. I rented a mid-level SUV for my cross country road trip and got upgraded. It may have been because of lack of inventory but regardless it was a pleasant surprise. Best experience I’ve had renting a car.
Cons:I was pretty happy with everything. I got more than i expected and the drop off was easy.
8.0 Very good
Pros:Staff was good. Check in and Check out was quick and effortless.
Cons:The car was covered in bird poop. Otherwise, everything else was great.
8.4 Very good
Pros:Staff, drop off
Cons:No car when I arrived. I was taken to another location. Add an hour to my plans.
Pros:The drop off was horrific because the hertz agent told me they were not able to release the hold charge they put on my credit card and would instead be sending me a voucher for a future rental. It took a phone call to the national office and a conference call with the bank that issued my credit card
Cons:To resolve the issue. I have filed a consumer protection complaint.
Cons:The vehicle I reserved was not available. My reservation had to be transferred to another location to get the vehicle I had asked for.
Cons:Despite our reservation, they had no car. Manager told us she couldn't help, so we should call customer service. They offered us more expensive reservation at location 6 miles away, but at a branch that closed in 8 minutes. And they didn't catch the impossibility of traveling 6 miles across suburban DC in 8 minutes, I did!