Guest reviews
Overall rating
7.3
Good
Based on 38 reviews
Cleanliness
7.2
Comfort
7.5
Pick-up/Drop-off
7.0
Value for money
7.4
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Pros
"The car itself was great!"
(in 34 reviews)
"Car was clean!"
(in 4 reviews)
"My experience was perfect."
(in 8 reviews)
Cons
"Poor customer service and lack of professionalism."
(in 9 reviews)
"It was a terrible experience."
(in 12 reviews)
"It was a junky car."
(in 52 reviews)
Recent reviews
Traveler rating
8
4
4
1
4
Find reviews that mention:
customer service
return the car
pick up and drop
great service
car was clean
pick up the car
waited minutes
cancelled my reservation
car insurance
dirty car
rental rate
staff was friendly
car was small
car was great
great price
great experience
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2.0
Pros: Nothing did not rent car
Cons: Not clear on their policies
review from
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8.4
Pros: The car was in good condition and operated well throughout the rental period.
Cons: The rental company had no record of the rental; we ultimately initiated a new rental agreement, which resulted in our paying an extra $50 over what was advertised on Kayak.
review from
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10.0
Convenient, fast, and a bargain
Pros: Got a great deal for a four-weekday rental, close to my home. I was in and out in ten minutes.
review from
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2.0
Worst experience with a rental
Cons: I called 2 hours before arriving to confirm they had the vehicle. When I arrived they couldn't find the key and after an hour of making me wait said they didn't have a vehicle and blamed Kayak!!!
review from
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2.0
Cons: I didn't use the rental because they didn't have anymore cars available. I called next car customer service 5 times to get refunded and no one ever picked up . I am infuriated! Will never use again! Absolute bad company and worthless customer service!!!!!
review from
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10.0
Would rent from them again.
Pros: Got a nice looking, gas saving, compact vehicle for a good price. The attendant was knowledgeable and fast.
Cons: No comments
review from
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10.0
customer service
Pros: 1-Costumer service 2-Quality of the car 3-Rental rate per day 4-Insurance rate per day 5-Closeness to the airport I go back for sure
review from
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6.0
Pros: It was a relatively easy process. Lowest priced rental in the area.
Cons: Location was hidden on car lot w/ no street visible signage. No one explained how to use Bluetooth in the car.
review from
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10.0
Pleasure doing business
Pros: The staff took concierge level care of me, tracking down the phone number for my insurance company, traveling the endless phone tree, and persisting through misinformation to reach an agent and get the insurance coverage information needed to approve the rental. The price was excellent and they even charged less than quoted when I was unexpectedly able to return the car 5 hours earlier than planned. I was given a KIA Soul, which didn't thrill me since it looks boxy and unsexy. But the NextCar guy confidently said people like them, so I took his word and did enjoy the car as he expected. It was quiet, smooth to operate, handled beautifully on turns and made frugal use of my gas money.
Cons: I probably have my own relative inexperience to blame for being less prepared than I should have been for providing the insurance information. Most of the other rental places I have dealt with just check the box on the form without checking to validate the coverage. I actually respect the company for their responsible policy of verification. And once the information is in their system, future transactions are a breeze. I saw customers move seamlessly through their rental process and expect the same thing for myself next time because I definitely will be a repeat customer.
review from
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6.4
Cons: Battery. Died and i had to take to dealer and get new battery. Not a good experience.
review from
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8.0
Pros: Pick up and drop off were easy and efficient. I was charged the rate I was quoted online, and my deposit was refunded promptly.
Cons: The only issue I had was that the tires on my rental were overinflated. This can be dangerous, and I had to let air out of all four tires.
review from
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3.6
No more than ok
Pros: Low price
Cons: The car was dirty, inside and out. A dashboard light went off and I could not figure out what the problem was because the car had no manual. I had to fill out a report with the same data that they had on the computer in a time when I was in a hurry to return the car. the staff were not rude but could had been more helpful.
review from
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Does NextCar have a car rental location at the airport: Reagan-National airport (DCA)?
Does NextCar offer shuttle or airport pick-up services from Reagan-National airport (DCA)?
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