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FAQs about flying with Air New Zealand

  • What is Air New Zealand's carry-on size allowance?

    On board Air New Zealand flights, cabin baggage should not exceed 118cm. If your hand luggage is bigger, the Air New Zealand assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Air New Zealand fly to?

    Air New Zealand offers direct flights to 49 cities in 18 different countries. Auckland, Wellington, and Christchurch are the most popular cities covered by Air New Zealand.

  • What is Air New Zealand’s primary hub?

    Air New Zealand concentrates most of its flight operations in Auckland.

  • How does KAYAK find such low prices on Air New Zealand flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air New Zealand.

  • What’s the cheapest route that Air New Zealand flies?

    In the last 72 hours, the cheapest route flown by Air New Zealand found on KAYAK was from Christchurch to Wellington, with a price of ₪318 for a round-trip.

  • What are the most popular airports for Air New Zealand flights to depart from?

  • Is Air New Zealand part of an airline alliance?

    Yes, Air New Zealand is part of the Star Alliance airline alliance.

  • How many destinations does Air New Zealand fly to?

    In total, Air New Zealand flies to 49 destinations.

See more FAQs

Air New Zealand customer reviews

8.1
Very goodBased on 592 verified guest reviews
8.1Comfort
8.4Boarding
7.6Food
7.8Entertainment
8.7Crew

Traveler rating:
Sort by:
V
10.0 Wonderful
LAX-LHR
Pros:Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had.
V
8.0 Very good
YVR-AKL
Pros:Crew and entertainment good
Cons:More leg room
V
10.0 Wonderful
AKL-SFO
Pros:Excellent overall service as usual from start to finish
V
10.0 Wonderful
AKL-HNL
Pros:Comfortable seats and good service
V
10.0 Wonderful
ZQN-AKL
Pros:Great service
V
9.6 Wonderful
SYD-AKL
Pros:Comfortable lots of entertainment options clean flight attendants were kind
Cons:no vegetarian options in the main meals
T
8.3 Very good
DUD-WLG
Pros:Clean modern plane, on-time, nice Regional lounge
V
8.0 Very good
AKL-PER
Pros:Best airline meal I have ever had in. 50 years of flying.
Cons:The seating configuration in business class
V
3.6 Poor
LHR-LAX
Pros:Food was good
Cons:Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again.
V
7.3 Good
AKL-LAX
Pros:Crew was very helpful and friendly
Cons:Food was poor

Air New Zealand flight status

Sat 6/15

Air New Zealand route map - Which destinations does Air New Zealand fly to?

Find out which destinations you can fly to direct with Air New Zealand by entering your departure airport. If you want to know if Air New Zealand flies a certain route, enter both the departure and destination airport before hitting search.
Sat 6/15

All Air New Zealand flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
5270Auckland (AKL)Kerikeri (KKE)0h 50m
5019Auckland (AKL)Napier (NPE)1h 5m
5222Auckland (AKL)Whangarei (WRE)0h 40m
5720Blenheim (BHE)Wellington (WLG)0h 30m
5759Christchurch (CHC)Dunedin (DUD)1h 5m
5622Christchurch (CHC)Hamilton (HLZ)1h 45m
5719Christchurch (CHC)Invercargill (IVC)1h 25m
5774Christchurch (CHC)Napier (NPE)1h 35m
5764Christchurch (CHC)New Plymouth (NPL)1h 30m
5842Christchurch (CHC)Nelson (NSN)0h 55m
5178Christchurch (CHC)Palmerston North (PMR)1h 20m
5788Christchurch (CHC)Rotorua (ROT)1h 45m
5806Christchurch (CHC)Tauranga (TRG)1h 55m
5742Dunedin (DUD)Christchurch (CHC)1h 5m
5289Gisborne (GIS)Wellington (WLG)1h 15m
5623Hamilton (HLZ)Christchurch (CHC)1h 50m
5819Hamilton (HLZ)Wellington (WLG)1h 15m
5714Invercargill (IVC)Christchurch (CHC)1h 20m
5777Napier (NPE)Christchurch (CHC)1h 40m
5895Napier (NPE)Wellington (WLG)1h 0m
5763New Plymouth (NPL)Christchurch (CHC)1h 30m
5793New Plymouth (NPL)Wellington (WLG)0h 55m
5120Palmerston North (PMR)Auckland (AKL)1h 15m
5785Rotorua (ROT)Christchurch (CHC)1h 55m
5239Rotorua (ROT)Wellington (WLG)1h 15m
5803Tauranga (TRG)Christchurch (CHC)2h 0m
5257Tauranga (TRG)Wellington (WLG)1h 20m
5347Wellington (WLG)Christchurch (CHC)1h 5m
681Wellington (WLG)Dunedin (DUD)1h 20m
5282Wellington (WLG)Gisborne (GIS)1h 15m
5820Wellington (WLG)Hamilton (HLZ)1h 15m
5886Wellington (WLG)Napier (NPE)1h 0m
5796Wellington (WLG)New Plymouth (NPL)1h 0m
5321Wellington (WLG)Nelson (NSN)0h 45m
5230Wellington (WLG)Rotorua (ROT)1h 15m
5258Wellington (WLG)Tauranga (TRG)1h 15m
686Dunedin (DUD)Wellington (WLG)1h 15m
5177Palmerston North (PMR)Christchurch (CHC)1h 20m
5731Wellington (WLG)Blenheim (BHE)0h 30m
5225Whangarei (WRE)Auckland (AKL)0h 40m
563Auckland (AKL)Christchurch (CHC)1h 25m
5208Blenheim (BHE)Auckland (AKL)1h 30m
338Christchurch (CHC)Wellington (WLG)1h 0m
5160Gisborne (GIS)Auckland (AKL)1h 5m
5064Nelson (NSN)Auckland (AKL)1h 30m
5654Queenstown (ZQN)Christchurch (CHC)1h 10m
5205Auckland (AKL)Blenheim (BHE)1h 30m
5105Auckland (AKL)Palmerston North (PMR)1h 15m
5095Auckland (AKL)Taupo (TUO)0h 50m
691Auckland (AKL)Wellington (WLG)1h 10m
5322Nelson (NSN)Wellington (WLG)0h 40m
5849Nelson (NSN)Christchurch (CHC)0h 55m
253Wellington (WLG)Melbourne (MEL)4h 5m
699Auckland (AKL)Invercargill (IVC)2h 5m
5830Christchurch (CHC)Hokitika (HKK)0h 45m
5837Hokitika (HKK)Christchurch (CHC)0h 40m
696Invercargill (IVC)Auckland (AKL)2h 0m
5030New Plymouth (NPL)Auckland (AKL)0h 55m
5092Taupo (TUO)Auckland (AKL)0h 55m
402Wellington (WLG)Auckland (AKL)1h 5m
8Auckland (AKL)San Francisco (SFO)12h 5m
7San Francisco (SFO)Auckland (AKL)13h 0m
6Auckland (AKL)Los Angeles (LAX)12h 5m
5Los Angeles (LAX)Auckland (AKL)13h 0m
5081Auckland (AKL)Nelson (NSN)1h 30m
542Christchurch (CHC)Auckland (AKL)1h 25m
607Wellington (WLG)Queenstown (ZQN)1h 25m
625Auckland (AKL)Queenstown (ZQN)1h 55m
5171Auckland (AKL)Gisborne (GIS)1h 5m
5277Kerikeri (KKE)Auckland (AKL)0h 45m
5192Timaru (TIU)Wellington (WLG)1h 15m
5020Napier (NPE)Auckland (AKL)1h 10m
284Auckland (AKL)Singapore (SIN)10h 45m
283Singapore (SIN)Auckland (AKL)9h 35m
608Queenstown (ZQN)Wellington (WLG)1h 20m
5049Auckland (AKL)New Plymouth (NPL)0h 50m
5653Christchurch (CHC)Queenstown (ZQN)1h 15m
2Auckland (AKL)New York (JFK)16h 15m
5155Auckland (AKL)Rotorua (ROT)0h 45m
5141Auckland (AKL)Tauranga (TRG)0h 40m
1New York (JFK)Auckland (AKL)17h 35m
5140Tauranga (TRG)Auckland (AKL)0h 40m
5199Wellington (WLG)Timaru (TIU)1h 20m
678Dunedin (DUD)Auckland (AKL)1h 50m
675Auckland (AKL)Dunedin (DUD)1h 55m
5156Rotorua (ROT)Auckland (AKL)0h 45m
24Auckland (AKL)Vancouver (YVR)13h 0m
23Vancouver (YVR)Auckland (AKL)13h 50m
5876Invercargill (IVC)Wellington (WLG)2h 0m
5873Wellington (WLG)Invercargill (IVC)2h 10m
248Sydney (SYD)Wellington (WLG)3h 15m
247Wellington (WLG)Sydney (SYD)3h 45m
638Queenstown (ZQN)Auckland (AKL)1h 50m
148Brisbane (BNE)Auckland (AKL)3h 15m
201Christchurch (CHC)Brisbane (BNE)4h 5m
254Melbourne (MEL)Wellington (WLG)3h 35m
232Sydney (SYD)Queenstown (ZQN)3h 0m
147Auckland (AKL)Brisbane (BNE)3h 55m
200Brisbane (BNE)Christchurch (CHC)3h 30m
221Christchurch (CHC)Sydney (SYD)3h 40m
28Auckland (AKL)Houston (IAH)13h 45m
29Houston (IAH)Auckland (AKL)14h 35m
64Auckland (AKL)Denpasar (DPS)9h 20m
65Denpasar (DPS)Auckland (AKL)7h 40m
272Brisbane (BNE)Wellington (WLG)3h 30m
271Wellington (WLG)Brisbane (BNE)4h 10m
121Auckland (AKL)Melbourne (MEL)4h 20m
124Melbourne (MEL)Auckland (AKL)3h 40m
211Christchurch (CHC)Melbourne (MEL)4h 0m
107Auckland (AKL)Sydney (SYD)3h 45m
187Auckland (AKL)Coolangatta (OOL)3h 45m
188Coolangatta (OOL)Auckland (AKL)3h 5m
220Sydney (SYD)Christchurch (CHC)3h 5m
231Queenstown (ZQN)Sydney (SYD)3h 20m
99Auckland (AKL)Tokyo (NRT)11h 0m
90Tokyo (NRT)Auckland (AKL)10h 30m
108Sydney (SYD)Auckland (AKL)3h 15m
264Melbourne (MEL)Queenstown (ZQN)3h 15m
265Queenstown (ZQN)Melbourne (MEL)3h 40m
192Adelaide (ADL)Auckland (AKL)4h 20m
191Auckland (AKL)Adelaide (ADL)5h 0m
993Apia (APW)Auckland (AKL)4h 15m
945Rarotonga (RAR)Auckland (AKL)4h 35m
958Auckland (AKL)Nadi (NAN)3h 15m
289Auckland (AKL)Shanghai (PVG)12h 15m
212Melbourne (MEL)Christchurch (CHC)3h 25m
959Nadi (NAN)Auckland (AKL)3h 15m
946Auckland (AKL)Rarotonga (RAR)3h 55m
974Auckland (AKL)Nuku‘alofa (TBU)2h 55m
977Nuku‘alofa (TBU)Auckland (AKL)3h 5m
81Auckland (AKL)Hong Kong (HKG)11h 35m
77Auckland (AKL)Taipei City (TPE)11h 25m
80Hong Kong (HKG)Auckland (AKL)10h 40m
288Shanghai (PVG)Auckland (AKL)11h 30m
78Taipei City (TPE)Auckland (AKL)10h 50m
990Auckland (AKL)Apia (APW)3h 55m
More flight routes

Air New Zealand contact information

Air New Zealand information

IATA CodeNZ
Routes156
Top routeWellington to Auckland
Airports served49
Top airportAuckland Intl

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