Guest reviews
Overall rating
8.3
Excellent
Based on 156 reviews
Cleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.3
Value for money
8.1
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
43
11
5
10
8
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: everything easy upgrade, weekly rate, personnel at this location
Cons: nothing
review from
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9.6
Cons: Office was not open on Saturday and I could have saved day on rental total. Otherwise everything was great
review from
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2.0
Pros: Nothing. The customer service was horrible they called me to confirm I showed up to pick up the rental they didn’t have it then they said they were going to bring me a car within the hour didn’t happen. Then they called me six hours later
Cons: Been more professional ahead better customer service
review from
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7.6
Pros: Picking up at the airport was really difficult of you are not familiar with the process. I called for instructions on where to go and got nowhere with the call center. The call was then dropped. The local folks on the other hand were great - friendly, professional and helpful.
review from
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8.0
Pros: Yes
review from
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6.0
Pros: late being picked up
Cons: discount
review from
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8.4
Pros: good workers that were very helpful and very convenient.
Cons: nothing that I can thing of at this moment.
review from
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10.0
Pros: Yes
review from
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8.0
Pros: Staff was great!
Cons: Instructions on blue tooth set up we were unable to hook up, which was frustrating, would have been nice to pair our phone and view driving directions on large screen
review from
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10.0
Pros: Please, price, customer relations. Everything was excellent.
review from
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10.0
Pros: Pick up and drop off were super easy, we were very happy with the car we got and the price was great as well. I would definitely rent from here again
review from
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4.0
Pros: The car was very new
Cons: In Kentucky they should not fooling Customer employee
review from
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Where can I find Enterprise car rentals in Louisville?
FAQs about renting a car from Enterprise in Louisville
How many car rental locations does Enterprise have in Louisville?
Does Enterprise have a car rental location at the airport: Standiford Field airport (SDF)?
Does Enterprise offer shuttle or airport pick-up services from Standiford Field airport (SDF)?
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