Cons: I had to wait 20 minutes outside in a line to get the car..they never said nothing about it or why....if I had an appointment I would have been late..the person that checked me out was nice....but so was I....
Cons: The wait to pick up the car was way too long, it took over 45 minutes and made us late for an event we flew in for.
Cons: It was closed when we got there so we couldn’t get the car
Cons: Payless announcements are really small. It was hard for us to locate the pick up hub. Only afrer looking around thoroughly did we find it, inside Avis and Hertz. My driving license is digital and I have no physical/plastic version because, given Covid, my city developed such platform recently and stopped issuing plastic licenses. The first employee was unempathic and said I could not pick up the car nor my wife could even though it was prepaid. A second person came and she called the manager and in 1 minute agreed to change the reservation to my wife, as she did carry a physical license.
Cons: The desk was closed. The line for Avis was over an hour long. Had to rent from another company. Terrible!
Cons: They were fast and nice
Cons: Customer service is minus 5 no one wants to do there job or Help anyone. Sad individuals working
Pros: When we arrived at 9:00 pm, Payless counter (and every other counter except Avis) was closed. All customers were redirected to Avis, and there was a line with about 150 people, and only 3 Avis representatives. DFW is a major airport and this was a busy weekend, don't know why all rental agency counters would close at 9:00. Waited 2 hours in line to get my car.
Cons: Counters open, plenty of agents.
Cons: It took two hours to pick up a car due to waiting in line. Poor service with poor attitudes. Avis, budget and pales need to be better
Cons: The claim I hadn’t filled the car up and then the rep walking away from me. When in fact I had filled the car up less than a mile from the drop off. Also being charged a whole extra day for bringing it back 2 hours late.
Premium (RAM Pickup or similar) is the most frequently booked rental car type from Payless in Dallas.
Payless has 2 rental locations in Dallas. Take a look at our Payless rental location map to find the best rental cars near you.