Book Hertz car rentals in Louisville

Reviews for Hertz in Louisville

Recent reviews

Traveler rating

Wonderful

4

Very good

4

Good

2

Okay

2

Fair

1

Mediocre

0

Poor

13

4.0

They had no cars to rent on my date of pickup. I was told to come back in 3 days. My rental contract was for 4 weeks (28 days) but since i could not rent the first 3 days i was charged now for the last 4 days. I was told at rental that i could extend my rental. I was renting because my car was being repaired. So 2 days before the contract was to end i called the local store who told me they did not have the authority to extend and that i must call Hertz 800 number. I spoke to someone i in the Philippines who told me they couldn't extend but the local could. Ultimately i purchased another contract for the same car. When i returned to the local to change contracts i was told the car i had been driving was already sold and i must change cars. There was another customer at that location who made a reservation months ago and told there were no cars for her to rent. Herz oversells continually.Reviewed 2023 Jun 27

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10.0

The lady that checked me out was excellent! My rental wasn’t ready on time she apologies for the inconvenience. Offered me different options after the rental arrived once I seen it’s wasn’t what I was expecting.Reviewed 2023 Jun 15

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4.0

They charged me an erroneous fee of $19.99 for an “Inter-City” drop off… that I’d rented one place but was dropping the car elsewhere. This wasn’t true - at all. They’ve not rectified the situation.Reviewed 2023 May 16

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2.0

Why would hertz say they would rent me a car and call me after the rental was reserved and tell me they didn’t have a car to rent me. They probably rented my reserved car to someone else for more money.Reviewed 2023 May 09

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6.0

When I arrived to pickup I was advised that I could not use a debit card to prepay for the rental. The Hertz manager said that even thought it was prepaid with a Visa debit through Kayak, they could not honor the rental because I used a debit card instead of a credit card. She was able to make some adjustments and allow the rental with an additional $500 hold on my debit card for a $60 rental. She also informed me that if she had not been working, they would have denied the rental. I probably will not book through Kayak again based on this discrepancy.Reviewed 2023 Apr 13

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2.0

We prepaid this rental 5 weeks in advance. When we presented to the Hertz location for the scheduled pickup, HERTZ DID NOT have an available rental. They told us other renters were not returning cars on time and they could not honor the PREPAID contract. So we were left stranded. I saw two other renters behind me in line get the same story..Hertz will not get any of my future business. Terrible business model. Could HERTZ have called us the day before or morning of the rental and warned us? At least we could have attempted other options. EPIC FAIL HERTZReviewed 2023 Apr 07

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2.0

Had a horrible customer service experience at the counter (long 45 minute wait) and then had problem with booking. They offered little help or assistance at the local counter. National call center was also of no help or support -- very long wait times and poor customer service experience. In the future, we plan to use other rental car companies based on this very bad experience.Reviewed 2023 Apr 05

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2.0

The company texted me half an hour before my reservation time, which I had already pre-paid for, telling me that they did not have any cars available. They did not automatically offer to refund me and I had to call Hertz corporate to get a proper refund.Reviewed 2023 Mar 22

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2.0

wrong location on booking / never using kayak again … also zipcar disgusting level on the rental…Reviewed 2023 Mar 20

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2.0

terrible customer service on trying to adjust to a new pickup spot. KAYAK and Smart Fare did not help by advertising a car from a location different than the Louisville airport where I was searching. But once misled, trying to adjust thru Hertz was nightmarish. The online gave me no option to rebook to the airport location. Customer service told me my Confirmation # was wrong then hung up on me. Trying to email only allowed 7-8 question choices about what my problem was; none of which applied. Cancelled (for $100) and went elsewhere. Will never book thru KAYAK, Smart Fare or Hertz again.Reviewed 2023 Jan 10

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2.0

I had a confirmed reservation for a rental car after my car broke down on a highway in Louisville. When i arrived to pick it up so I could drive hime to Indianapolis, I was told they had no cars. Why did they confirm my reservation less than.an hour before? Very poor business practiceReviewed 2022 Nov 12

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8.0

Very goodReviewed 2022 Jul 24

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• What is the most popular rental car from Hertz in Louisville?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Hertz in Louisville.

• How many car rental locations does Hertz have in Louisville?

  Hertz has 4 rental locations in Louisville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Louisville Intl airport (SDF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Louisville Intl airport (SDF)?

  Yes