Value for money
Distance to city center
|San Juan Luis Munoz Marin Intl|
Distance to airport
|"The staff was amazing!"||(in 20 reviews)|
|"The beach was amazing"||(in 19 reviews)|
|"I highly recommend this hotel."||(in 12 reviews)|
|"No hotel entertainment Very limited hotel activities"||(in 13 reviews)|
|"They gave us a room overlooking a car park and a refuse skip."||(in 10 reviews)|
|"They gave us a room overlooking a car park and a refuse skip."||(in 10 reviews)|
|private beach||in 72 reviews|
|pool area||in 55 reviews|
|staff were friendly||in 55 reviews|
|great hotel||in 49 reviews|
|bugs in room||in 48 reviews|
|new room||in 48 reviews|
|shuttle service from the airport||in 45 reviews|
|great location||in 41 reviews|
|excellent service||in 40 reviews|
|loved the location||in 34 reviews|
|ocean view||in 33 reviews|
|view of the parking lot||in 32 reviews|
|food was good||in 26 reviews|
|walking distance||in 19 reviews|
|comfortable bed||in 18 reviews|
|san juan||in 17 reviews|
|stores and restaurants||in 15 reviews|
|close to airport||in 13 reviews|
|quick taxi ride||in 9 reviews|
|clean the rooms||in 4 reviews|
|checked in the gentleman||in 3 reviews|
|breakfast was very good||in 2 reviews|
|half hour||in 2 reviews|
|clean room||in 1 review|
|friendly staff||in 1 review|
The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
NOT FOR ME
Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
The staff were amazing and very accommodating
The view was amazing, the hotel was very comfortable and easy to get around.
Will be back!
Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
3rd Stay at Caribe Hilton
I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Prices are very high, especially breakfast!
I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Travel a lot and seriously disappointed
This hotel is in a good location in San Juan, close to the airport, Old San Juan, and La Placita Sancturseas. Pretty beach area and overall appears to have nice banquet and resort amenities. From the website the location on the ocean looks appealing.
Unaware of the additional resort charge I encountered when checking in. All additional services extremely expensive and gougingly high for mediocre service. Got sick from the food twice, facilities were dirty, loud and ill kept. Additional cost for ocean view balcony was not even close to that was described online. Perhaps it was just the timing and this hotels abundance of touristas that can't grasp good service from udderly piss poor hospitality and lodging. I've been to San Juan many times and travel frequently for work. Was absolutely accosted at the price, the additional resort charge and the complete disarray I found the resort to be in. Will most likely never stay at a Hilton chain again due to this experience. Not to rant on this as I'm pretty low maintenance, have worked many years in hospitality and it takes little to appease me. This experience was grotesque and I will certainly be more diligent in future bookings. Encouraged in discounts and refunds offered by companies such as Expedia for poor customer services such as this. No more Hiltons for me and most likely the last visit to San Juan given the costs.
Great spot in the beach
The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Pool food was a bit oily.
Great restaurants and bars, awesome swiming pool a
It was in the right between the old and the new city.
Please write at least 15 words
Service was friendly. Rooms clean. Restaurants on site. Pool and hot tubs great. overall great!
Very nice tropical garden , the best impretion was from big hammocks , located in the garden near the beach. Yoga lesson was actual . The bed- exelent!
the location, the rooms (although the hotel is really big) and the pool
the service, is too slow. Also the beach was dirty
perfect tropic garden and animals
Instalaciones, limpieza, ubicación. Magnifico entorno junto a una playa privada. Preciosas piscinas y zonas de relax junto al mar. Cama king.
I enyojed all the resort...
No, everything was excellent...
The hotel had very nice views of the ocean and was very close to Old San Juan
the facilites were excellent as was the service.
more sport clothing stores
Our view of the pool and ocean were great. It really is a pretty hotel. I loved the beautiful grounds with pond and animals. The hammocks were relaxing. I would definitely stay here again. We were able to rent a car right at the hotel. It was easy to find and we had a good time staying there. They even kept our luggage until we left for our crusie and let us hang out at the pool.
Daily Resort Charge added to room rate & includes: Wi-Fi access; fitness center & tennis court access; exclusive beach access with chairs & umbrellas; piña colada tasting; daily recreational amenities, activities & tours; 20% off spa and other discounts; local/toll free calls. Iconic beachfront resort in San Juan featuring 3 oceanfront pools, exclusive beach, spa & several restaurants, including Caribar, home of the Piña Colada. Located at the gateway to Old San Juan’s historic district and a short drive from the airport, Caribe Hilton is situated on 17-acres of lush tropical landscaping with easy access to many of the destination's top attractions. Our 652 rooms & suites offer stunning views over the city, gardens or ocean among the Beach, Wave and Garden Wings. Celebrate the birthplace of the Piña Colada by sipping drinks at our swim-up bar. Recline in the hammock garden or sunbathe on the secluded beach. Work out at our Fitness Center with spectacular ocean views or enjoy a game of tennis on our courts. Relax in our luxurious spa, including a hair salon and mani/pedi facilities. A variety of daily resort activities are available for the entire family to enjoy, as well as a game room! Kids will love the fountain pool and outdoor playground, or for an ocean adventure, try snorkeling or snuba. Enjoy several dining options, from Italian fare at Rustica Ristorante to Bagua – a swim-up bar & grill. Take in the view at breakfast at Néctar del Caribe or enjoy local flavors at Lola’s Puerto Rican Cuisine and Mojito’s Caribbean Fusion. Coffee delights & quick bites await at Starbucks. Grab a sweet treat on the beach at the Ice Cream Bar or at Ice Cream Cookie & Co. Morton’s The Steakhouse offers a premier dining experience, and fresh tapas and a daily Happy Hour can be found at Caribar. Everything you need is at the resort, from clothes and gift shops to car rental service. For business, we offer over 65,000 sq. ft. of flexible indoor/outdoor meeting space.
based on 165 reviews
Value for money
Policies vary by room type and provider.
All reservations at Caribe Hilton – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Caribe Hilton is located at 1 San Geronimo Street in San Juan Antiguo, 2.4 km from the center of San Juan. Condado Beach is the closest landmark to Caribe Hilton.
Check-in time is 16:00 and check-out time is 12:00 at Caribe Hilton.
Yes, Caribe Hilton offers free Wi-Fi.
No, Caribe Hilton does not offer free parking.
No, Caribe Hilton does not offer free airport shuttle service.
Caribe Hilton is 1.4 km from San Juan Isla Grande. Caribe Hilton is 9.1 km from San Juan Luis Munoz Marin Intl.
No, pets are not allowed at Caribe Hilton.
Yes, Caribe Hilton has a pool onsite.