Cons: I canceled this rental. Cost was excessive, so I found alternative transportation.
Pros: Friendly staff, easy pickup and return.
Cons: The address where I was told to pickup is a closed location. I took Uber to pickup the car so then I had to call and be on hold for awhile to find out where to pick the car up then go to the other location.
Cons: Waited 2 hours for car
Pros: I rented the car and said I wanted to pick it up at 10 PM. When I got to the airport I was told they close at 10 PM and no one was there. Why would I be allowed to rent a car with a pick up of 10 PM when you know that they will be closed? I had to spend a miserable night in the airport and pick the car up at 7:30 the next morning when they opened. I ask the above question to the clerk when I did finally get my car. He was very un-sympathetic and said I should have known they close at 10PM that it was on the web site. I was not offered any compensation and still had to pay full price.
Cons: Fix your web site so a person is not allowed to rent a car if the place is going to be closed!
Pros: Staff was not concerned with mine! Staff was rushed and customer service was lacking. The car was super expensive and was a total piece. It was out of window washer fluid and we had massive rain storms. So visibility quickly became an issue. Upon return I notified staff and explained I wanted some comp for the issue. They chuckled and said, UMM NO!
Cons: Lower your prices for cheapest cars in the world. Make sure you are attentive to customer concerns and needs. Ensure vehicles are ready to go and serviced including fluid top offs before renting out to customers.
Cons: Muy tardado el proceso de entrega del vehículo al inicio, no había representantes de Triffthy
Cons: Not happy with the all hidden fees at pick up and dropping off time. Unfortunately and sadly I felt I was scared a big company like yours,
Cons: Could not change anything, wound up costing me double. I received a better rate at the counter! I will never use Kayak again and will bad mouth you to anyone who asks me.
Pros: I was unable to reach anyone after multiple attempts to change my reservation due to inclement weather in Dallas. I had no option to forfeit my payment and was frustrated by the whole experience— can I get a refund?
Pros: I like the Convenience of the location
Cons: Not overcharge people or charge them for things they didn’t ask for. Informed customer of monies they will be holding until the rental is returned. None of those things were discussed and were done without prior Authorization
Pros: I paid extra $60 on top of what I have booked because the car was not ready. The car was horrible was completely out of alignment.
Cons: Never book with this company again
Pros: Agent accepted no and didn't try to upsell insurance.
Cons: Car smelled like an ashtray! I don't mind a basic economy car but showing up to a business event smelling like cigarettes and stale food is not good. Multiple large stains on seats.
Premium (RAM Pickup or similar) is the most frequently booked rental car type from Thrifty in Dallas.
Thrifty has 2 rental locations in Dallas. Take a look at our Thrifty rental location map to find the best rental cars near you.