6.0 Good2019 Dec 29
Staff at counter was personable and professional.Two block walk to pick-up location, agent did not disclose specific location, vehicle was on the fourth floor. Instructions for drop off equally uncertain.
4.0 Okay2019 Oct 08
My experience at Budget in Galway last week was pretty abysmal. Adrian met me out front and asked if I had a reservation, which I did. He then started off by demanding who I stayed with the previous night and where they live (really not sure why they need this information). Next he asked about insurance at which point I provided my letter from Chase (PDF on my phone) outlining my eligibility for "worldwide coverage under the Auto Rental Collision Damage waiver benefit." I had called Chase before my trip specifically to confirm that Ireland was not excluded from their coverage (given past rules) and they assured me that Ireland was included in their worldwide coverage benefit, and sent me this letter as proof. Adrian insisted that the letter must specifically state Ireland and refused to rent me the car I had reserved until I was able to provide one. The other options he provided were to go elsewhere or to get coverage through Budget and quoted me $500. At this point I would have loved to walk away but really needed the car and to get on the road. I called Chase and the woman I spoke with kindly offered to speak to Adrian but he declined, stating it would do not good without a letter. I then asked for his name but he refused to give me his last name saying he was not required to do so (was not wearing a badge or any form of identification). I then asked to speak with someone else and he called his manager, who confirmed that "worldwide coverage" is sufficient, and told him to move forward with my reservation. He proceeded to go through the steps and never once apologized for his misunderstanding of the policy. I am not one to write reviews and generally give people the benefit of the doubt- but I do feel like feedback is warranted in this case in hopes that others can avoid this experience. Adrian and Galway Budget aside, the car I rented was great and I had no issues with the drop-off at Shannon Airport. Despite this I will be avoiding Budget in the future.Better treatment of the customer and understanding of the policies. Wearing a name badge seems appropriate, and apologizing for the error would have also gone a long way.
6.0 Good2019 Sep 21
Dropoff difficult. Busy street. No instructions on how to park.. once I over came that, courteous and simple return. BUT see below.I was given a credit on my credit card for the tank of gas that had been reserved. Two days later and the credit has not shown up on my account.
4.8 Okay2019 Aug 21
The car did not break downService was not great at galway. Car was a bit small. High price and new drop off fee. I am also being charged 119$ for no reason and it has not gone off my credit card yet. I would like a call from someone at budget to clear this charge because I refuse to pay it since we dropped it off with fue
8.0 Excellent2019 Aug 15
The car was great, the staff at both locations were wonderful. At Kerry airport he went out of his way and helped us get our train!The price. When booked online it did not say you had to purchase their insurance. This double the price. And it was mandatory. Online it offered me other insurance for 81 usd, which I read the details thoroughly and purchased. I was told at Budget it was worthless. (Thankfully I cancelled in time).
8.4 Excellent2019 Jun 09
Clarify the Ireland insurance requirements that are necessary for a letter from your credit card or the fee that you will pay additionally. The Budget in Galway was really helpful and informative with helping resolve this issue.
3.6 Mediocre2018 Oct 09
Expensive, No Return Instructions, Dirty WindshildCar was easy to drive and nice size.Dirty windshield and exterior. Expensive.
6.8 Good2018 May 29
Off site pick-upOffice located in Eyre Sq. Car was must what I asked for GPS Garmin was available.Walking 10 minutes to get the car from a parking garage. The lot pass was invalid and no parking garage attended was on duty. Another drive walked up and used his to let us go through the gate.
4.8 Okay2018 Apr 30
Confused about where to dropThe drop center was in a 24 hour parking garage.After parking the car in the garage and dropping the key in the office, we were asked if we left it on the 4th floor - there were no directions stating to do this. They were okay when we stated we didn't know that, but it would have been nice to have better directions.
4.0 Okay2017 Feb 25
Fuel efficient carCustomer service agent tried to stuff us round, trying to charge exorbitant prices. Said I was happy to go elsewhere then started offering a more reasonable price. Pick up/drop off not convenient in Galway.