Book Budget car rentals in Louisville

Pros: Staff was friendly, professional, and super efficient.

Cons: Vehicle smelled like cigarettes and was covered up by air freshener. Exterior was dirty. Other than that. Vehicle was nice and drove great!

Pros: Staff was helpful and courteous.

Cons: Car floor was a bit dirty.

Pros: Very friendly at pick up. No issues

Cons: South band drop off was the worst I have ever experienced. All other rentals had a sign leading to the return lot. There was no sign for budget. I had to ride around the airport and went to the Budget Truck Rental, which was the only place with a sign. I was being redirected to the car return lot. There was no pen or pencil to fill out the return. I went inside the terminal, and there was no pen or pencil at the desk to drop off the return card. I had to wait in line to return the car. The biggest Improvement for the drop-off this to have a sign for Budget rental return leading to the lot similar to the other car returns.

Pros: Easy to get to and everyone there was helpful on getting the vehicle and getting on my way

Cons: I had a oil issue when the vehicle was in my driveway, they just had the oil changed and the company had an overflow of oil that went onto my driveway and the rental car company just told me there was nothing that they could do about this. I feel that customer service should have been a little better.