Pros: Nothing. Rude, not helpful and left me stranded at airport with no remorse!
Cons: Everything! Worst experience ever!! After booking online abs payment taken out of my checking, I paid for Uber to rental car business just to be told they would not honor my online reservation, had none available and couldn’t help me!! He then went back to staring at his computer. I was stranded in airport over 3 hours before paying another $50 to Uber back home! He offered no help, no apologies, no refund or rain check and absolutely no help or anything positive to this horrible experience! I’ll NEVER USE HERTZ PRICELINE KAYAK or RENTALCARS.COM ever again and will discourage anyone else from using them either! Disgusted and appalled by their professionalism, customer service and utter lack of concern about me or my useless reservation! Horrible experience to match the customer service offered.
Cons: Car rented not available. A lot smaller car offered. Was told there was one mid SUV but had to wait to be cleaned. When asked for the wait time, no one could tell. Got to parking lot. There were other cars available with the "cleaned" sealed - ready to be rented. They are either lieing or disorganized. I don't like either.
Cons: Stop pushing for extra stuff to pay for.
Pros: Super friendly staff
Pros: The price.
Cons: Speed and efficiency of pickup and return.
Pros: Staff was very friendly easy to talk to.overall my experience was excellent. I will recommend for family members.
Cons: From my experience everything was perfect you don't need to change anything .
Pros: The value & staff. They worked hard to give us a clean vehicle.
Cons: We had a group of high school students we were transporting and the van had the slightest odor of marijuana. We would have returned it, but there no other vans and we really needed the bigger vehicle.
Cons: This location is too small for the volume of business they do. The facility needs to be enlarged and/or updated. That being said; the employees are friendly; you are offered water while you wait and they explain your charges. Overall a huge win if saving money is what you want to do.
Pros: Got a great rate by renting the car several weeks ahead and paid at the time of rental. Car ran great but was a bit smaller than we anticipated but was fine for our needs.
Cons: Check in and Drop off were both much longer than I anticipated. Each agent I dealt with were very nice and knew their stuff, but it was just a very slow process to get the car - much slower than I usually have when I rent. The agent really tried to sell the insurance - probably asked us 5 times.
Cons: Hertz needs to notify customers online reservation can not be made through debit card. Or Hertz needs to block the option debit card payment. I had to cancel my reservation and reschedule due to this error and something is not convenient.
Pros: The staff was amazing. So friendly and accommodating. Hassan even drove us back to the airport when we returned the car so we didn't have to take an Uber!
Cons: Lots of trouble with pickup
Hertz has 4 rental locations in Louisville. Take a look at our Hertz rental location map to find the best rental cars near you.