Louisville car rentals

Louisville car rentals

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Louisville, KY, United States
27 Oct — 3 Nov
Same drop-off
Louisville, KY, United States
Wed 27.10
Noon
Wed 03.11
Noon
Driver's age:

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Louisville car rental information

Pick-up locationLouisville
Rental locations35
Airport locations11

Louisville car rental reviews and directory

Rated #1
Alamo
Best rated
8.8 Excellent (177 reviews)
1 location in Louisville
Alamo
Locations in Louisville
  • 8.9
  • 8.9
  • 8.7
  • 8.8
  • 8.7
Recent reviews
10.0 Excellent2021 Sep 20
Only downside: the car said "maintenance required" from the moment we drove out of the lot: and that was a little worrisome. Otherwise all good.
10.0 Excellent2021 Aug 17
They didnt get the price i got, AND they honored the price in the email confirmation!! Thankfully!! And I had the email w me.
7.9 Good2021 Jul 26
Well I just want to say, that the pick up and drop off is too far to walk with all luggage and kids. Price was higher that what I expected, but I have no choice.
8.0 Excellent2021 Jan 04
Staff great easy drop of ffLower prices of one way drop off
8.0 Excellent2021 Jan 04
Staff was greatLower prices for one way drop off
2.0 Mediocre2020 Dec 30
Nothing. They will let you book a car without having any cars!Actually had cars available.
2.0 Mediocre2020 Dec 27
The car was nice/cleanI reserved a car for 12pm ET. Upon arrival, I was told there were no available cars and would need to wait a few hours until other drivers return their vehicles. I was stuck at the airport with nowhere to go, finally got a car around 2:30pm but didn't arrive in the evening until late Saturday evening. When I originally inquired about how there were no cars available despite confirming a reservation the week before, the front desk employees got a bit defensive. In the end, I made it to my destination. But it was a pretty bad experience overall.
3.2 Mediocre2020 Oct 05
Had to wait an hour in the cold standing in the lot waiting for the car. The attendant just came once and said we have your car in a few and the. Disappeared back in his booth and just ignored when ever I asked how long do I have to wait.Have my car ready and provide a discount, communication about the vehicle. Better customer service
10.0 Excellent2020 Sep 14
The lady on phone was nice the airport people where nice it was clean in airport and easy to rent carNothing at all wpsh I could get capr apt airport without online reservation
4.0 Okay2020 Sep 08
car was nice-cars have been moved a long distance away, -extremely long wait to get car because not enough attendants, especially with disruptive customers in front of me -first car given had the check engine light on and made noises every five minutes. This was immediate -- it had a check engine light ten minutes after we pulled away -confusing process to exchange the car that was not streamlined and took longer than it should have.
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Rated #2
Thrifty
7.5 Good (106 reviews)
1 location in Louisville
Thrifty
Locations in Louisville
  • 8
  • 7.8
  • 7.3
  • 7.3
  • 7.5
Recent reviews
10.0 Excellent2021 May 24
Returning the car was a snap.nothing
2.0 Mediocre2021 May 23
Staff was great, experience was dreadful. It shouldn't take 1 hour to checkout and pickupThe airport location nis the worst experience I've ever had and Louisville airport
2.0 Mediocre2021 Mar 03
After waiting in line for 45 minutes they tell me they’re out of cars and cannot honor my reservation, made the previous day.
2.0 Mediocre2021 Feb 28
Staff was friendly but was placed in a vw golf during a snow storm. Had to cancel trip bad return wasn't open.Better communication for returns, better cars and safety issues.
7.2 Good2020 Nov 16
Agent at desk was friendlyI was assigned a car but it was not in it's location. I had to find an employee to find another car for me, which took about 15 minutes. The car I received was dirty and definitely wasn't cleaned beyond pre-covid standards. I'm not a germ freak, but greasy fingerprints on the screen and doors and a greasy feeling steering wheel are just nasty.
6.4 Good2020 Sep 20
Never like the "up sale" stuff.The fact that a spouse is not free to drive?! Really in this day and time? Thrifty is on my short list to never use again.
7.2 Good2020 Aug 20
The price and the vehicle was great.At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.
9.6 Excellent2020 Jun 24
Staff pretty straight forward, not super friendly but nice enough.Drop off was a bit confusing. No attendant, no instructions.
2.0 Mediocre2020 May 26
Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz againActually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing
10.0 Excellent2020 Feb 18
Jeff is who helped me at pick up and he was professional, delightful, helpful and friendly. Our car was clean and ready to go. Everything about my rental experience was flawless.
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Rated #3
Hertz
7.4 Good (109 reviews)
4 locations in Louisville
Hertz
Locations in Louisville
  • 7.3
  • 7.5
  • 7.3
  • 7.2
  • 7.5
Recent reviews
7.9 Good2021 Oct 06
The staff was friendly. The car had a bad odor of cigarettes but we bought some air fresheners that helped some.
1.9 Horrible2021 Oct 06
We ended up having a blow out on the road and it took 2 days and ALOT of extensive holding times on the phone to get any help. What was worse was that the local offices never answered their phones during business hours to help in anyway. We gratefully got in contact with a representative that knew what she was doing, unlike the 3 others that were of no help at all - her name was Nicole. I couldn’t believe in a time like that how unprofessional and incompetent Hertz was. Good thing we weren’t completely stranded somewhere on the side of the road. One rep even told us we could contact our own tow truck (since there was no spare tire) and claim it on OUR insurance. What in the bloody?? Its not my vehicle!! What a fiasco. In the end it all worked out but I still haven’t gotten any response to my refund request for the 2 days we were without the vehicle.
7.9 Good2021 Sep 30
All was good
5.9 Okay2021 Sep 28
I was scheduled to pick up my rental at 10 am. When I arrived I was told there were no cars available. They were expecting delivery from another city and it would be at least an hour. I would have appreciated a call advising of the delay. At 11:30 I was provided a car and an apology.
10.0 Excellent2021 Sep 21
When I picked up my car, branch manager Danielle told me that they would give me a ride home after drop-off if I needed it. I did. It was quick, convenient, and easy. In a world where customer service is struggling because of covid, Hertz did a great job. I was really impressed.
10.0 Excellent2021 Sep 12
great customer service
10.0 Excellent2021 Aug 02
Everything was great except for price which supposedly is COVID-19 related.
1.9 Horrible2021 Jul 23
Hertz sent me off site and I had to pay $25 for an Uber to get there. Unacceptable.
1.9 Horrible2021 Jul 11
Reserved a car and then found out there wasn’t even a car available twenty minutes before pick up.
6.0 Good2021 Jun 16
Yes the staff friendly and helpfulThe car was not cleaned. My son had to take to be cleaned before leaving for our trip. It was brought back cleaner than picked up
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Rated #4
Dollar
6.5 Good (121 reviews)
1 location in Louisville
Dollar
Locations in Louisville
  • 7
  • 7.1
  • 6.3
  • 6.2
  • 6.4
Recent reviews
4.0 Okay2021 Oct 19
Car was good. Pick up process took nearly a half hour to get through and it was just me. By far the slowest pick up process, and I had pre paid and made a reservation.
1.9 Horrible2021 Oct 03
I paid the lowest rate possible by accepting Dollar's vehicle choice. When I went to the Dollar counter in Louisville airport, I was told that I could upgrade for $15. Being in a hurry and not wanting to argue, I accepted the $15 upcharge. Receipt indicated fuel was full, but it had less than 1/4 fuel in tank. I caught it and mentioned it to supervisor before driving. He asked the three guys there if one of them would fill it up. One guy indicated he just lit his cigarette and the other 2 sitting down, looked at each other and neither responded or stood up. The situation was ignored. After several minutes, one of the 4 entered the vehicle and started to take us, then he stopped and went back to the others. After 4-5 minutes of waiting, I walked over to them, asked what was going on, and then they indicated that they couldn't fuel it up with us in the car. Then another manager came up and told them to give us an upgraded vehicle that was ready to go. It was not as new as the initial Impala offered, but a Malibu is a step up. It was fairly clean, but I stopped to clean the side mirrors, windshield and rear window just for my personal choice and safety. One of the tire valve stem caps was missing, the passenger side child lock won't disable, and the low tire pressure warning light came on a few days later, then shut itself off? The tires all looked good. Bottom line, the customer service was extremely poor and to experience all 3 employees unwilling to assist or even get up in front of myself and my daughter was disappointing.
3.9 Mediocre2021 Sep 21
It took close to an hour of waiting in line to speak with a rental agent. We were sent to a car that was locked and no longer available. The car we ended up with still had trash inside. The man who checked us in was very friendly and the car was comfortable. Overall I was less then impressed with the experience.
3.9 Mediocre2021 Sep 20
Despite making an advance reservation paying in full, we waited in a long pick up lime just to be told "we don't have any cars available." My options were to upgrade to an SUV for an additional charge or be put on a "wait list" for an unpredictable amount of time. I upgraded... from an expected VW Jetta... to a Chevrolet Trx. I'm not sure that's much of an upgrade and can hardly be called an SUV. Icing on the cake was finding a pending charge ony credit card for $291.00, when my total due was only $90.69. I had to wait on hold an hour so customer service could tell me that was a security deposit that would be returned. Why wouldn't they disclose that up front or somewhere in the paperwork? Overall, we got a vehicle and it was clean and functional. Dollar just doesn't score high on customer service, convenience, or ease of use.
1.9 Horrible2021 Aug 23
Booked the car and once I got there I was told I had to wait till the next day to pick up despite the fact I booked reservation for the same day pick up
1.9 Horrible2021 Jul 30
My reservation wasn't valid, I couldn't get a car and had to get an uber that was over $200 due to the inconvenience. It was terrible!!
10.0 Excellent2021 Jul 26
red car. We could easily find it in parking lots. comfortable yet small. would rent this car again.
7.9 Good2021 Jul 19
Just the price
5.9 Okay2021 Jul 11
I wish someone where’s there when dropping off vehicle I’ve been waiting for my receipt so I took pictures as proof
10.0 Excellent2021 Jul 06
Mary at the desk is the best. Yep highly recommend
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Rated #5
Enterprise
8 Excellent (69 reviews)
15 locations in Louisville
Enterprise
Locations in Louisville
  • 8.1
  • 8
  • 8
  • 8.1
  • 7.9
Recent reviews
5.9 Okay2021 Oct 10
For the size I reserved I was expecting something larger than I received. I reserved a standard suv. I was expecting something the size of a Ford Edge as was described online. Upon arrival I was given a Jeep Compass. Which the newer model is larger than past models but it is still far from a Ford Edge or something of similar size. It may also fall on me for not saying something in the moment but we were in a bit of a hurry to get on the road. This is more of an issue with enterprise and not kayak though.
4.0 Okay2021 Jul 01
The manager tried to make right all the wrongs with the situation.communication
10.0 Excellent2021 Apr 09
everything easy upgrade, weekly rate, personnel at this locationnothing
10.0 Excellent2021 Mar 30
Office was not open on Saturday and I could have saved day on rental total. Otherwise everything was great
2.0 Mediocre2021 Mar 23
Nothing. The customer service was horrible they called me to confirm I showed up to pick up the rental they didn’t have it then they said they were going to bring me a car within the hour didn’t happen. Then they called me six hours laterBeen more professional ahead better customer service
8.0 Excellent2020 Dec 19
Picking up at the airport was really difficult of you are not familiar with the process. I called for instructions on where to go and got nowhere with the call center. The call was then dropped. The local folks on the other hand were great - friendly, professional and helpful.
8.0 Excellent2020 Sep 29
Yes
6.0 Good2020 Aug 27
late being picked updiscount
10.0 Excellent2020 Jul 16
Yes
8.0 Excellent2020 Jul 11
Staff was great!Instructions on blue tooth set up we were unable to hook up, which was frustrating, would have been nice to pair our phone and view driving directions on large screen
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Rated #6
Payless
7.5 Good (37 reviews)
1 location in Louisville
Payless
Locations in Louisville
  • 7.5
  • 7.7
  • 7.5
  • 7.1
  • 7.7
Recent reviews
8.0 Excellent2021 Jun 03
Car was fine. And the rental agent did not press me to hard about buying extras.My car smelled like a smoker had just rented it. Did not like that. And, at drop off no one showed up for several minutes.
2.0 Mediocre2021 Mar 16
Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their Kayak
10.0 Excellent2019 Nov 03
Loved the car
10.0 Excellent2018 Sep 11
Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to getNothing to mention
8.8 Excellent2018 Jul 03
Great deal!I loved driving the Ford Taurus! It was very nice and reminded me of a luxury car with the cream leather interior. The checkout process was very easy and quick! The checkin was even faster! Plus the value was amazing through Kayak.They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.
10.0 Excellent2018 May 18
Great valueIt was great value for the money and the service was awesome.
4.8 Okay2017 Dec 07
Very slow pickup, clerk did not know how to use the computer system and had to ask someone. Drop off was a mess as their computer system was down so the clerk asked me to hang out and wait for a bit. I responded that I had a plane to catch and that they would have to figure it out on their own time, which seems correct.
9.2 Excellent2017 May 04
Value for the dollar.Liked the cost per day, compared to others.Got a Prius, used it for 6 days, used one tank of gas and the cost was just over $200.
6.8 Good2017 Mar 19
The biggest problem was the smell of the vehicle. It seemed like someone had smoked in the car and then tried to cover it up. Car smelled like a cheap hotel room. Also, there was a strong scent of either perfume or air freshener on the seat belt which then made me smell like that the rest of the day.
2.0 Mediocre2017 Feb 22
The WorseThere is nothing that I like.Everything.... bad experience. No customer service nobody cares
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Rated #7
Budget
7.3 Good (86 reviews)
4 locations in Louisville
Budget
Locations in Louisville
  • 7.4
  • 7.5
  • 7.1
  • 6.9
  • 7.3
Recent reviews
5.9 Okay2021 Sep 29
I needed pickup 2 hours earlier than planned. The Tahoe I rented was not available then so It was necessary to accept a standard SUV at basically the same price. No bargain there. At drop-off, no machines were functioning which required a wait it line to get a receipt.
7.9 Good2021 Sep 20
Need to have reservation, otherwise no luck!
3.9 Mediocre2021 Jul 23
The van had ants in it and we didn't find out to after the trip was over with. Check your rental
2.0 Mediocre2021 Jun 12
Not much to like.Could have gotten my car on time checkout was 1pm didn't get the car till 2:30pm. The car smelled like someone thru up in it. had to drive from kentucky to alabama in this. Staff was super unprofessional. Worst experience with booking Budget.
8.0 Excellent2021 Jun 01
Very friendly and helpful knowlegableEverything was on point
8.0 Excellent2021 May 22
Cost.
8.0 Excellent2021 Jan 30
Staff was friendly, professional, and super efficient.Vehicle smelled like cigarettes and was covered up by air freshener. Exterior was dirty. Other than that. Vehicle was nice and drove great!
10.0 Excellent2020 Dec 08
Staff was super friendlyThe only negative is the vehicle I received had a knocking sound coming from somewhere and I kept getting a message that it needed to be serviced.
3.6 Mediocre2020 Oct 26
Desk lady was super patient with me and very friendly.Car selection, pre-rental inspection, communication. I called 7 times every hour to half hour and never go ahold of anyone at the local office. Was charged for a second day rental, we didn’t even have the car 36 hours. Local office was closed at 4, so I couldn't call and communicate the massive wreck that delayed us before returning on time. When I finally made it to the car return, the dude who took my keys never said anything to indicate I’d get charged another $125. I rent 8-10 cars annually for my business, and figured I’d give budget a chance to see why it’s cheaper. You get what you pay for. Never had an issue with enterprise or hertz.
3.6 Mediocre2020 Oct 16
Car was newerCar smelled bad of marijuana when picked up and wasn’t cleaned at all. Terrible customer service as well
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Rated #8
Avis
8.4 Excellent (15 reviews)
4 locations in Louisville
Avis
Locations in Louisville
  • 8.4
  • 8.8
  • 8.5
  • 8.2
  • 8.2
Recent reviews
10.0 Excellent2021 Oct 14
The agent was very friendly and helpful! We started out on a happy note.
10.0 Excellent2019 May 07
Fair price. Helpful staff and they valued my time and got me on my way.Fresh baked cookies at the counter would have been great.
4.0 Okay2016 Jul 12
I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
6.0 Good2016 Jun 21
The car was clean and a nice vehicle.The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
9.6 Excellent2015 Oct 21
Great car - the second one that is - first was dirhelpful desk staff and cars right there at the terminalfirst car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
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Rated #9
National
8.2 Excellent (10 reviews)
1 location in Louisville
National
Locations in Louisville
  • 7.7
  • 7.9
  • 8.2
  • 8.7
  • 7.1
Recent reviews
9.2 Excellent2020 Jul 06
Very clean, drove off in less than 2 minutes!!!!!
6.0 Good2020 Feb 11
Too expensive for a 2 hour travel rentalBe more competitive pricing
9.6 Excellent2018 Oct 18
Easiest and most convenient car rental experience I've ever hadQuick check in Walk straight to car No hassle departure from parking lot Easy, no hassle drop off Close to terminal Great customer service - polite, helpful and fastprice could have been a little lower
8.0 Excellent2017 Aug 06
Found a used water bottle under front seat and luggage tags in the trunk
2.0 Mediocre2016 May 27
I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.
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Easirent
1 location in Louisville
Easirent
Locations in Louisville
Recent reviews
Sunnycars
1 location in Louisville
Sunnycars
Locations in Louisville
Recent reviews
U-Save
1 location in Louisville
U-Save
Locations in Louisville
Recent reviews
730 travelers who rented a car in Louisville gave the car agency they used an average rating of 7.7

Car rental locations in or near Louisville

Good to know

Most popular car type

Intermediate

When to book a rental car in Louisville

Average daily price per month
Rental car prices as pick-up date approaches

Car rental insurance in Louisville

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Louisville car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Louisville.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Louisville car rental.

Top tips for renting a car in Louisville

  • Book your rental car in Louisville at least 1 day before your trip in order to get a below-average price
  • Intermediate rental cars in Louisville are around 17% cheaper than other car types, on average

FAQs about renting a car in Louisville

  • Based on ratings and reviews from real users on KAYAK, the best car rental companies in Louisville are Alamo (8.7, 194 reviews), Enterprise (8.2, 163 reviews), and Hertz (7.5, 182 reviews).

  • The average gas price in Louisville is ₪11.65 per gallon over the past 30 days. Filling up a gas tank costs between ₪140 and ₪186, depending on the car size.

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type in Louisville.

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Intermediate car rental in Louisville costs ₪160 per day, on average.

  • A Compact car rental in Louisville costs ₪183 per day, on average.

  • A Economy car rental in Louisville costs ₪168 per day, on average.