Traveler reviews
Overall rating
8.0
Excellent
Based on 1,147 reviews
Boarding
8.1
Comfort
7.8
Crew
8.7
Entertainment
8.2
Food
7.7
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Round-trip
Economy
Air New Zealand information
| IATA Code | NZ |
|---|---|
| Routes | 168 |
| Top route | Auckland Intl to Wellington |
| Airports served | 50 |
| Top airport | Auckland Intl |
Air New Zealand traveller reviews
Pros
"Best flights we’ve ever taken !"
(in 5 reviews)
"Great crew and counter staffing."
(in 174 reviews)
"Best service and great seat room"
(in 25 reviews)
Cons
"Flight attendants were occasionally impolite."
(in 146 reviews)
"Sat in business class pods."
(in 10 reviews)
"The seats are comfortable."
(in 80 reviews)
Recent reviews
Traveler rating
739
213
106
65
6
Find reviews that mention:
flight attendants
short flight
nice flight
crew was great
food was good
seats were comfortable
entertainment system
premium economy
airline everything
great service
business class
best flight
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8.0
Pros: The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight) They did there jobs well.
Cons: The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh.review from
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9.0
Pros: Fine flight - only 30 min
Cons: Nothingreview from
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9.0
Pros: Regional flight so only one cabin attendant. Pleasant and attentive.
Cons: Wider seats but tha'ts the nature of smaller aircraftreview from
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2.0
Pros: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
Cons: A refunded plane ticket or voucher would have been better.review from
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10.0
Pros: Crew all did a good job
Cons: Nothing - it was good!review from
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10.0
Cons: Baggage allowance is lower than most other airlines
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10.0
Pros: The crew was excellent and we appreciated the ability to change seats after takeoff.
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8.6
Pros: the cushion to sleep on
Cons: the blanketreview from
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7.6
Pros: The crew were lovely - friendly and polite!
Cons: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.review from
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9.0
Pros: Turboprop, smaller plane, boarding stairs - always fun.
review from
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9.6
Pros: Comfortable seats.
review from
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6.0
Pros: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th
Cons: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 threview from
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9.2
Cons: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
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10.0
Pros: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
Cons: Nothing.review from
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6.0
Cons: Repeatedly delayed, almost missed my next flight
review from
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9.0
Pros: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.
Cons: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.review from
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10.0
Pros: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
Cons: Could not fault anythingreview from
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8.3
Cons: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
review from
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5.6
Pros: Crew was nice.
Cons: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.review from
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8.0
Pros: You get what you pay for. Can't complain.
review from
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9.3
Pros: On time. Like the 787.
Cons: The vegetarian evening meal.review from
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10.0
Pros: great seats + wifi. Was treated like a human being.
review from
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6.6
Pros: Seat was too narrow
Cons: See abovereview from
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9.3
Pros: The employees of Air New Zealand always make our trips excellent.
Cons: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.review from
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6.8
Cons: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!
review from
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8.4
Pros: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
review from
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9.6
Cons: The food tasted good and was fresh, however, the presentation was a bit stodgy.
review from
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0.0
Pros: We did not fly on this flight.
Cons: We did not fly on this flight.review from
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9.3
Pros: The crew were very friendly and responsive to all requests.
review from
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9.6
Pros: The crew is consistently wonderful!
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Flight status
Air New Zealand route map
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Nelson Airport (NSN)
- Tauranga Airport (TRG)
- Napier Hawkes Bay Airport (NPE)
- Queenstown Intl Airport (ZQN)
- Dunedin Airport (DUD)
- Palmerston North Airport (PMR)
- New Plymouth Airport (NPL)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Invercargill Airport (IVC)
- Rotorua Airport (ROT)
- Gisborne Airport (GIS)
Air New Zealand contact information
- NZ IATA Code
- +64 800 747 777 Call
- airnewzealand.com Visit
Air New Zealand Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air New Zealand will continually update its policies accordingly. Please contact Air New Zealand directly for the latest information about cancellation fees. You can find the most up-to-date information on Air New Zealand policies here: Air New Zealand Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.