Pros: Staff was friendly, professional, and super efficient.
Cons: Vehicle smelled like cigarettes and was covered up by air freshener. Exterior was dirty. Other than that. Vehicle was nice and drove great!
Pros: Staff was super friendly
Cons: The only negative is the vehicle I received had a knocking sound coming from somewhere and I kept getting a message that it needed to be serviced.
Pros: Desk lady was super patient with me and very friendly.
Cons: Car selection, pre-rental inspection, communication. I called 7 times every hour to half hour and never go ahold of anyone at the local office. Was charged for a second day rental, we didn’t even have the car 36 hours. Local office was closed at 4, so I couldn't call and communicate the massive wreck that delayed us before returning on time. When I finally made it to the car return, the dude who took my keys never said anything to indicate I’d get charged another $125. I rent 8-10 cars annually for my business, and figured I’d give budget a chance to see why it’s cheaper. You get what you pay for. Never had an issue with enterprise or hertz.
Pros: Car was newer
Cons: Car smelled bad of marijuana when picked up and wasn’t cleaned at all. Terrible customer service as well
Pros: Staff was helpful and courteous.
Cons: Car floor was a bit dirty.
Pros: Very friendly at pick up. No issues
Cons: South band drop off was the worst I have ever experienced. All other rentals had a sign leading to the return lot. There was no sign for budget. I had to ride around the airport and went to the Budget Truck Rental, which was the only place with a sign. I was being redirected to the car return lot. There was no pen or pencil to fill out the return. I went inside the terminal, and there was no pen or pencil at the desk to drop off the return card. I had to wait in line to return the car. The biggest Improvement for the drop-off this to have a sign for Budget rental return leading to the lot similar to the other car returns.
Pros: Easy to get to and everyone there was helpful on getting the vehicle and getting on my way
Cons: I had a oil issue when the vehicle was in my driveway, they just had the oil changed and the company had an overflow of oil that went onto my driveway and the rental car company just told me there was nothing that they could do about this. I feel that customer service should have been a little better.
Cons: They add additional fees
Pros: Both, very friendly and very quick
Pros: Drop off was easy.
Cons: There was only one agent available for check in at the Louisville airport so there was quite a wait.
Cons: The receipt says i was charged one amount and the amount taken from my bank account was twice as much as was told
Cons: Sunday after the Kentucky Derby in Louisville there was ONE lady working the counter. She was nice but there was a line. A long line. While in line I made another reservation with Avis online and was on my way before the line moved at Budget.
Budget has 4 rental locations in Louisville. Take a look at our Budget rental location map to find the best rental cars near you.