
Find cheap flights on Air India
Air India information
IATA Code | AI |
---|---|
Routes | 284 |
Top route | Mumbai Chhatrapati Shivaji Intl to New Delhi Indira Gandhi Intl |
Airports served | 82 |
Top airport | New Delhi Indira Gandhi Intl |
Air India traveller reviews
Pros
Cons
Recent reviews
Traveler rating
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2.0
The Flight was delayed. They didn't notify. I was stranded, and was roaming here and there with my hand luggage at the Delhi Airport. After 2 long hours, someone finally found to escort me out of the airport to the hotel. Even at the hotel, we had issues with food bill payments. The hotel AC didn't work. The hotel bathroom was leaking of water. The hotel fridge didn't work. In the airlines, the entertainment system didn't work. Everything was self-service. The flight was old and shaky. This is the most horrible experience in any airline whatsoever. Despite being a patriotic Indian, I have blacklisted Air India from my future travels.
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10.0
Contrary to popular belief, Air India is no longer the armpit of the aviation transport industry. It’s a world class change from the TATA’s to privatize & rejuvenate the previously government run airline.
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2.0
Cons: Seats were horrible, Tv was broken,
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4.0
Pros: with 23 years old aircraft, I expected the seats are not comfortable. Same with the entertainment screen, it did not work for almost half the flight and after that, it started working like 1990s PC. The meal okay compared to other flights. From Ahmedabad to Delhi, there was no meal.
Cons: The attitude of check-in staff. The Check-in lady was rude to talk, felt like she does not want to help me, answered my question after repeating it 3 times. Also, at the boarding gate, same staff.review from -
10.0
Pros: Food and crew was excellent.
Cons: Entertainment need to be improved with touch screen equipment.review from -
10.0
Pros: Crew was very good and food was excellent.
Cons: Entertainment need to be improved with quality equipment.review from -
6.0
Pros: The itinerary and the fact that the flight was uneventful was the only good part.
Cons: The gentry itselfreview from -
6.0
Pros: This is a state run airline. The only thing that was good was the itinerary.
Cons: The gentry always sucksreview from -
4.0
Pros: Most important job of moving people during pandemic is no easy and AI is doing it on timely manner.
Cons: Aircraft maintenancereview from -
2.0
Cons: can't help
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2.0
Cons: garage service
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2.0
Pros: Nothing
Cons: old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call.review from -
2.0
Pros: Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on
Cons: Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive.review from -
2.0
Cons: Worst ever customer service
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2.0
Cons: Worst customer service
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6.0
Cons: Security check-in, Food and providing entertainment.
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2.0
Pros: Nothing
Cons: Everything Sets, lights, bathroom, food, service, Lots of maintenance issuesreview from -
2.0
Pros: Nothing was “great”. Food was reasonably good. The staff was courteous enough.
Cons: Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!review from -
4.0
Pros: Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright.
Cons: No wifi, no entertainment, bad seats.review from -
6.0
Pros: Food was good
Cons: Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travelreview from -
6.0
Pros: Food was good
Cons: No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectationsreview from -
8.0
Pros: Crew was excellent serving food and beverages when needed. Answering and helping with toiletry needs too
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8.0
Pros: Crew was answering and helpful.
Cons: Entertainment if not available should be able to switch the power offreview from -
6.0
Cons: Clean bathroom
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2.0
Pros: Nothing
Cons: Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic servicereview from -
8.0
Pros: The seat was spacious.
Cons: They could have provided a pillow. The entertainment choices was very poor.review from -
6.0
Pros: They were ok.
Cons: I think so.review from -
2.0
Pros: Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report.
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6.0
Cons: Crew was not helpful
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8.0
Cons: Crew sounds mean and lies often Why do they have to lie???
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Flight status
Air India route map
Top airports served by Air India
- New Delhi Indira Gandhi Intl Airport (DEL)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Chennai Airport (MAA)
- Bengaluru Intl Airport (BLR)
- Kolkata Netaji S. Chandra Airport (CCU)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- Dubai Intl Airport (DXB)
- Kochi Airport (COK)
- Ahmedabad Airport (AMD)
- Guwahati Borjhar Airport (GAU)
- Pune Lohegaon Airport (PNQ)
- Vasco da Gama Goa Intl Airport (GOI)
- Vishakhapatnam Airport (VTZ)
- London Heathrow Airport (LHR)
- Vadodara Airport (BDQ)
Air India contact information
- AI IATA Code
- +91 22 27067001 Call
- airindia.in Visit