The crew, the flight boarding perfect. It was a nn EL AL plane, but it was OK but inside it was a zoo.
Pros: "The crew was ok"
Cons: "The flight was delayed for almost 3 hours while we were already sitting in the airplane"
Pros: "Elal is simply horrid. Worse than low cost companies and very expensive. The only thing I like is getter get off the plane and knowing I will do anything to fly with another company next time"
Cons: "Lousy experience all round. Too pissed off to provide detail"
Cons: "There was a delay of 5 hours that haven’t been announced before I left my home and stayed at the terminal between 23:00 to 05:00 - no compensation or anything"
Pros: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Cons: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Pros: "On time"
Cons: "No food included. Tv for the plane not individual. Families were separated in seating"
Pros: "blankets were nice, food was ok."
Cons: "The security was over the top, but I know it´s the airport´s policy"
Pros: "The crew and organization were good overall."
Cons: "Too many kids shouting, people walking on the isles like its a public street.. Poor entertainment, old plane."
Pros: "Difficult to access the entertainment or perhaps it was broken."
Cons: "Not so clean"
Pros: "The crew were fabulous."
Cons: "I saw a movie on my tablet, why no individual screens? Immigration took almost an hour. Rome airport sucks and is ugly, so is the train station there."
the customs line was total chaos. staff were exceptionally rude. was almost late for flight because I was directed to two different lines. once I finally got on the plane it was great. Great choice of movies and games. Staff was nice. the food could be better but I'm happy I was fed. exiting was easy.
Terrible. Flight was cancelled with less than 10 hours notice. They added an extra flight to the itinerary and separated our weats which I specifically had already paid to have together.
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Never went to Rome's airport and it was beautiful!!
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Pros: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Cons: "- on board WiFi -"
Pros: "Fast and smoothy check in"
Cons: "After arrival to budapest not platformy ready and waiting over 10minutes"
Cons: "Gate announcement was only a few minutes before cut off!!"
Cons: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "The crew was very friendly and helpful."
Cons: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pros: "Fast and easy on time flight from PMO to FCO"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "Nothing"
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Pros: "Nothing at all"
Cons: "They have a sketchy system to rip people off. Unbelievable!"
Pros: "Nothing"
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Cons: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Cons: "Went well took a long time to get luggage at claim"
Pros: "nothing"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Cons: "No communication on delayed, inaccurate information. Flight Attendants are rude. Never again on LCPeru. Worst airline ever."
Pros: "Nothing"
Cons: "No consideration of anyone's time. No communication whatsoever and really should not be operating. Buyer beware!"
Cons: "The flight was delayed for over 10 hour's with little information available and many stranded passengers left wondering while several other flights left on time"
Pros: "Boarding was pretty quick. Surprisingly, not very many passengers had carry on luggage which helped the boarding process immensely!! Nice smooth pretty flight into Cusco."
Pros: "Inexpensive price, able to check in luggage without additional charges"
Cons: "Flight info was not displayed on screen, even one hour before departure time. After speaking to many people at the airport, I found out the flight was delayed about 90 minutes. Very disorganized airport and airline. All announcements and screen were in Spanish, which we did not understand."
Cons: "This airlines has horrible customer service and seems unsafe too. They cancelled flights multiple days in a row without cause and weren’t helping people with refunds or rescheduling. One day they just said cancelled for rain. I ended up buying a return flight with Latam after my friends’ flights were cancelled just before boarding without explanation. Do not use LCPeru."
Cons: "Flight cancelled at last minute after checking in and waiting around for o’clock two hours. The stated reason was ‘weather’. Had to buy new tickets on another airline for the next day- will never fly with them again."
Pros: "The flight left right on time and the boarding was straightforward. They didn’t call the flight so make sure you see st the gate with time to spare. Very pleasant experience"
Pros: "On time flights. Friendly and efficient ground and flight crews. Great BASIC no frills transportation. Do you really need a meal or entertainment on a 1 hour flight from Lima to Cusco? They did have beverage and snack service."
Cons: "Nothing. Neither we or our friends who flew separately had any issues at all on either the outbound or return trips. The planes did appear to be older but seating was newer."
Cons: "LC Peru CANCELLED OUR FLIGHT via email 12 hours before it was scheduled to take off, citing "operational problems." It was the only flight leaving Huaraz for the next 2 days. When I called LC Peru customer service, they could not get us out on any other flight, nor could they process a refund. Please have a Kayak customer service rep get in touch with us. Thank you."