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Plane was extremely cold all throughout the flight and no blankets we're provided unlike my flight from Chicago to Brussels. Boarding was a disaster! All the passengers were crammed in a very tight space and made to wait for about an hour before boarding the plane which also took a while to taxi before we could board. Not sure why they checked every one's boarding pass so early only for us to be jam packed like sardines(very few chairs) and wait for all of two hours before getting on the plane. COVID is still around so to be in such as tight space with so many people was not because the best majority were not wearing masks so social distancing was impossible. Plane entertainment was old and not many options available. The crew did a decent job but the food could have been better. I enjoyed the waffle we got before landing though.

Great service and adequate food on inter continental flight, but inter-Europe flights they charge for EVERYTHING including water!!

Where is my luggage???

Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.

Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.

Nice staff. My entertainment screen did not work well. My checked luggage is lost. I’ll be so happy one my luggage is found and returned home.

7 hour delay poorly handled by airline

Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional

Seat 5A could not lie flat!

There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.

Pros: Absolutely nothing. Everything was piss poor.

Cons: Everything. First I wish my flight wasn’t canceled a d then received notice on the same day

Pros: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)

Cons: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !

Pros: service in general

Cons: no covid separation at seats

Pros: Crew was very nice. Chocolates were very nice.

Cons: Come on guys for the price of the ticked you could have served us something more than a sandwich.

Pros: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.

Cons: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.