Car rental at Cincinnati Cinci./N. Kentucky Airport

Car rental at Cincinnati Cinci./N. Kentucky Airport

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Cincinnati, OH, United States - Cinci./N. Kentucky
30 May — 6 Jun
Same drop-off
Cincinnati, OH, United States - Cinci./N. Kentucky
Mon 30.05
Noon
Mon 06.06
Noon
Driver's age:

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Cincinnati Cinci./N. Kentucky Airport car rental reviews and directory

Rated #1
Alamo
Best rated
9 Excellent (270 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Alamo
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 9.1
  • 9.1
  • 9
  • 8.9
  • 8.9
Recent reviews
2.0 Mediocre2022 Jan 29
I landed and the rental car counter was closed at 11pm. I can't say for certain, but I believe I booked it for 11:30pm. Regardless, my flight arrived at 12am. I tried to find someone to help me and when I did find an Alamo person she said she couldn't help me. I then had to get an uber to the hotel and uber back in the morning. It was a pain and I will not be booking travel through Kayak anymore. I am a business traveler and rent with Hertz 95% of the time. This experience solidified my commitment to Hertz.
10.0 Excellent2021 Nov 29
Excellent new Arrangement at CVG Airport amazingly convenient
10.0 Excellent2021 Sep 07
Chevy Malibu mirrors are very small. Other than that it was great. I liked that the headlights come on automatically
10.0 Excellent2021 May 01
Everything was very convenient and easy.
10.0 Excellent2021 Apr 26
Staff was very friendly given the time of night when I arrived to rent my car.
8.0 Excellent2021 Apr 05
Staff was friendly and professionalOffer American cars. Foreign cars tend to be cheap and junky. Also it would be nice if the cars were at the airport instead of needing a transport to and from.
8.0 Excellent2021 Mar 23
The staff was friendly and helpful.My flight arrived after closing hours of the car rental. I call Alamo who informed that they will stay two hours after the arrival of my flight. What a relief.
8.0 Excellent2021 Mar 12
Staff was friendlyCar alarm maintaince require
10.0 Excellent2020 Oct 30
Pick up, car quality for value and comfort and drop off were great
8.4 Excellent2020 Aug 25
Unfortunately the pricing was incorrect from when I booked on Kayak to when I went to pay in person. Kayak quoted me $187 and unfortunately did not include the young renter fee or taxes, making the total really out to be $282. I was unimpressed and the employee at the location also did not confirm pick up or drop off times with me.
Rated #2
Enterprise
8.9 Excellent (33 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Enterprise
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 8.9
  • 8.7
  • 8.9
  • 9
  • 8.6
Recent reviews
10.0 Excellent2021 Sep 14
Friendly staff, clean car and I had a choice. Only thing I don’t like is the extra $100 credit card hold from the car rental and $400 required airport hold because I was a local renter. Both which are still pending in my AmEx 2 days after return.
10.0 Excellent2021 Jul 11
The car was clean, no problems while driving.
9.6 Excellent2020 Oct 05
Easy pickup experience, I feel like they didn't haggle me for things and we were in and out so quick.Nothing that I can think of!
2.0 Mediocre2020 Jul 15
Nothing
6.8 Good2020 Jul 13
The set of keys being cabled together. If you lose one you lose both. Didn’t understand why it was.an up charge to add my wife as a driver?
10.0 Excellent2020 May 26
Staff was very friendly at both pick up and drop off.No improvement recommendations!
10.0 Excellent2020 May 04
Yes. At both locations.Nothing. Everything went well!
8.8 Excellent2019 Oct 11
The staff was very friendly, helpful, and both the shuttle drivers and the employees at the rental location were helpful.
10.0 Excellent2019 May 24
Easy in; easy out!!!
9.6 Excellent2019 Apr 29
Post Enterprise sign for drop off location. It’s not where the other companies are located for rental car returns.
Rated #3
Hertz
8.2 Excellent (92 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Hertz
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 8.4
  • 8.4
  • 8.2
  • 8.1
  • 7.8
Recent reviews
10.0 Excellent2022 May 09
Service was good. I could’ve gotten a discount for first time customer.
4.0 Okay2022 Apr 29
The car they gave me wreaked of smoke smell. Then they gave me another one with little direction. The drop off was a nightmare, no signage, completely unclear about what to do, no outside attendants. The whole experience was confusing.
10.0 Excellent2022 Mar 01
The car was not as comfortable for my wife as hoped but we had no problems and the experience was very positive! Would definitely rent here again!
10.0 Excellent2021 Dec 01
Outside of car was dirty
8.0 Excellent2021 Nov 05
The pickup was slow, took awhile because there was only 1 computer working and very confusing. The agent actually took a call during my pick up! I also had to go through the reservation process even though I prepaid. Drop off was really easy!
7.9 Good2021 Oct 12
The service was very easy and convenient. I didn't appreciate the clerks efforts to make us upgrade to a bigger car. When we didn't, she was very condescending.
10.0 Excellent2021 Oct 11
Fast pickup and drop off. Good car selection. Price is still a little high, but better than most!
7.9 Good2021 Jul 28
There was no one to accept my car and print a receipt showing that I filled up the tank. It made me apprehensive.
5.9 Okay2021 Jul 19
One customer in front of me was on her 3rd card due to mechanical issues and another gentleman came in and was also trying to get a safer car and he said he knew roadside assistance was really 'hold-side assistance' and wanted to get it right at the start. Little worrisome.
1.9 Horrible2021 Jul 13
the worse experience ever
Rated #4
Budget
8 Excellent (71 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Budget
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 7.9
  • 8.4
  • 8
  • 8.1
  • 7.8
Recent reviews
6.0 Good2022 Mar 19
Very difficult to extend by one day!
2.0 Mediocre2022 Feb 21
Booked for 109, end up paying 210. Unbelievable hidden fees. Smaller car than reserved. Car was already assigned to someone else, they make me get out of car and wait. Had to check vin#. Person at the gate was rude. Never again.
2.0 Mediocre2022 Feb 04
My flight was canceled, so I canceled my car reservation. I got a cancellation number, but I did not receive the email it said I would receive. I wasn’t too worried; maybe it went to spam. But, they still charged me for the rental. So, who knows what that cancellation number was.
4.0 Okay2022 Jan 01
Price advertised on Kayak was $400 less than the amount I had to pay for the rental. Kayak should be more clear about the total price when comparing option.
6.0 Good2021 Dec 07
Car is kinda old
1.9 Horrible2021 Sep 15
Very expensive
7.9 Good2021 Aug 09
The vehicle was great! Location is housed with 5 other rentals, picking up took over an hour. We were told we got a rental with a full tank of gas but it was only at 1/4 full. They did give us credit for it though.
3.9 Mediocre2021 Jul 23
First assigned car wouldn't start, second car smelled like it had been smoked in (clean otherwise). Also, I had to extend my trip by 5 hours and they charged another full day. When I had to drop it off later than expected (flight delay) they charged me a late fee even though it was well within the 24 hour period they had previously charged me for. Add to that all the hidden fees, taxes, etc I should have just used Uber during my trip. It would have been way cheaper.
1.9 Horrible2021 Jul 23
The confirmed vehicle was not supplied but the charge for a lower class was not reduced. The car was rented with a plugged right front tire that lost air. The emergency road service was a total failure without a satisfactory conclusion. It was necessary to have the tire fixed privately in order to continue our trip which was to be able to attend my sister's funeral and subsequent burial in a different city. I will not be using Budget in the future.
2.0 Mediocre2021 Mar 14
Terrible Reservation canceled for no reason
Rated #5
Thrifty
8 Excellent (74 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Thrifty
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 8.3
  • 8.4
  • 7.9
  • 7.9
  • 7.7
Recent reviews
8.0 Excellent2021 Nov 16
The first car they gave me made a grinding sound when I pressed the brakes in the airport garage, but they changed it out for an upgraded car with no fuss.
10.0 Excellent2021 Aug 31
All good.
1.9 Horrible2021 Aug 12
I flew into the airport at midnight but they closed at 10 pm. Very frustrating. Had to Uber and $88 to get to my hotel. I will never use thrifty or dollar rent a car ever again.
2.0 Mediocre2021 May 07
I was charged twice for the rental. Once when I booked the rental through CarRentals.com, I paid $301.08 and was told I had to pay a remaining $86.01 at pickup. When I picked up the vehicle, I was charged a full $387.99.
2.0 Mediocre2021 Jan 09
Nothing. There was absolutely nothing I liked about this company or my experience.I booked this rental one week ahead of the day I needed it. I called ahead to be sure that I had every document that I needed and the method of payment would be accepted. I was told that I would be able to use my bank card and it could be run as credit (because it has the master card logo on it); just bring my social security card with me as a second form of identification. I have five credit cards in my name and making enough of a payment on one of them to be able to use it for the rental was well within means. However, I didn't think I needed to do that because I was told that I could use my bank card. I showed up to get my rental on the day I was supposed to. I was to leave town the next day at 5 a.m. I was told that, no, I could not use that card and, since I didn't pay my credit card bill enough to cover the cost of the rental, I had no car to use and no one could do anything for me at all. To be clear, I did not have a flight. I was renting the car local to use to go out of town for three days. I did mention this to the person that I called because I have never rented from near an airport before. They told me on the phone that everything would be absolutely fine. I asked twice, are you sure? I was told yes both times. Since it was noon and I needed the car the next day at 5 a.m., it was impossible for me to go to a different company to find a rental. Everyone needs a 24 hour notice. On top of all of it, I drove 35 minutes one way (this took about an hour and fifteen minutes out of my day) and the lady I spoke with when I went to pick up the car was extremely rude. I could not be more disappointed. Very, very bad communication and very, very bad service.
4.4 Okay2020 Sep 28
Thought the price was good until I was told taxes weren’t includedTerribly long line to pickup the car
9.6 Excellent2020 Mar 15
Staff was friendly and the price was amazing.
9.6 Excellent2020 Feb 11
Quick drop offThe salesman asked if I wanted to upgrade to a Charger for $18 extra a day so I said no. Then he’s looking over my shoulder as he’s filling out my paperwork and says wow they’re really fixing you up today and I turn around to see a very nice Cadillac sedan pull up. So I was like- for real? Is this an upgrade for free for some reason? He then stated no- just an option. This was very deceptive in my opinion. He was nice but I felt disrespected as though he thought I was stupid. I work for high end businesses in the financial district in San Francisco. I know a bad salesman when I see them. He was nice but pretty sly.
8.4 Excellent2019 Dec 31
Needed a corporate rate. Never received one. Was charged for 3 hours over. Would have been cheaper to keep for a 5 th day.
2.0 Mediocre2019 Aug 25
My flight was delayed 2 hours and the desk closed. No car. No hotel. Stranded.
Rated #6
Payless
7.4 Good (50 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Payless
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 7.4
  • 7.7
  • 7.4
  • 7.7
  • 7.4
Recent reviews
2.0 Mediocre2022 Mar 01
I had a reservation and I was told multiple times that they have an after hours person to take care of late flights or delayed flights for an hour an a half after they closed which I was also told multiple times that they closed at 10pm. They had taken my flight information and said they would be tracking it.They gave me the direct number to that location and I started calling at 7:30pm to contact them directly, I made over 65 calls, it always went to voice mail which said it was full and if I stayed on the line it would hang up. My flight was delayed and I ran to the rent car desk and arrived at 11:15pm still with in the 1-1/2 hour window, and was told by another rent car company that they had left between 9-9:30pm. that they never stay late. All other companies were out of cars so I had to Uber to my 1hour destination at $95.00. I called the toll free number they said I could pick it up in the morning. So I would have to spend the night at the airport. WHAT SERVICE IS THIS!!!!!!
2.0 Mediocre2021 Dec 13
The agent told us our licenses (both my partner's and mine) could not be verified, and therefore, they could not rent a car to us. We both have un-expired Massachusetts licenses, with no misdemeanors or felonies, and have not had any issues renting cars recently. When we tried to ask for more information, or provide details like our recent address change, they said there was nothing they could do. I believe this was an issue with Payless's systems, as again, we both have up to date, valid licenses. I will not be renting with Payless again given a choice.
2.0 Mediocre2021 Nov 22
Bigger, not smell like cigarettes
8.0 Excellent2021 Nov 15
The car is new, fast, clean and economy The only thing there is narrow view and there are zones where you can't notice cars next to you
1.9 Horrible2021 Sep 21
A throng of people waiting and only two workers for three agencies: Payless, Avis and Budget. Out of those workers, only one was competent. Ridiculous. The problem is that agencies don't want to pay a living wage and folks can just decide not to come to work.
7.9 Good2021 Aug 23
Had smokey odor but managed to get it cleared up.
8.0 Excellent2021 Jul 01
ConvenientCould actually have an attendant at the location.
10.0 Excellent2021 Jun 17
I was a bit hesitant to rent form Payless, as I'd never herad of them. But they are part of the Avis and Budget organization and were a fantastic value!!
10.0 Excellent2021 May 24
QuickThe price.
10.0 Excellent2021 May 03
Had no issues Everything went smooth and the staff was very niceNothing
Rated #7
Dollar
6.8 Good (50 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Dollar
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 7.2
  • 7.2
  • 6.7
  • 6.8
  • 6.7
Recent reviews
6.0 Good2021 Dec 21
Didn’t got the vehicle which I booked.
2.0 Mediocre2021 Oct 27
lengthy wait (30 minutes) in long line to pick-up car, then unable to exit rental facility in assigned car because it had a "lost and found hold" on it; entire process took in excess of 1 hour
3.9 Mediocre2021 Sep 25
I rented through Dollar, and everything on the website was fine. However, once I got to the pick up location, my card got declined. I moved some money around and went to try again, and the woman working said I couldn’t use the same card because it had already gotten declined. It would have been nice for her to tell me that before I put all of my money into that card. My father ended up paying for it because I didn’t know what else to do. Then when I got back to drop off the car, there were no instructional signs. I went inside and stood in line for 30 minutes for the lady to give me a blank stare and tell me the man already checked in my car and I should have gotten an email. I still got the hard copy of the receipt in case anything else happened. Overall, it was a pretty rough experience.
3.9 Mediocre2021 Sep 21
Dollar closed their lot. -----Couldn't find it. Finally discovered they moved into the Hertz building with Thrifty several blocks away -- found it by just guessing! No sign, no phone number, nothing at the closed lot. That wasn't convenient. Waited and waited in line. When finally got to the check-out person, she was nice, HOWEVER, the price we were quoted on Priceline was NOT the actual price. We received a "pay now bill" of $63 for "fees," "service charge" and other miscellaneous costs that were never mentioned when we reserved the car. We pre-paid the whole amount and thought we were set. WRONG. Will not be going to Dollar or Priceline again. Did not like the SURPRISE bill once we were at the counter to pick up the car.
10.0 Excellent2021 Sep 19
The rental agent worked me into an upgrade for slightly less money. Long line to p/u vehicle
10.0 Excellent2017 Apr 24
Great experiencecustomer service was friendly, hassle free, quick to resolve my issue.First car offered smelled like smoke. Dollar quickly got us a nice new car. i was happy.
2.0 Mediocre2017 Apr 18
AwfulPoor service, crazy price changes, never again
8.4 Excellent2017 Feb 27
Little more customer service neededQuck shuttle serviceWe were given no explanation regarding drop off at 5am. Had to stop by day prior to confirm shuttle ran that early. Maybe should have asked at pickup but was in a hurry to pick up other family at airport. No explanation or overview if van.... Here are the keys..ho get it yourself basically.
5.2 Okay2017 Jan 30
Car with prior damage and service rep refused to iThe car had significant damage (Red car with dents and yellow paint transfer) when picked up. Advised service rep and asked her to view damage. She told me to fill out a form and said she wasn't going to view the damage. I was the only person at the lot picking up a car and the vehicle was maybe 50 feet from the door. Asked if damage had been previously reported. She didn't know? Gave her the form and took numerous photos. Also noticed while I had car that the left side doors didn't close properly, like the car had been in an accident. Not viewing the damage is unacceptable!
10.0 Excellent2017 Jan 18
Someone great found my kindle I left in the carI would like to thank the person who found my kindle and journal which I left in the car. I am very much appreciative. It made my day. Daren
Rated #8
National
9.6 Excellent (8 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
National
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 9.2
  • 9.2
  • 9.7
  • 9
  • 9.7
Recent reviews
10.0 Excellent2021 Nov 28
Very efficient. Car seats were boosters with backs but were not great considering they each 10$/day
10.0 Excellent2021 Jul 20
Car ran a little rough and was a bit stinky. The reason they recieved excellent was the check in and check out was organized and swift. The people working in both situations were wonderful and professional and pleasant!
10.0 Excellent2020 Aug 01
Super easy pick-up and drop-off!
9.2 Excellent2016 Jan 08
Good rideI like the fiat 500xNo drop off Personel, no envelopes for night box.
Rated #9
Avis
6.3 Good (11 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Avis
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 6.5
  • 7
  • 6.3
  • 5.6
  • 5.8
Recent reviews
2.0 Mediocre2022 Feb 19
If you don't have any cars available stop taking reservations
1.9 Horrible2021 Aug 23
30/45 minute wait. No one there knows what is going on. They couldn’t find keys to car I rented so gave me a cigarette smelling cheap car instead.
4.4 Okay2020 Oct 10
The pick up process was ridiculous. It took 30 minutes for the shuttle to pick us up. Then once there it took another 30 minutes waiting in line to get the paperwork. Even with a parking lot full of cars we had to wait yet again for them to drive a car up from the recent drop off area.
5.6 Okay2017 Mar 28
Friendly staffVery friendly sales associate that assured me that the woman in Des Moines Iowa was in the wrong for adding those insurance options and over charging us without permission.Older gentleman checking gas clearly can not see bc I filled the car up with gas before return and he said I did not.
5.2 Okay2016 Sep 24
Not the best car rental experienceHelp in Erlanger was great. Attendant was patient and checked to see prices for different drop off locations in Savannah.Was charged much more than the estimate at drop off. Car felt unstable on the road. Attendants in Savannah were not helpful when I inquired as to why I was charged more.
Rated #10
Sixt
5.5 Okay (4 reviews)
1 location in Cincinnati Cinci./N. Kentucky Airport
Sixt
Locations in Cincinnati Cinci./N. Kentucky Airport
  • 8
  • 6.5
  • 5.5
  • 5.5
  • 6
Recent reviews
2.0 Mediocre2022 May 02
Instructions for pick up location delayed my travel plans. And then they kept my $250 deposit. When I called the 888 number to sort it out, they had a message saying no one is available by phone and to use the website or app to make changes.
8.0 Excellent2022 Apr 30
Clearer instructions at drop off. There was No attendant present, so stood around for a while. There was a box that said drop keys in envelope here, but there were no envelopes.
2.0 Mediocre2022 Apr 18
Desk was closed when arrived despite putting arrival time on order, so they sold a rental despite being closed at the arrival time. Called to customer service, when finally figured out how to talk to human, they said I would have to return the next day. Obviously that wasn't an option, so I rented on site from Enterprise. I'm still trying to get a refund, getting to a human to talk to is difficult to do, put a dispute in via credit card company.
10.0 Excellent2022 Mar 19
Customer service agent Mark D. provided some exceptional customer service. It reminded me of a bygone era of attentiveness and luxury. A great rental experience because of him.
Easirent
1 location in Cincinnati Cinci./N. Kentucky Airport
Easirent
Locations in Cincinnati Cinci./N. Kentucky Airport
Recent reviews
Sunnycars
1 location in Cincinnati Cinci./N. Kentucky Airport
Sunnycars
Locations in Cincinnati Cinci./N. Kentucky Airport
Recent reviews
663 travelers who rented a car in Cincinnati Cinci./N. Kentucky Airport gave the car agency they used an average rating of 8.3

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