Book Hertz car rentals in Rockville

Reviews for Hertz in Rockville

Recent reviews

Traveler rating

Wonderful

3

Very good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

6

2.0

They didn't have a car in the class that I reserved. They tried to give me a much smaller car that did not meet my family's needs. This car smelled terrible. Ultimately, I left the agency without a car. My other experiences with hurts have been okay. But this experience was not a good one.Reviewed 2023 Jul 04

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2.0

The car I reserved was not available and there were no others available. I had someone drive me 30 minutes to get there which could have been prevented if they had called me. I was very disappointed not to have a car after I had a confirmation number and was really counting on it. The workers in the store were nice, though.Reviewed 2023 May 15

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2.0

My true opinion on Hertz rental Agency is very poor. This company just come out of bankruptcy and will definitely going to the same in near future. . This is my second rentals online with third party reservations site. Everytime I went to Hertz I was told they don't have the vehicle I rented for that matter any vehicle similar for me to pickup. They have incompetent agent in every location I visited. I guess this is what you get for dealing with bankrupt company in the first place. DONOT DO IT, YOU WILL REGRET.Reviewed 2022 Jul 27

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2.0

Car was not availableReviewed 2022 Jun 18

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2.0

Hertz did NOT have my reservation. So I did NOT get a car. This is unacceptable, I want a refund.Reviewed 2022 Jun 07

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4.0

Car wasn’t properly cleaned and had a very uncomfortable stench of cigarette smokeReviewed 2022 Jun 04

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8.0

this location has a drop box so you can drop it off on SundayReviewed 2022 May 24

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2.0

The reservation indicated that the pick up time was 12:00 (noon). However, the store closed at noon! When I went to pick up the car passed noon, the store was closed and I couldn’t get any car. The email I got with pick up instructions was absolutely missleading!!! I demand a refund of my reservation. I had to rent another car that same day somewhere else. Hertz or Kayak was very disappointing. If I don’t get my refund I will never do business with any if these companies again. Hope you review the case and do better. Thanks!Reviewed 2021 Nov 29

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10.0

Pros:The staff was friendly, efficient and helpful. The drop off in New York is appealing. The most unfriendly, bossy and cold people I’ve experienced in a service industry.Cons:The people working in New York act like they hate their job and can’t be bothered to help you. When I was pulling into the hertz lot one of the workers were screaming at me to move up. He could have asked politely. I’ve lived in nyc for 15 years and this behavior is unacceptable. It’s a horrible client experience. Enterprise in NYC treats their customers much better.Reviewed 2021 Apr 22

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10.0

Pros:Staff was excellent and friendly. From The beginning i had a great experience. The car i got was clean and comfortable. It was ready for me when I arrived at the store. I was in and out in 10 minutes. I rented a mid-level SUV for my cross country road trip and got upgraded. It may have been because of lack of inventory but regardless it was a pleasant surprise. Best experience I’ve had renting a car.Cons:I was pretty happy with everything. I got more than i expected and the drop off was easy.Reviewed 2021 Mar 30

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10.0

Pros:ExcellentCons:N/AReviewed 2021 Feb 15

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8.0

Pros:Staff was good. Check in and Check out was quick and effortless.Cons:The car was covered in bird poop. Otherwise, everything else was great.Reviewed 2021 Jan 05

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• 7.9 /10Enterprise Rent-A-Car Car Rentals at Rockville
• 3.9 /10NextCar Car Rentals at Rockville

• What is the most popular rental car from Hertz in Rockville?

  Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in Rockville.

• How many car rental locations does Hertz have in Rockville?

  Hertz has 2 rental locations in Rockville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dulles Intl airport (IAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Hertz have a car rental location at the airport: Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz have a car rental location at the airport: Reagan-National airport (DCA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes