Traveler reviews
Overall rating
8.0
Excellent
Based on 495 reviews
Boarding
8.3
Comfort
7.8
Crew
8.7
Entertainment
7.7
Food
7.5
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Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
ANA information
| IATA Code | NH |
|---|---|
| Routes | 285 |
| Top route | Tokyo Haneda to Fukuoka |
| Airports served | 88 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 24 reviews)
"Overall had a great experience."
(in 15 reviews)
"Friendly staff and decent size"
(in 196 reviews)
Cons
"A bit rude flight attendant."
(in 141 reviews)
"The movie selection is somewhat weak"
(in 27 reviews)
"No available slippers for economy class."
(in 41 reviews)
Recent reviews
Traveler rating
106
19
12
15
1
Find reviews that mention:
crew was great
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2.0
Same food options being served during connecting flights from Singapore-Japan & Japan- Singapore after one week despite different travelling hours . Rather disappointing.
Reviewed Sep 2023review from
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10.0
Thanks ANA team, overall I had a good experience flying with ANA. Just one comment, the same food option was served on the flights connecting Singapore -Japan & Japan- Singapore after a week. This drawn disappointment to our expectations to the food and ended up eating the same food one week later on the return trip even though it was a different timing. I believe this could be better managed. Thank you.
Reviewed Sep 2023review from
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10.0
Need to have more good movies from the world,
Reviewed Sep 2023review from
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10.0
Not much world movies especially other Asian countries movies (only Japanese movies)
Reviewed Sep 2023review from
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10.0
The airline sent a a very nice flight attendant to pick us up at the Chicago airport and walked us to the gate because the earlier flight was delayed. Then we didn't miss the flight. The customer service was amazing and outstanding! We appreciate the staff members so much!
Reviewed Jul 2023review from
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10.0
Our flight that was before this one was delayed, and I appreciate that this airline sent a very nice flight attendant to pick us up at the Chicago airport and walked us to the gate. They waited for us, so we didn't miss the flight. That was amazing and outstanding customer service! We appreciate you so much!!
Reviewed Jul 2023review from
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4.0
ANA’s food has really slipped. The offerings are unappetizing limp concoctions. Very little choice in drinks or large snack. The main meal consisted of either a very smelly fish flakes over rice or pancakes and almost nobody ordered the fish flakes; FAs tried to talk everyone into taking the fish. Plan better or offer more universally appealing options.
Reviewed Jun 2023review from
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4.0
Online check-in wasn't available. Boarding was smooth. Entertainment control panel froze during flight and wifi was never available for purchase. The food was very mediocre and the plane was filthy even in the business class seat with lots of different people's hair on the floor and generally visibly dirty in the nooks around the seat! Business class seats are also tiny. United Business class is very low quality compared to ANA or Emirates Business which are far better.
Reviewed Jun 2023review from
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10.0
Hard to get comfortable in a small chair for 10hrs. But flight was great !
Reviewed Jun 2023review from
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6.0
Food
Reviewed Mar 2023review from
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10.0
I'm reall satisfied with ANA.
Reviewed May 2022review from
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10.0
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Reviewed Mar 2022review from
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10.0
Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Reviewed Mar 2022review from
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7.9
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Reviewed Sep 2021review from
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5.9
Food was not good at all
Reviewed Aug 2021review from
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5.9
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Reviewed Aug 2021review from
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3.9
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Reviewed Aug 2021review from
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7.9
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Reviewed Jul 2021review from
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10.0
Pros: The crew was awesome. They went above and beyond.
Reviewed Apr 2021review from
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10.0
Pros: Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service.
Reviewed Apr 2021review from
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10.0
Pros: the Crew as always on ANA flights is amazing
Reviewed Mar 2021review from
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10.0
Cons: Great flight, great flight staff.
Reviewed Feb 2021review from
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10.0
Cons: The crew of ANA was incredible. I think it is my best flying experience to Asia
Reviewed Feb 2021review from
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10.0
Pros: Awesome crew
Cons: Old seatingReviewed Dec 2021review from
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7.5
Pros: The simplicity.
Cons: A closer gate. Some inflight food.Reviewed Aug 2020review from
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5.6
Pros: Crew service is good!
Cons: The seat is really cramp and tight!!Reviewed Apr 2020review from
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8.0
Pros: Crew service is excellent!
Cons: The seat is really cramp and tight!Reviewed Apr 2020review from
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10.0
Pros: Yes, it was great.
Reviewed Mar 2020review from
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10.0
Pros: The crew took care of us during a strange virus affected flight.
Reviewed Mar 2020review from
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10.0
Pros: crewe were excellent
Cons: nothing !Reviewed Mar 2020review from
ANA FAQs
Where does ANA fly to?
ANA offers direct flights to 84 cities in 22 different countries. Fukuoka, Tokyo, and Sapporo are the most popular cities covered by ANA.
What is ANA’s primary hub?
ANA concentrates most of its flight operations in Tokyo.
How does KAYAK find such low prices on ANA flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including ANA.
Flight status
ANA route map
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Okinawa Naha Airport (OKA)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Osaka Kansai Intl Airport (KIX)
- Hiroshima Airport (HIJ)
- Kagoshima Airport (KOJ)
- Takamatsu Airport (TAK)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Shanghai Pu Dong Airport (PVG)
- Okayama Airport (OKJ)
- Kochi Airport (KCZ)
ANA contact information
- NH IATA Code
- +972 (0) 9-9669339 Call
- ANA.co.jp Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.