Car rental at Louisville Standiford Field Airport

Pros: I can't say anything positive about dollar.

Cons: I had to wait an hour and a half for a vehicle. The car they gave me wasn't as nice as what I booked. It smelled like incense and vape. I would not recommend booking with Dollar. Kayak was trying to pass me off to Budget to resolve the issue. Dollar was telling me to talk to Kayak. I do not like renting through third party companies such as Kayak. No accountability or care for the customer.

Cons: The agent at the desk kept trying to push me on the extra insurance that I didn’t need or want. When I got to my car, the sticker that sealed the drivers door was already broken and the car was not very clean. Since I had already been there over an hour I just took the car as is. When I got home, my husband found marijuana in the middle console. I called customer service to make them aware that the car wasn’t cleaned out from the previous renter and I was transferred around and put on hold for over an hour. I hung up and submitted and email complaint through the website and never heard anything back. When I returned the car, I told them again what had happened and the agent apologized. I was never offered anything more than that one apology after the fact. I will not rent from any of the Hertz companies again.

Pros: Staff was friendly.

Cons: The line was incredibly long. Workers were not prepared for the amount of travelers seeking pickup. Had to wait more than an hour to pick the car up.

Cons: I called after I made the reservation to get a larger car. They told me the price had actually decrease by $100. I was happy, but would have been happy to pay $100 more. Anyhow, when I got to the counter they didn’t have records of my new reservation and charged me double the original cost.

Never got car

Pros: I liked the deal that was advertised on Kayak, although it wasn’t honored upon arrival.

Cons: I booked the deal ($37 for two days) but when I got to the airport I was told the economy cars were not available. The lady said she’d cut me a “deal” and up charge $20 for a midsize. I didn’t want to pay nearly $60 for such a short period. After politely saying I’d like to see if I can find something cheaper, I went in the kiosk adjacent to her, which was Thrifty. She (rather rudely) told me that they are the same company and won’t be able to give me anything better. One of the Thrufty employees had to correct her and said that was exactly true. I said I didn’t realize that and left irritated and somewhat embarrassed that she said that openly in front of other people. So, I walked down to National. The guy there was very nice and hooked me up with a brand new Ford Fusion hybrid for $42. That was my first interaction with Dollar, and it wasn’t a pleasant one.