Book Hertz car rentals in Dallas

Reviews for Hertz in Dallas

Recent reviews

Traveler rating

Wonderful

38

Very good

27

Good

2

Okay

21

Fair

0

Mediocre

0

Poor

128

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car was cleanwrong location

pick up the cargreat experience

car availablefriendly staff

rented a carcustomer service

location was closedpick up and drop

2.0

Terrible customer service, misleading information, unfriendly and unprofessional staff. Worst experience so far.Reviewed 2023 Dec 01

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2.0

I was directed to a facility that was 25 minutes away from the airport that I landed at and that place was already closed by the time that I was supposed to pick up my vehicle..Reviewed 2023 Nov 28

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2.0

Bait and switchReviewed 2023 Nov 14

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6.0

Pickup was easy. Car was mostly awesome. Electric was fun, but the A/C smelled like mildew and there was a steering vibration at 70 mph. Main problem was not being able to change the drop off location to IAH so I dropped off and got a gas car from another vendorReviewed 2023 Oct 17

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2.0

The Agency is right on the airport so fairly easy to access. I did not know that manager's choice of cars included electric cars that are required to be fully charged back to the facility. This is almost an impossible feat unless you are planning to spend a few hrs near the airport just to charge the car back. Also, staffing shortages at car return force me to just leave the car. Have not received an acknowledgement of my car return just yet(3 days later). That is making me a bit uncomfortable.Reviewed 2023 Oct 09

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2.0

I arrived to pick up the vehicle and there was no car available. Nothing remotely close to what I had reserved. Ended up having to pay an additional $200 to rent from another agency.Reviewed 2023 Oct 03

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6.0

The price I was charged in fees differed from what my original transaction said it would beReviewed 2023 Oct 03

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2.0

Any change in itinerary triggers a massive fee. No one was around to receive the car when time to turn in. Electric vehicle charger port was in operable and was very difficult to get ahold of anyone at DFW.Reviewed 2023 Oct 01

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2.0

I canceled my rental three weeks before we were scheduled to pick up. Our travel plans changed. They tried to charge me a cancelation fee of $98. The one day rental was $137. I was irate. I escalated the call and eventually got a full refund after threatening to write a bad review, but it was ridiculous that they tried to charge me in the first place. I think they deserve a bad review. I canceled three weeks before, it’s the height of rental season (summer), and I was picking up/dropping off at major airports. The car was going to be rented regardless. I would have accepted a minimal fee, but $100?! And what’s with charging me upon rental, not when I pick up the car? I will never rent from Hertz again.Reviewed 2023 Jun 14

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2.0

This office used a piece of paper to keep track of reservations rather than computer! Very disorganized and none of the staff seemed competent.Reviewed 2022 Nov 14

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4.0

The signage for return rentals is extremely BAD!!! I got lost and it took me 35 minutes and two calls to your enter to finally be able to find the rental return center!Reviewed 2022 Nov 10

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10.0

Profesional and economic serviceReviewed 2022 Nov 07

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• What is the most popular rental car from Hertz in Dallas?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Hertz in Dallas.

• How many car rental locations does Hertz have in Dallas?

  Hertz has 13 rental locations in Dallas. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?

  Yes