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The flight attendant marie asked me to get my own water in the back if I wanted it. Overall Avianca is the worst plane I’ve ever flown with. I always fly business and this was my first time using them and it will be my last. Everything from the food, to the staff are horrible

On my flight from gye to Bogotá I was the only passenger in business class with the exception of a pilot who was also a passenger. When I boarded the plane, he was sitting in my seat and the flight attendant (Juan pinzon) came over to me and was extremely rude asking me to see my boarding card and to remove my finger from the seat number because he assumed I was sitting in economy and was trying to push my way to business class. When I brought it to his attention about how rude he was, he didn’t even apologize. On my flight from bogota to nyc, the flight attendant (marie) was also rude. I asked her for water and she told me to go to the back of the Plane and Get it myself if I wanted it. Avianca is overall the worst airline I have ever flown with. The boxed food is disgusting l, the chairs barely recline, and the staff is unbelievably rude

Good budget airline. I was worried about the weight limit of my carryon bags as I know some airlines are very picky about it, but I just walked onto the plane with no issues. Boarding was smooth. I was pleasantly surprised that they served entire meals for everybody - they were okay, but there was variety (soggy sandwich, plantain chips, a cappuccino muffin, and a bottle of water). Unfortunately, the seats were very uncomfortable (none of them could recline or extend the headrest, and the seat was hard), which wasn’t so great for my red eye flight.

Horrible experience at ticketing. Too few clerks.

Muy lamentable la demora Medellin Bogotá una hora de atraso Bogotá Medellin una hora y media de atraso Problemas operacionales y cambio de avión en ambas Decepcionante

They sold my ticket made me by my own ticket twice I am getting legal advice about what they did

Serve water and reduce temperature in cabin.

I am user of weel chair...crew don't matter...parecemos ganado. ..cliente service very poor

Was charged $80 for checking my carry on which was supposed to be delivered to my connecting flight. As I walked by the carousal there was my carry on… Carried it on my flight from Cartagena to JFK NYC. I should not be charged the $80 carry on fee as if I didn’t get my carry on then it would be stuck in Columbia.

My entertainment didn’t work through my flight, the crew member did the best they can but did not work.

Seats were terrible

I had to pay another time my luggage, because I didn’t receive email but I showed them my discount from my credit card by taca

Didn’t like most of it - I was put in the emergency exit and asked to be removed from it and they didn’t accommodate me - no did they tell me what my obligations were - it was very uncomfortable because I couldn’t recline You can’t buy anything and they only offer water and coffee and a sandwich of their choice

Kiwi.com took our money and then encouraged us to cancel our flight to San Jose saying they would assist us with a refund. They never assisted us. So we lost the flight and $1200. DO NOT BOOK ANYTHING THROUGH kiwi.com

1 hour delay