3.2 Mediocre2020 Jan 07
Pros: This is the third time I used Budget / Avis. Avis scammed me twice in a row so I went with Budget this time. Turns out they have the same policies and employees so bait and swap!!!!Cons: If they didn’t keep downgrading me AND CHARGING MORE for a DOWNGRADE! They say they are sold out. No other options for a comparable rate/car and try to upsell luxury cars at $600 a day!
2.0 Mediocre2019 Oct 28
Pros: NothingCons: They rip you off
5.2 Okay2019 Sep 29
Cons: 45 minute wait at the airport to see the agent! Then they did not have the type of car that was ordered
6.4 Good2019 Sep 11
Pros: Staff at pick up were slow, assigned me the wrong car and made it seem like my reservation was a complete hassleCons: Staff could be welcoming and can confirm your reserved car is in fact there on site
9.2 Excellent2017 Oct 29
Pros: Although the first car received did not have a GPS, as requested, we were given an upgrade to compensate for the lost time switching cars.Cons: Return location was difficult to find with a GPS.........it would have been a nightmare without a GPS!
4.8 Okay2017 Oct 15
Felt robbedPros: The car was good. The customer support lady was great and she gave us a refund on the mistakes they made with us.Cons: The desk clerk, we was not clear and was no willing to explain why we did not get what we reserved. They did not accept debit card because it is Electron. They wanted 2 credit cards to complete the contract. They didn't accept the Allianz car insurance and we had to pay extra for their own insurance. They gave us a smaller category and kept the same rate. The Said their fuel was cheaper and it wasn't. Will go with a different company next time.
2.0 Mediocre2017 Jul 09
Unorganized and unsafePros: NothingCons: Took almost 2 hours to get the car only to find it had a flat tire. Took another half hour to swap for another car, but also had a leaky tire that we didn't find out about until we left. Had to keep putting air in it. Took over an hour to drop off the car at the end of the trip because the paperwork was a mess. Will complain to budget.
10.0 Excellent2017 Jun 24
Brand new carPros: Everything was perfect Everybody was very politeCons: N/a
5.2 Okay2017 Jun 15
Do Not Use Budget Rental in Rome!Pros: The vehicle was clean, comfortable and large enough for our bags +5 people.Cons: The individual I meet when picking up my car from the Budget Rental Car in Rome was dishonest, deceitful, and offensive.When I arrived it was as if I hadn't booked my vehicle already online and was told my car I already booked wasn't available, the price would be $800+ more and that I was required to upgrade my insurance. After 2.5 hours of being lied to, waiting, and 6x different quotes I was finally presented with the closest car to my booking and price I had already confirmed online.
7.6 Good2017 Mar 28
Good experience, although there was a little confuPros: Drop off was extremely efficient and I got a good price on the carCons: They tried to upsell me, then they sent me to the wrong car and I had to switch cars. They also charged me about 50 euros to refill the half tank of gas, which seems a little high to me. But overall a good experience.