Book Enterprise car rentals in Louisville

Reviews for Enterprise in Louisville

Recent reviews

Traveler rating

Excellent

31

Good

1

Okay

5

Mediocre

9

Poor

0

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car was greatgreat customer

get the carairport location

car availablecustomer service

great servicegreat price

staff was very helpfulpick up and drop

great experience

10.0

I want to make sure you know that this is for the location in the highlands in Louisville Kentucky it's located on bardstown road and my experience there has always been that they go above and beyond for those that rent the cars through their location however the Westport road location I did not have a good experience with they left me on hold for 24 minutes and then closed up the shop I was not happy with that location at all but Brandon in the highlands was excellent and so was his boss and I had a wonderful experience and I will come to that location again thank youReviewed 2022 Aug 09

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8.0

Dome light stayed on constantly. Would not turn off so was fortunate battery held up. Car was comfortable and met my needs. I was to pick up car at 9:00 and didn't arrive til later so service was very kind and got me a car as soon as they could. Wait wasn't too long at all. That was my fault and not yours.Reviewed 2022 Jun 17

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2.0

Reserved vehicle via Kayak only to find out on my way to pick up that they had no vehicles available. Seems to me that if no cars were available, the site should not allow reservation.Reviewed 2022 Mar 10

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10.0

The guy we spoke to at pick up was great. Super nice, made everything easy and made sure we knew about every detail. Really appreciated that. The car was okay, pretty beat up for a rental car which made me a little uncomfortable but it got us around. It also made some weird noises. Nothing to do with your location, but the person we spoke to at the airport location was rude and didn’t care to help us at all. So I’m glad we ended up picking up from youReviewed 2022 Feb 20

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2.0

Appreantly I owed money when I wasn’t comfortable returning itReviewed 2022 Feb 13

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8.0

The staff was very friendly. The vehicle was not very nice.Reviewed 2021 Dec 02

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5.9

For the size I reserved I was expecting something larger than I received. I reserved a standard suv. I was expecting something the size of a Ford Edge as was described online. Upon arrival I was given a Jeep Compass. Which the newer model is larger than past models but it is still far from a Ford Edge or something of similar size. It may also fall on me for not saying something in the moment but we were in a bit of a hurry to get on the road. This is more of an issue with enterprise and not kayak though.Reviewed 2021 Oct 10

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4.0

Pros:The manager tried to make right all the wrongs with the situation.Cons:communicationReviewed 2021 Jul 01

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10.0

Pros:everything easy upgrade, weekly rate, personnel at this locationCons:nothingReviewed 2021 Apr 09

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10.0

Cons:Office was not open on Saturday and I could have saved day on rental total. Otherwise everything was greatReviewed 2021 Mar 30

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2.0

Pros:Nothing. The customer service was horrible they called me to confirm I showed up to pick up the rental they didn’t have it then they said they were going to bring me a car within the hour didn’t happen. Then they called me six hours laterCons:Been more professional ahead better customer serviceReviewed 2021 Mar 23

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8.0

Pros:Picking up at the airport was really difficult of you are not familiar with the process. I called for instructions on where to go and got nowhere with the call center. The call was then dropped. The local folks on the other hand were great - friendly, professional and helpful.Reviewed 2020 Dec 19

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• What is the most popular rental car from Enterprise in Louisville?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Enterprise in Louisville.

• How many car rental locations does Enterprise have in Louisville?

  Enterprise has 15 rental locations in Louisville. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Standiford Field airport (SDF)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Standiford Field airport (SDF)?

  Yes