8.0
GoodReviewed 2024 Sept 16
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2.0
The vehicle itself was nice and clean. However, once I received my e-receipt I saw I was charged for the extra daily coverage that I was not asked about nor did I authorize, raiding my bill and extra $250+. And equally annoying, there is no customer service number to call and get a real person to help. Would love my money back!Reviewed 2024 Aug 12
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2.0
Never the lady was rudeReviewed 2024 Jul 25
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2.0
Nothing. Kayak pulled a fast one on me. They pulled a bait and switch. Worst experience for a car rental. I ordered a passenger van for at least 8 people and the description said Ford Transit of something similar. They had a picture of the van plus the description on the Kayak website. Payed up front for the rental and I called dollar Rental a week before my vacation trip to verify that they still had my van. The representative at Dollar assured me that it would be a Ford transit van for at least 8 people. Walked into Dollar rental on the day of and they had a Chysler van for us. Nothing remotely close to the Ford Transit passenger van! I ask the manager and they told me that they never have those on their lot. That Kayak does this all the time. Bait and switch. Had to upgrade to a bigger vehicle because they would not honor the Kayak website deal. Spend an extra $900 on top of the $500 for the Kayak website deal. Horrible experience, and I will never rent a car from Kayak or Dollar rental again. Not goodReviewed 2024 Jul 16
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10.0
Process for pick up and drop off was super smoothReviewed 2024 Jul 03
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4.0
The order was placed online, while I was completing my rental info, the system repeatedly changed my date of pickup/return. I took time out to speak with Dollar Rental in person; they informed me that everything will be corrected on the day of my pickup; worst mistake, I was then informed that KAYAK was responsible for my mishaps and Dollar Rental is not held accountable.Reviewed 2024 Jun 21
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2.0
I tried to get a refund from dollar because our flight was cancelled and never made it to our destination to use rental so I cannot say it was good or bad. Trying to get ahold of the company through email and no reply.Reviewed 2024 Jun 12
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8.0
I wouldn’t use Dollar again, due to the wait to get the car and the fact they didn’t check the cars condition before giving it out. The Prius got me where I needed to go, despite heavy rain storms.Reviewed 2024 Jun 03
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2.0
Thay don't have a car I took too long it the worst car rental I ever hadReviewed 2024 May 29
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2.0
I experienced a mechanical issue during my trip. The car I rented might have had some issue before I picked it up. I was asked to pickup another car in another city at no additional cost when I contacted customer care. I did pick up the new vehicle but they charged me 3x more than what the original rental agreement said. This is despite their assurance I won’t be charged extra for the vehicle swap. Dollar’s customer service is the worst I have seen in a decade. They can’t internally route calls to other departments and has insane wait times. The only redeeming thing is that the store manager at DFW airport helped me adjust the rental price to we originally agreed upon. Probably won’t rent again. This is disappointing because Hertz owns Dollar and I always thought Hertz had good customer service.Reviewed 2024 May 28
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2.0
Don't price gouge me and try to give me an EV for an 800 mile drive through absolute desolationReviewed 2024 Apr 11
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4.0
Cars were all scratched and dented. One of them smelled of cigarette smoke. Finally got one that was ok enough to drive.Reviewed 2024 Apr 01
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