6.4 Good2018 May 22
Good value.Very difficult to find this rental office--it was in a different building than all the others and instead of Ace was called Goldcar! They also put a huge deposit on my card, which better come off.
4.4 Okay2018 May 18
Pick up was extremely slow at the counter. I requested the $11 per day insurance rate offered in my initial package and was told it was not available, doubling the charge for insurance. Car pick up was poorly executed. GPS was given to me in incorrect language and was not charged. Request for review of any nicks prior to leaving was declined because I had "full insurance" Check in was very smooth upon return. I would like to request the insurance be billed at $11.00 per day and a refund for the balance.
2.0 Mediocre2018 Mar 02
Unable to rent the car as they insisted on adding heavy additional insurance charges. Not likely to ever use them again.
2.0 Mediocre2017 Aug 14
Terrible worst rental experience everThe airport office didn't have my reservation They were rude and unhelpful They tried to charge me twice the amount quoted for a different car and then told me I had to wait for it for 3 additional hours in a non air condition garage with temperatures at 95 degrees plus. I had to pay 70 Eur to go to Rome by taxi and rented a car in Rome. Shame on this company it was disgraceful
2.0 Mediocre2017 Jul 06
They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.
4.4 Okay2017 Jul 05
My reservation was not held for me so I needed to pay for a much larger and more expensive vehicle that I didn't need. Also, when I figured out that I needed to extend my rental reservation for another day, I had to make nearly 30 phone calls over 3 days just to get someone to pick up their phone and talk to me. Once the call was finally answered I was not helped at all and ended up paying a large late fee. I am unlikely to use Goldcar or Kayak again.
2.0 Mediocre2017 Jun 14
POOR PICK UP, DOES NOT LIVE UP TO THE SERVICE IT OFFERSWe reserved a car for 5 adults and 3 pieces of luggage. We ended up with a car that held 1 piece of luggage in the trunk,the rest had to go on the back seats,so that meant no one could sit in back. Also nightmare to find at airport,we where quoted one price of $426. for 20 days, we informed Ace that we would only need the car for 19 days,we ended up paying $493.99 somethings wrong with this picture. Giuliano
2.0 Mediocre2017 Apr 28
Wouldn't Rent to UsRudely turned us away because my hustand only has a U.S. license, not an inernational driving permit.Everything.
2.0 Mediocre2017 Apr 21
Is not at the airport
2.0 Mediocre2017 Apr 21
NEVER AGAINI didn't t like the experience at all. I have been scammed by this company, and like me at least another 10 Americans that used kayak for the reservation. We where forced to buy extra insurance coverage for the car with the excuse of missing international driving license, and if you don't buyed it no car. On $ 120 dollars reservation, I had to pay almost another 200 euros for the car. On Easter holidays all the others companies where booked up and you bob t have other choice that accept the extras double cost of my rental car. I was flying stand by and the day I returned the car I was uneble to leave Italy for the fly conditions, so I had to book a new car for 1 extra day and I did with Sicily di Car and i wasn't t charged extra money for insurance or deposit on the full thank return. ALSO THERE ISN T A LAW IN ITALY FOR THE INTERNATIONAL DRIVING LICENCSE , they give me the car without any problem or extra charge. So I'm here now to ask you to solve this problem between you PRICE LINE AND ACE RENTAL CAR . Is my intention to report you this FRAUDOLENT car rental company, and I will also dispute the charge on my credit card. I am here for future explanations and waiting from you for news. Sincerely Luigi ghidetti