Book Hertz car rentals in Louisville

Reviews for Hertz in Louisville

Recent reviews

Traveler rating

Excellent

36

Good

12

Okay

8

Mediocre

16

Poor

3

Find reviews that mention:

car was cleanfriendly staff

pick up the carpick up and drop

rented a carcustomer service

car availablecredit card

wrong locationgreat experience

location was closednever rent

8.0

Very goodReviewed 2022 Jul 24

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2.0

When I showed up, they didn't have any vehicles available. Not sure why they would let an online reservation go through as they were turning away most people with reservations.Reviewed 2022 Jul 18

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8.0

They could not get the satellite radio to work. They did refund the money but this is a frequent issue with frankly all of the car rental companies. They need to streamline this process.Reviewed 2022 May 24

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8.0

No problems with Hertz. Liked the Buick Elantra.Reviewed 2022 Apr 25

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2.0

Car Rent in Louisvile area very very bad bad bad. ,Reviewed 2022 Jan 12

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2.0

Me quedaron mal con el alquiler y perdí mi viaje y reserva de hotel en Chicago.... no pude viajar con mi familia que vino a visitarme de otro pais, muy mal servicio por parte de la funcionaria que se burlo de nosotros...Reviewed 2022 Jan 01

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7.9

The staff was friendly. The car had a bad odor of cigarettes but we bought some air fresheners that helped some.Reviewed 2021 Oct 06

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1.9

We ended up having a blow out on the road and it took 2 days and ALOT of extensive holding times on the phone to get any help. What was worse was that the local offices never answered their phones during business hours to help in anyway. We gratefully got in contact with a representative that knew what she was doing, unlike the 3 others that were of no help at all - her name was Nicole. I couldn’t believe in a time like that how unprofessional and incompetent Hertz was. Good thing we weren’t completely stranded somewhere on the side of the road. One rep even told us we could contact our own tow truck (since there was no spare tire) and claim it on OUR insurance. What in the bloody?? Its not my vehicle!! What a fiasco. In the end it all worked out but I still haven’t gotten any response to my refund request for the 2 days we were without the vehicle.Reviewed 2021 Oct 06

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7.9

All was goodReviewed 2021 Sep 30

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5.9

I was scheduled to pick up my rental at 10 am. When I arrived I was told there were no cars available. They were expecting delivery from another city and it would be at least an hour. I would have appreciated a call advising of the delay. At 11:30 I was provided a car and an apology.Reviewed 2021 Sep 28

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10.0

When I picked up my car, branch manager Danielle told me that they would give me a ride home after drop-off if I needed it. I did. It was quick, convenient, and easy. In a world where customer service is struggling because of covid, Hertz did a great job. I was really impressed.Reviewed 2021 Sep 21

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10.0

great customer serviceReviewed 2021 Sep 12

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• What is the most popular rental car from Hertz in Louisville?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Louisville.

• How many car rental locations does Hertz have in Louisville?

  Hertz has 4 rental locations in Louisville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Standiford Field airport (SDF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Standiford Field airport (SDF)?

  Yes