|"Clean nice staff were great."||(in 197 reviews)|
|"Great location and helpful staff."||(in 199 reviews)|
|"Huge room and friendly staff."||(in 142 reviews)|
|"Paying for parking is a robbery!"||(in 112 reviews)|
|"Hotel reeked with marijuana odors."||(in 177 reviews)|
|"The hotel was dirty."||(in 180 reviews)|
|location of the hotel||in 642 reviews|
|room was nice||in 608 reviews|
|room service||in 518 reviews|
|room wasn't ready||in 501 reviews|
|friendly staff||in 495 reviews|
|nice hotel||in 374 reviews|
|old hotel||in 374 reviews|
|parking garage||in 315 reviews|
|front desk||in 198 reviews|
|nice pool||in 173 reviews|
|free breakfast||in 154 reviews|
|nice view||in 108 reviews|
|needs updating||in 88 reviews|
|crowne plaza||in 65 reviews|
|free shuttle||in 55 reviews|
|lot of homeless people||in 54 reviews|
|vending machines||in 49 reviews|
|bed was comfortable||in 47 reviews|
|close to the convention center||in 39 reviews|
|downtown dallas||in 33 reviews|
Amazing hotel.nice staff.
Our room had not been cleaned properly. Someone’s dirty wash cloth was hanging in the shower.there were tissues on the counter and someone’s hair stuck to the side of the counter top.
Close to everything
Hotel rooms were big. They were clean. The coffee in the room was good but the sugar and creamer were terrible. Beds were comfortable. The bartender at the bar downstairs was awesome.
The staff was a little sarcastic and not very friendly. The hotel was being worked on so it was dusty and wet. There were some homeless people hanging out around the building outside in the doorways.
Nothing. The third party you had me book through (Cancelon) did exactly that and canceled my reservation because the room "isn't available". I stayed in an AirBnB.
It would have been better if I could have stayed in the room I booked rather than having it canceled on me 12 hours after I made the reservation.
It would be a good idea to spray bug killer to get ride of any bugs....COCKROACHES to be exact....
The location was great and the beds were comfortable.
It's not super clean and there's a lot of small details that made the experience harder. The bathrooms were tiny and the shower curtain didn't even cover the entire shower. someone told me it was one of the oldest hotels in Dallas and it shows.
Older hotel next to lots of homeless people
Several reasons this hotel gets a negative rating. 1. It's older and a little musty. 2. The air conditioning makes a loud sound every time it turns on throughout the nigh. 3. It's right next to what seems like a homeless encampment. Very scary to walk through especially at night. 4. They charged my credit card twice! Now I have to wait for the extra charge to come off my card and they didn't even offer me any type of credit or complimentary breakfast or anything! Overall just a bad hotel.
no view don't pay extra for room with a view
It was clean
The restaurant was not a good place to eat
Not worth a penny. Will not stay there again
The only thing the hotel had going for it was its location. And may be one friendly front desk agent
Room key stopped working after first night They charged me an extra day of parking when I only stayed 3 days not 4 THey charged my credit card $250 cleaning fee when I never smoked in the room or hotel. Then you call and call and the GM brain. Never returns voicemails that you left him Your betting off staying at the many other hotels in he area. This crown plaza should be renamed motel 6
For the location and a one night stay, it's all we needed.
It needs updating. Old mattress and furniture. Typical wear and tear, but this hotel needs new everything.
1. Shower head soaked the bathroom floor and carpet. I requested a repair but it did not happen. 2. Food was cold. I ordered soap but got chili. I was sink and too weak to complain. 3. Hotel has some many random people in and out. Not a professional environment.
Great location but didn't get a safe feeling in th
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair.
The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
The Crowne Plaza Hotel Dallas-Downtown is within walking distance of the Dallas Convention Center, offering easy access to Bank of America Plaza, McKinney Avenue, the West End, and plenty of other downtown attractions and businesses. Guests can even walk to the House of Blues to catch a show. The hotel offers complimentary shuttle service for guests and is only six miles from Love Field Airport. Parking is available for a fee at this pet-friendly property.
The Crowne Plaza Hotel Dallas-Downtown offers complimentary WiFi in all areas of the building. There is also over 30,000 square feet of meeting and event space, which comes with the services of a Crowne Meetings Director. The hotel has a 24-hour fitness center and a 24-hour business center for guests, which both feature state-of-the-art equipment. There is an outdoor pool and lounge area, and an onsite restaurant for guest dining. Limo and car service are available for guests and the front desk is open 24 hours for reception and other guest services.
Guests can also enjoy Crowne Plaza Sleep Advantage amenities, including quiet zones, premium bedding, and wake up calls. There are 291 guest rooms and suites at this non-smoking downtown hotel, which also provides valet parking service. Guest rooms include premium TV channels, a desk and refrigerator, coffee and tea service, and a private bathroom with a shower/tub combination. There are also 17 accessible guest rooms in the hotel. Guest laundry facilities are available or guests can use the hotel’s laundry and dry cleaning service.
based on 2,289 reviews
Policies vary by room type and provider.
Crowne Plaza Hotel Dallas Downtown is located at 1015 Elm Street in Downtown, 0.4 km from the center of Dallas. Dallas World Aquarium is the closest landmark to Crowne Plaza Hotel Dallas Downtown.
Check-in time is 15:00 and check-out time is 12:00 at Crowne Plaza Hotel Dallas Downtown.
Yes, Crowne Plaza Hotel Dallas Downtown offers free Wi-Fi.
No, Crowne Plaza Hotel Dallas Downtown does not offer free parking.
No, Crowne Plaza Hotel Dallas Downtown does not offer free airport shuttle service.
Crowne Plaza Hotel Dallas Downtown is 8.7 km from Dallas Love Field. Crowne Plaza Hotel Dallas Downtown is 21.1 km from Dallas Addison.
Yes, Crowne Plaza Hotel Dallas Downtown is a pet-friendly hotel.
Yes, Crowne Plaza Hotel Dallas Downtown has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.