Car rental at Louisville Intl Airport
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Cheap car rentals at Louisville Airport
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Louisville Intl Airport car rental reviews and directory
Alamo
8.3
Very good
185 reviewsBest rated
Cleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.4
Value for money
7.9
One location in Louisville Intl Airport
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8.0 Very good
Jan 2021
Pros:
Staff great easy drop of ffCons:
Lower prices of one way drop off8.0 Very good
Jan 2021
Pros:
Staff was greatCons:
Lower prices for one way drop off2.0 Poor
Dec 2021
Pros:
Nothing. They will let you book a car without having any cars!Cons:
Actually had cars available.2.0 Poor
Dec 2021
Pros:
The car was nice/cleanCons:
I reserved a car for 12pm ET. Upon arrival, I was told there were no available cars and would need to wait a few hours until other drivers return their vehicles. I was stuck at the airport with nowhere to go, finally got a car around 2:30pm but didn't arrive in the evening until late Saturday evening. When I originally inquired about how there were no cars available despite confirming a reservation the week before, the front desk employees got a bit defensive. In the end, I made it to my destination. But it was a pretty bad experience overall.3.2 Poor
Oct 2020
Pros:
Had to wait an hour in the cold standing in the lot waiting for the car. The attendant just came once and said we have your car in a few and the. Disappeared back in his booth and just ignored when ever I asked how long do I have to wait.Cons:
Have my car ready and provide a discount, communication about the vehicle. Better customer service10.0 Wonderful
Sep 2020
Pros:
The lady on phone was nice the airport people where nice it was clean in airport and easy to rent carCons:
Nothing at all wpsh I could get capr apt airport without online reservationDollar
5.7
Fair
120 reviewsCleanliness
6.7
Comfort
6.6
Pick-up/Drop-off
5.4
Value for money
6.0
One location in Louisville Intl Airport
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10.0 Wonderful
Jul 2021
2.0 Poor
May 2021
Cons:
If they actually had cars available. Why take a reservation if you have no cars?2.0 Poor
May 2021
Pros:
Car was clean, drop off was easy.Cons:
When I arrived, there were no cars available. There was a group of about 15 of us that were told we had to wait 2-3 hours for a car, this after standing in line for an hour just to check in.2.0 Poor
Mar 2021
Pros:
I can't say anything positive about dollar.Cons:
I had to wait an hour and a half for a vehicle. The car they gave me wasn't as nice as what I booked. It smelled like incense and vape. I would not recommend booking with Dollar. Kayak was trying to pass me off to Budget to resolve the issue. Dollar was telling me to talk to Kayak. I do not like renting through third party companies such as Kayak. No accountability or care for the customer.10.0 Wonderful
Nov 2020
Pros:
Very Accommodating and hearty staffs, and Rental understanding and agreement is exceptionally good. Early Morning returns makes it super excellent.Cons:
Keep up the warm and enthusiastic service approachability.4.4 Mediocre
Jul 2020
Cons:
The agent at the desk kept trying to push me on the extra insurance that I didn’t need or want. When I got to my car, the sticker that sealed the drivers door was already broken and the car was not very clean. Since I had already been there over an hour I just took the car as is. When I got home, my husband found marijuana in the middle console. I called customer service to make them aware that the car wasn’t cleaned out from the previous renter and I was transferred around and put on hold for over an hour. I hung up and submitted and email complaint through the website and never heard anything back. When I returned the car, I told them again what had happened and the agent apologized. I was never offered anything more than that one apology after the fact. I will not rent from any of the Hertz companies again.Thrifty
7.2
Good
94 reviewsCleanliness
7.8
Comfort
7.2
Pick-up/Drop-off
6.8
Value for money
7.1
One location in Louisville Intl Airport
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7.2 Good
Nov 2020
Pros:
Agent at desk was friendlyCons:
I was assigned a car but it was not in it's location. I had to find an employee to find another car for me, which took about 15 minutes. The car I received was dirty and definitely wasn't cleaned beyond pre-covid standards. I'm not a germ freak, but greasy fingerprints on the screen and doors and a greasy feeling steering wheel are just nasty.6.4 Okay
Sep 2020
Pros:
Never like the "up sale" stuff.Cons:
The fact that a spouse is not free to drive?! Really in this day and time? Thrifty is on my short list to never use again.7.2 Good
Aug 2020
Pros:
The price and the vehicle was great.Cons:
At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.9.6 Wonderful
Jun 2020
Pros:
Staff pretty straight forward, not super friendly but nice enough.Cons:
Drop off was a bit confusing. No attendant, no instructions.2.0 Poor
May 2020
Pros:
Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz againCons:
Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing10.0 Wonderful
Feb 2020
Pros:
Jeff is who helped me at pick up and he was professional, delightful, helpful and friendly. Our car was clean and ready to go. Everything about my rental experience was flawless.Payless
7.1
Good
44 reviewsCleanliness
6.9
Comfort
7.5
Pick-up/Drop-off
7.4
Value for money
6.8
One location in Louisville Intl Airport
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2.0 Poor
Mar 2021
Cons:
Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their Kayak10.0 Wonderful
Nov 2019
Pros:
Loved the car10.0 Wonderful
Sep 2018
Pros:
Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to getCons:
Nothing to mention8.8 Very good
Jul 2018
Pros:
I loved driving the Ford Taurus! It was very nice and reminded me of a luxury car with the cream leather interior. The checkout process was very easy and quick! The checkin was even faster! Plus the value was amazing through Kayak.Cons:
They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.10.0 Wonderful
May 2018
Pros:
It was great value for the money and the service was awesome.4.8 Mediocre
Dec 2017
Cons:
Very slow pickup, clerk did not know how to use the computer system and had to ask someone. Drop off was a mess as their computer system was down so the clerk asked me to hang out and wait for a bit. I responded that I had a plane to catch and that they would have to figure it out on their own time, which seems correct.Budget
6.7
Okay
85 reviewsCleanliness
7.0
Comfort
7.2
Pick-up/Drop-off
6.4
Value for money
6.7
One location in Louisville Intl Airport
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6.0 Okay
Oct 2022
8.0 Very good
Oct 2022
8.0 Very good
Jun 2021
Pros:
Very friendly and helpful knowlegableCons:
Everything was on point8.0 Very good
May 2021
Cons:
Cost.10.0 Wonderful
Dec 2020
Pros:
Staff was super friendlyCons:
The only negative is the vehicle I received had a knocking sound coming from somewhere and I kept getting a message that it needed to be serviced.3.6 Poor
Oct 2020
Pros:
Desk lady was super patient with me and very friendly.Cons:
Car selection, pre-rental inspection, communication. I called 7 times every hour to half hour and never go ahold of anyone at the local office. Was charged for a second day rental, we didn’t even have the car 36 hours. Local office was closed at 4, so I couldn't call and communicate the massive wreck that delayed us before returning on time. When I finally made it to the car return, the dude who took my keys never said anything to indicate I’d get charged another $125. I rent 8-10 cars annually for my business, and figured I’d give budget a chance to see why it’s cheaper. You get what you pay for. Never had an issue with enterprise or hertz.National
8.5
Very good
13 reviewsCleanliness
7.5
Comfort
8.9
Pick-up/Drop-off
8.7
Value for money
7.9
One location in Louisville Intl Airport
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9.2 Wonderful
Jul 2020
Pros:
Very clean, drove off in less than 2 minutes!!!!!6.0 Okay
Feb 2020
Pros:
Too expensive for a 2 hour travel rentalCons:
Be more competitive pricing9.6 Wonderful
Oct 2018
Pros:
Quick check in Walk straight to car No hassle departure from parking lot Easy, no hassle drop off Close to terminal Great customer service - polite, helpful and fastCons:
price could have been a little lower8.0 Very good
Aug 2017
Cons:
Found a used water bottle under front seat and luggage tags in the trunk2.0 Poor
May 2016
Cons:
I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.10.0 Wonderful
Oct 2022
Avis
6.2
Okay
14 reviewsCleanliness
6.0
Comfort
6.7
Pick-up/Drop-off
6.0
Value for money
6.5
One location in Louisville Intl Airport
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10.0 Wonderful
May 2019
Pros:
Fair price. Helpful staff and they valued my time and got me on my way.Cons:
Fresh baked cookies at the counter would have been great.4.0 Mediocre
Jul 2016
Cons:
I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.9.6 Wonderful
Oct 2015
Pros:
helpful desk staff and cars right there at the terminalCons:
first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us6.0 Okay
May 2023
2.0 Poor
May 2022
4.0 Mediocre
Apr 2022
Enterprise Rent-A-Car
No score available yet
One location in Louisville Intl Airport
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2.0 Poor
Jun 2017
Cons:
During my past experiences with Enterprise I have been able to use a debit card with appropriate identification which included paycheck stubs and utility bills at airports. It was during this experience with renting a car that I was not able to rent a car. I was told to go to another Enterprise location. Enterprise policies should be the same at all locations!!!10.0 Wonderful
Mar 2017
Pros:
Friendly service and was treated like a regular valued client10.0 Wonderful
Feb 2017
Pros:
tEveryone that I dealt with was extremely helpful. The customer service was excellent!!!10.0 Wonderful
Jan 2017
Pros:
The customer service from Alamo was superb. Overall loved the entire experience.Cons:
Difficult to find where to pick up the car9.2 Wonderful
Dec 2016
Pros:
Enterprise in Cincinnati is super convenient dropoff next to a gas station2.0 Poor
Dec 2016
Pros:
They would not let me rent a car after I a call and I talk to them on the phone. I asked if I can rent a car with my dad credit card they say yes. I get there they I can not rent. After I explain everything to them on the phone before going and it no problemCons:
Nothing I was very upset about it excuse my whole plan Securitas I had to make arrangements to get down thereHertz
No score available yet
One location in Louisville Intl Airport
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5.2 Fair
Aug 2017
Pros:
Vechicle ran fine, had good amount of storage.Cons:
Was told they didn't have a van like we requested and pre paid for. When we went to pick up the van. Had us all set to get a SUV upgrade for no extra charge, and then someone brought in a last minute van. Swithed us back to the van. It was not cleaned. The van also during the trip kept having maintenance warnings for the oil, and the tires...8.0 Very good
May 2017
Pros:
Process was quick and easyCons:
I was told I would get an email confirming final figures. It has been over 24 hours and I have not received the email8.4 Very good
May 2017
Cons:
There was an extra charge when I returned the car10.0 Wonderful
Apr 2017
Pros:
Loved the GPS system and the radio.Cons:
There was no CD player with the radio.2.0 Poor
Apr 2017
Cons:
I used a debit card to rent the car. If it was not an acceptable form of payment, why even approve it, deny it. You fail to notify people correctly. All 3 people at the Hertz counter were having the same problem. My credit card is kept at home and too far away to go back and retrieve. Your lady at the desk was rude from the start, but if I had to tell people they couldn't take the car when they paid a month ago I wouldn't be very happy either. The details should be taken care of before getting there. Oh and also, I am home from my trip nine days later and still do not have all of my money back, but you sure did take it all at once. I am not asking you to take debit cards, just not accept debit cards, so we avoid confusion.8.8 Very good
Mar 2017
Pros:
I had to exchange rentals when an oil light turned on, on the dashboard. The second car, a Kia Soul, was far better than the first (a Chevrolet Cruze) in terms of comfort. The people you have working at the Louisville, KY, airport are so friendly, efficient and they go the extra mile. I walk with a cane and cannot walk long distances, so the counter agent went to the trouble of bringing the car to the closest terminal door. And the value-for-money aspect couldn't have been better.Cons:
I had to exchange rentals when an oil light turned on, on the dashboard. I consider that a failure by the staff to be aware of the next service point of the vehicle. With only about 300 miles to the next service point and I was planning to use the car for 12 days, they should have given me a different car. Also, the distance from your dropoff location to the terminal was too far for a guy with a cane to walk (at least 200 yards), but there seemed to be no way to call for a wheelchair or some other accommodation. In that sense, an "in terminal" location is actually a disadvantage. So maybe you can find a solution for that.Easirent
No score available yet
One location in Louisville Intl Airport
Sunnycars
No score available yet
One location in Louisville Intl Airport
VIPCars Recommendation
No score available yet
One location in Louisville Intl Airport
584 travelers who rented a car in Louisville Intl Airport gave the car agency they used an average rating of 7.1
Car rental locations at Louisville Intl Airport
Good to know
Most popular car type | Mini |
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Top tips for renting a car at Louisville Airport
- Book your rental car at Louisville Airport at least 1 day before your trip in order to get a below-average price