Car rental at Louisville Intl Airport

Car rental at Louisville Intl Airport

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Thu 15.06
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Thu 22.06
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Cheap car rentals at Louisville Airport

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Louisville Intl Airport car rental reviews and directory

Alamo

8.3

Very good

185 reviews
Best rated

Cleanliness

8.4

Comfort

8.4

Pick-up/Drop-off

8.4

Value for money

7.9

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Dr Ste 8

+1 844 887 8408

Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
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Reviews

8.0 Very good

Jan 2021

KAYAK

Pros:

Staff great easy drop of ff

Cons:

Lower prices of one way drop off

8.0 Very good

Jan 2021

KAYAK

Pros:

Staff was great

Cons:

Lower prices for one way drop off

2.0 Poor

Dec 2021

KAYAK

Pros:

Nothing. They will let you book a car without having any cars!

Cons:

Actually had cars available.

2.0 Poor

Dec 2021

KAYAK

Pros:

The car was nice/clean

Cons:

I reserved a car for 12pm ET. Upon arrival, I was told there were no available cars and would need to wait a few hours until other drivers return their vehicles. I was stuck at the airport with nowhere to go, finally got a car around 2:30pm but didn't arrive in the evening until late Saturday evening. When I originally inquired about how there were no cars available despite confirming a reservation the week before, the front desk employees got a bit defensive. In the end, I made it to my destination. But it was a pretty bad experience overall.

3.2 Poor

Oct 2020

KAYAK

Pros:

Had to wait an hour in the cold standing in the lot waiting for the car. The attendant just came once and said we have your car in a few and the. Disappeared back in his booth and just ignored when ever I asked how long do I have to wait.

Cons:

Have my car ready and provide a discount, communication about the vehicle. Better customer service

10.0 Wonderful

Sep 2020

KAYAK

Pros:

The lady on phone was nice the airport people where nice it was clean in airport and easy to rent car

Cons:

Nothing at all wpsh I could get capr apt airport without online reservation

1 out of 31

Dollar

Cleanliness

6.7

Comfort

6.6

Pick-up/Drop-off

5.4

Value for money

6.0

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Drive

+1 502 375 0681

Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
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Reviews

10.0 Wonderful

Jul 2021

KAYAK
Mary at the desk is the best. Yep highly recommend

2.0 Poor

May 2021

KAYAK

Cons:

If they actually had cars available. Why take a reservation if you have no cars?

2.0 Poor

May 2021

KAYAK

Pros:

Car was clean, drop off was easy.

Cons:

When I arrived, there were no cars available. There was a group of about 15 of us that were told we had to wait 2-3 hours for a car, this after standing in line for an hour just to check in.

2.0 Poor

Mar 2021

KAYAK

Pros:

I can't say anything positive about dollar.

Cons:

I had to wait an hour and a half for a vehicle. The car they gave me wasn't as nice as what I booked. It smelled like incense and vape. I would not recommend booking with Dollar. Kayak was trying to pass me off to Budget to resolve the issue. Dollar was telling me to talk to Kayak. I do not like renting through third party companies such as Kayak. No accountability or care for the customer.

10.0 Wonderful

Nov 2020

KAYAK

Pros:

Very Accommodating and hearty staffs, and Rental understanding and agreement is exceptionally good. Early Morning returns makes it super excellent.

Cons:

Keep up the warm and enthusiastic service approachability.

4.4 Mediocre

Jul 2020

KAYAK

Cons:

The agent at the desk kept trying to push me on the extra insurance that I didn’t need or want. When I got to my car, the sticker that sealed the drivers door was already broken and the car was not very clean. Since I had already been there over an hour I just took the car as is. When I got home, my husband found marijuana in the middle console. I called customer service to make them aware that the car wasn’t cleaned out from the previous renter and I was transferred around and put on hold for over an hour. I hung up and submitted and email complaint through the website and never heard anything back. When I returned the car, I told them again what had happened and the agent apologized. I was never offered anything more than that one apology after the fact. I will not rent from any of the Hertz companies again.

1 out of 27

Thrifty

7.2

Cleanliness

7.8

Comfort

7.2

Pick-up/Drop-off

6.8

Value for money

7.1

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Dr

+1 502 375 0681

Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
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Reviews

7.2 Good

Nov 2020

KAYAK

Pros:

Agent at desk was friendly

Cons:

I was assigned a car but it was not in it's location. I had to find an employee to find another car for me, which took about 15 minutes. The car I received was dirty and definitely wasn't cleaned beyond pre-covid standards. I'm not a germ freak, but greasy fingerprints on the screen and doors and a greasy feeling steering wheel are just nasty.

6.4 Okay

Sep 2020

KAYAK

Pros:

Never like the "up sale" stuff.

Cons:

The fact that a spouse is not free to drive?! Really in this day and time? Thrifty is on my short list to never use again.

7.2 Good

Aug 2020

KAYAK

Pros:

The price and the vehicle was great.

Cons:

At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.

9.6 Wonderful

Jun 2020

KAYAK

Pros:

Staff pretty straight forward, not super friendly but nice enough.

Cons:

Drop off was a bit confusing. No attendant, no instructions.

2.0 Poor

May 2020

KAYAK

Pros:

Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz again

Cons:

Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing

10.0 Wonderful

Feb 2020

KAYAK

Pros:

Jeff is who helped me at pick up and he was professional, delightful, helpful and friendly. Our car was clean and ready to go. Everything about my rental experience was flawless.

1 out of 20

Payless

7.1

Cleanliness

6.9

Comfort

7.5

Pick-up/Drop-off

7.4

Value for money

6.8

One location in Louisville Intl Airport

Show locations

Locations in Louisville Intl Airport

600 Terminal Drive

+1 502 380 2266

Monday09:00 - 23:59
Tuesday09:00 - 23:59
Wednesday09:00 - 23:59
Thursday09:00 - 23:59
Friday09:00 - 23:59
Saturday09:00 - 23:59
Sunday09:00 - 23:59
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2.0 Poor

Mar 2021

KAYAK

Cons:

Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their Kayak

10.0 Wonderful

Nov 2019

KAYAK

Pros:

Loved the car

10.0 Wonderful

Sep 2018

KAYAK

Pros:

Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to get

Cons:

Nothing to mention

8.8 Very good

Jul 2018

KAYAK

Pros:

I loved driving the Ford Taurus! It was very nice and reminded me of a luxury car with the cream leather interior. The checkout process was very easy and quick! The checkin was even faster! Plus the value was amazing through Kayak.

Cons:

They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.

10.0 Wonderful

May 2018

KAYAK

Pros:

It was great value for the money and the service was awesome.

4.8 Mediocre

Dec 2017

KAYAK

Cons:

Very slow pickup, clerk did not know how to use the computer system and had to ask someone. Drop off was a mess as their computer system was down so the clerk asked me to hang out and wait for a bit. I responded that I had a plane to catch and that they would have to figure it out on their own time, which seems correct.

1 out of 8

Budget

6.7

Cleanliness

7.0

Comfort

7.2

Pick-up/Drop-off

6.4

Value for money

6.7

One location in Louisville Intl Airport

Show locations

Locations in Louisville Intl Airport

600 Terminal Drive

+1 502 366 3360

Monday09:00 - 23:59
Tuesday09:00 - 23:59
Wednesday09:00 - 23:59
Thursday09:00 - 23:59
Friday09:00 - 23:59
Saturday09:00 - 23:59
Sunday09:00 - 23:59
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Reviews

6.0 Okay

Oct 2022

KAYAK
The car we rented was not clean and smelled bad. There were pretzels and French fried in a storage shelf of the console.

8.0 Very good

Oct 2022

KAYAK
I wish I would have known someone smoked in the car before I rented it. I’m sensitive to smoke and I would have chosen a different vehicle.

8.0 Very good

Jun 2021

KAYAK

Pros:

Very friendly and helpful knowlegable

Cons:

Everything was on point

8.0 Very good

May 2021

KAYAK

Cons:

Cost.

10.0 Wonderful

Dec 2020

KAYAK

Pros:

Staff was super friendly

Cons:

The only negative is the vehicle I received had a knocking sound coming from somewhere and I kept getting a message that it needed to be serviced.

3.6 Poor

Oct 2020

KAYAK

Pros:

Desk lady was super patient with me and very friendly.

Cons:

Car selection, pre-rental inspection, communication. I called 7 times every hour to half hour and never go ahold of anyone at the local office. Was charged for a second day rental, we didn’t even have the car 36 hours. Local office was closed at 4, so I couldn't call and communicate the massive wreck that delayed us before returning on time. When I finally made it to the car return, the dude who took my keys never said anything to indicate I’d get charged another $125. I rent 8-10 cars annually for my business, and figured I’d give budget a chance to see why it’s cheaper. You get what you pay for. Never had an issue with enterprise or hertz.

1 out of 18

National

8.5

Very good

13 reviews

Cleanliness

7.5

Comfort

8.9

Pick-up/Drop-off

8.7

Value for money

7.9

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Dr Ste 8

+1 844 887 8409

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

9.2 Wonderful

Jul 2020

KAYAK

Pros:

Very clean, drove off in less than 2 minutes!!!!!

6.0 Okay

Feb 2020

KAYAK

Pros:

Too expensive for a 2 hour travel rental

Cons:

Be more competitive pricing

9.6 Wonderful

Oct 2018

KAYAK

Pros:

Quick check in Walk straight to car No hassle departure from parking lot Easy, no hassle drop off Close to terminal Great customer service - polite, helpful and fast

Cons:

price could have been a little lower

8.0 Very good

Aug 2017

KAYAK

Cons:

Found a used water bottle under front seat and luggage tags in the trunk

2.0 Poor

May 2016

KAYAK

Cons:

I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.

10.0 Wonderful

Oct 2022

KAYAK
All perfect National have excellent customer service all ways

1 out of 3

Avis

6.2

Cleanliness

6.0

Comfort

6.7

Pick-up/Drop-off

6.0

Value for money

6.5

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Drive

+1 502 364 1901

Monday09:00 - 23:59
Tuesday09:00 - 23:59
Wednesday09:00 - 23:59
Thursday09:00 - 23:59
Friday09:00 - 23:59
Saturday09:00 - 23:59
Sunday09:00 - 23:59
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Reviews

10.0 Wonderful

May 2019

KAYAK

Pros:

Fair price. Helpful staff and they valued my time and got me on my way.

Cons:

Fresh baked cookies at the counter would have been great.

4.0 Mediocre

Jul 2016

KAYAK

Cons:

I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.

9.6 Wonderful

Oct 2015

KAYAK

Pros:

helpful desk staff and cars right there at the terminal

Cons:

first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us

6.0 Okay

May 2023

KAYAK
The pickup process was not well run at all. Thirty minutes to get three people cars.

2.0 Poor

May 2022

KAYAK
The car I picked up was covered in crumbs and had empty soda cans and water bottles in the back seat. I am not buying from Avis again for a rental car.

4.0 Mediocre

Apr 2022

KAYAK
car smelled like smoke/vape passat wasnt available so they put me in crappy mitsubishi at same price line at louisville airport was so long PDF invoice link that was emailed to me was broken avis is terrible

1 out of 3

Enterprise Rent-A-Car

No score available yet

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Dr Ste 18

+1 833 635 0430

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

2.0 Poor

Jun 2017

KAYAK

Cons:

During my past experiences with Enterprise I have been able to use a debit card with appropriate identification which included paycheck stubs and utility bills at airports. It was during this experience with renting a car that I was not able to rent a car. I was told to go to another Enterprise location. Enterprise policies should be the same at all locations!!!

10.0 Wonderful

Mar 2017

KAYAK

Pros:

Friendly service and was treated like a regular valued client

10.0 Wonderful

Feb 2017

KAYAK

Pros:

tEveryone that I dealt with was extremely helpful. The customer service was excellent!!!

10.0 Wonderful

Jan 2017

KAYAK

Pros:

The customer service from Alamo was superb. Overall loved the entire experience.

Cons:

Difficult to find where to pick up the car

9.2 Wonderful

Dec 2016

KAYAK

Pros:

Enterprise in Cincinnati is super convenient dropoff next to a gas station

2.0 Poor

Dec 2016

KAYAK

Pros:

They would not let me rent a car after I a call and I talk to them on the phone. I asked if I can rent a car with my dad credit card they say yes. I get there they I can not rent. After I explain everything to them on the phone before going and it no problem

Cons:

Nothing I was very upset about it excuse my whole plan Securitas I had to make arrangements to get down there

1 out of 3

Hertz

No score available yet

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Drive Ste 11

+1 502 361 0183

Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
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5.2 Fair

Aug 2017

KAYAK

Pros:

Vechicle ran fine, had good amount of storage.

Cons:

Was told they didn't have a van like we requested and pre paid for. When we went to pick up the van. Had us all set to get a SUV upgrade for no extra charge, and then someone brought in a last minute van. Swithed us back to the van. It was not cleaned. The van also during the trip kept having maintenance warnings for the oil, and the tires...

8.0 Very good

May 2017

KAYAK

Pros:

Process was quick and easy

Cons:

I was told I would get an email confirming final figures. It has been over 24 hours and I have not received the email

8.4 Very good

May 2017

KAYAK

Cons:

There was an extra charge when I returned the car

10.0 Wonderful

Apr 2017

KAYAK

Pros:

Loved the GPS system and the radio.

Cons:

There was no CD player with the radio.

2.0 Poor

Apr 2017

KAYAK

Cons:

I used a debit card to rent the car. If it was not an acceptable form of payment, why even approve it, deny it. You fail to notify people correctly. All 3 people at the Hertz counter were having the same problem. My credit card is kept at home and too far away to go back and retrieve. Your lady at the desk was rude from the start, but if I had to tell people they couldn't take the car when they paid a month ago I wouldn't be very happy either. The details should be taken care of before getting there. Oh and also, I am home from my trip nine days later and still do not have all of my money back, but you sure did take it all at once. I am not asking you to take debit cards, just not accept debit cards, so we avoid confusion.

8.8 Very good

Mar 2017

KAYAK

Pros:

I had to exchange rentals when an oil light turned on, on the dashboard. The second car, a Kia Soul, was far better than the first (a Chevrolet Cruze) in terms of comfort. The people you have working at the Louisville, KY, airport are so friendly, efficient and they go the extra mile. I walk with a cane and cannot walk long distances, so the counter agent went to the trouble of bringing the car to the closest terminal door. And the value-for-money aspect couldn't have been better.

Cons:

I had to exchange rentals when an oil light turned on, on the dashboard. I consider that a failure by the staff to be aware of the next service point of the vehicle. With only about 300 miles to the next service point and I was planning to use the car for 12 days, they should have given me a different car. Also, the distance from your dropoff location to the terminal was too far for a guy with a cane to walk (at least 200 yards), but there seemed to be no way to call for a wheelchair or some other accommodation. In that sense, an "in terminal" location is actually a disadvantage. So maybe you can find a solution for that.

1 out of 3

Easirent

No score available yet

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

Standiford Field

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No reviews available

Sunnycars

No score available yet

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Drive Ste 8

Opening times not available

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VIPCars Recommendation

No score available yet

One location in Louisville Intl Airport

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Locations in Louisville Intl Airport

600 Terminal Dr Ste 8, Louisville, , USA Kentucky

+1 914 368 0091

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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584 travelers who rented a car in Louisville Intl Airport gave the car agency they used an average rating of 7.1

Car rental locations at Louisville Intl Airport

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Mini

Top tips for renting a car at Louisville Airport

  • Book your rental car at Louisville Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Louisville Airport