Louisville hotels near KFC Yum Center

Cons: Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.

Cons: Bar should be open later.

Cons: Did not like the price of the hotel. But the location was so good I would pay it again.

Cons: It would have been nice if the restaurant in the hotel would have been open later.

Cons: pay for parking and breakfast

Cons: Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.

Cons: We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.

Cons: Had to make three attempts making coffee to get one cup that did not curdle from the spoiled hotel provided half & half creamers.

Cons: the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.

Cons: No refrigerator or microwave in room was inconvenient.

Cons: Parking by the hotel cost $20.

Cons: Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.

Cons: The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Cons: need more updates with carpeting - or better cleaning service

Cons: Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Cons: Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.

Cons: Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Cons: The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Cons: Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.

Cons: Staff very good, but not consistently excellent which can be an issue when staying at a top notch hotel outside of a major metropolitan area. The staff at the front desk once a bit "too friendly"; another time a bit frayed at the edges. The in-room coffee machine had a cord that wouldn't reach the outlet. The thermostat had a hard time bringing the room to the set temp.

Cons: For the price of the hotel the room’s cleanliness could be improved upon. I found a hair in the bed and when asking the hotel staff to change the sheets they indicated it wa my own. It was not until I mentioned the different color and consistency that they sent someone up. The person they sent clearly had never made a bed before. Also the decor seems outdated teetering on the edge of almost eu Ned down.

Cons: Being charged for parking

Cons: There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Cons: Old and rundown. Rooms need updating, lenins need to be replaced, etc.

Cons: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Cons: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Cons: No towel racks in bathroom. So so lighting in the guest rooms.

Cons: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Cons: The only con I could think of was the bed. Very firm mattresses.

Cons: Bed linens, pillows and showerhead.

Cons: Asked to be able to check in early as I was getting married that day, was told the hotel was too busy for that. Not only could I not check in even on time I had to check in an hour and a half late which about ruined my husband and I's wedding. We booked a room with a whirlpool tub to enjoy a romantic honeymoon the night of our wedding. The whirlpool was full of pubic hair. I was told I checked in late because the room had to be cleaned but the room was never clean.

Cons: Bathroom was very small. The tub looked dirty and stained. The bathtub was extremely slow to drain and by the time I finishtheme shower was nearly overflowing. The bed was hard as a rock and very uncomfortable. I will defiantly not be staying here again.

Cons: Not sure if this is something you could do better, but I could hear dogs barking from our room. Thankfully did not hear it all night long!

Cons: The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.

Cons: The parking garage was hard to get to.

Cons: Need to have free Internet. It's 2015

Cons: That the internet was not included. The room was not cleaned till 1:30 in the afternoon. The front carpet outside the hotel was dirty. The rooms were very small.

Cons: room was a bit small but adequate and room near elevator had lots of hall noise

Cons: The room beds talc. The ceiling pant was flaking, the tv ( right side was malfunctioning, and ice machine in hallway a few doors down could be heard in our room. The e tire floor sounded as if we were in the engine room/ boiler room.

Cons: Overall everything was horrible I want my money back

Cons: The person at the front desk at check-in was frazzled and short with us. Not unpleasant, just not the friendly, helpful person you expect to greet new guests and make that favorable first impression. We were there while a music conference was going on - and an ice storm just came through Louisville. I was there for a special occasion, my mom's 80th birthday. She heard so many wonderful things about The Galt House so we drove 3 hours to experience this lovely hotel. It felt like we were there during spring break. There were kids gathering outside the room in the hall and running from room to room. Many stepped outside their room to have calls on their cell phones and we were able to hear every word. In the adjoining room there was a loud party going on after dinner. The kids were obviously having a good time and they quieted down by midnight. We just watched the Olympic games on TV until things quieted down. This is just poor timing of our trip on our part, nothing against the hotel or the talented kids.

Cons: There was no hot water for the shower in the morning, and the bed springs are completely shot - the mattress needs to be replaced.

Cons: Some staff were not the most friendly at the front desk

Cons: The first set of rooms they gave us had one that smelled like cat (or human?) pee. Thankfully, they were able to give us another set of adjoining rooms that did not smell. The elevators were VERY crowded and SLOW (so much so that we almost felt trapped!) We used stairs one time which were very industrial, dark and not inviting. The rooms/decor were outdated.

Cons: Hair on the side of the shower. No refrigerator in the room. $15 parking per day was a little steep.

Cons: You could tell something's were very old and needed updating. My suite room was not very clean.

Cons: We will not be staying at your hotel again. On Saturday, August 6, 2016 we traveled to Louisville to exchange our granddaughter with her mother. When we arrived, there was nowhere to park, so we had to park in the parking garage, which we had to pay for. My husband went to check in while I was left to entertain our granddaughter. He informed me there was a line, of people, out the door, waiting to check in and would be approximately two hours before he would be able to check in. After 45 minutes, I asked my husband how much longer did he anticipate the wait will be. He told me the line was still very long, no employee had bothered to inform the guests of what the problem was or why it was taking so long and he estimated it would be at least another 45 minutes or longer before it would be his turn. At that point, I called the Galt House reservations and requested to cancel our reservation. I was told there was no way I could cancel and get and not be charged as the reservation was for that day. When I explained how long my husband had been waiting to check in, and how much longer he would have to wait, while I was trying to keep a child calm, the attitude was "Oh well, too bad" there's nothing I can do for you. At that point, I contacted my husband and told him to get out of line, we were leaving, we would find another hotel, which we did. I will now be charged for two hotels because of the inefficiency and obvious lack of respect for guests. This is not the only hotel in that town, and I’m sure there were others who left that ridiculous situation and were willing to pay the price of checking in to a hotel where there wasn’t a two hour wait. Because of your inefficiency, you lost nothing - we lost the cost of an unused hotel room and parking fee! Mary

Cons: The bed was so uncomfortable and the sheets were like sandpaper. The room was dark and lighting was poor and the place needed updating badly.