Cons: Scheduled for 5:30pm. That branch closes at 6pm but I wasn't aware of that. Had to rent somewhere else, last minute.
Cons: My reservation was canceled.
Pros: Nothing. This was the worst travel experience of my life. Not only with car rentals but of all travel experiences I have ever had.
Cons: The basics: Having my car at the correct location, offering a cleaned and working car.
Cons: Vehicle. Info center did not work 95% of trip. Put on correct credit card. The guy ran my MasterCard thru his machine, but for some reason it still charged to my VISA corporate credit card.
Cons: I got the insurance off priceline and then at enterprise they offered me another insurance for the same thing but they didnt mention I had to cancel the priceline one so I got charged for both.
Pros: Staff tried to up sell - not appreciated.
Cons: Nothing really
Pros: Quick and friendly staff!
Cons: Fast and easy service, and very easy return process.
Pros: The car was comfortable and clean.
Cons: It has been two days since I returned the car rental at DFW. I never received confirmation that they checked in my return or a receipt of any kind. My credit card has not been charged. Enterprise will not answer the phone to talk to me. They will not return my email. I am very worried that something went wrong and can do nothing about it.
Pros: The staff was very efficient and accommodating. Due to the lack of inventory or surge in rentals, I was able to get a nicer SUV to utilize for my trip.
Cons: I got there with my family and reserved a SUV but the agent was giving me a car. I showed him my reservation he persisted that this is all he had even though there was quite a lot of vehicles on the lot. The Manager took forever to come and probably was stalling in anticipation we would be tired and leave since it was after midnight. Being an Enterprise Plus member I felt this was a terrible experience and I’d rather take my business elsewhere!
Premium (RAM Pickup or similar) is the most frequently booked rental car type from Enterprise in Dallas.
Enterprise has 15 rental locations in Dallas. Take a look at our Enterprise rental location map to find the best rental cars near you.