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One location in Monterrey
5 locations in Monterrey
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Reviews
2.0 Poor
Sep 2022
2.0 Poor
Jan 2022
10.0 Wonderful
Sep 2021
7.9 Good
Aug 2021
4 locations in Monterrey
Filters
Reviews
10.0 Wonderful
Mar 2020
Pros:
Everyone was friendly and efficient2.0 Poor
May 2019
Cons:
I made the reservation one month ahead of the trip, received my confirmation number and some remainder the day before my flight. Pick up time was 11 pm but when I arrived at 11:20 pm they were closed. The explanation I got 2 days later was : We close at 11 pm but our website needs to be updated.2 locations in Monterrey
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Reviews
2.0 Poor
May 2021
Pros:
No available my reservation5.2 Fair
Feb 2020
Cons:
Did not honor insurance policy purchased from third party, demanded we buy theirs for a 5x increase in price5.2 Fair
Jan 2020
Pros:
Drop off was easy but pick up was awful.Cons:
They lied on pickup that having rental cars insured was a law when I asked not to get insurance. They said they would not give me the car without insurance. So I paid more than the original amount.6.4 Okay
Nov 2019
Pros:
prompt serviceCons:
No airport counter. Uncertain how to pickup car. Hidden charges5.2 Fair
Feb 2019
Pros:
The cae, the serviceCons:
It’s a scam to offer $6 for a week with the car and when we got there we had to pay $400. It should have said $400 from the beginning. Horrible experience8.4 Very good
Apr 2017
Pros:
Easy drop off. Employee dropped is of at terminal.Cons:
Would have preferred full size vehicle that we reserved.One location in Monterrey
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8.0 Very good
May 2021
Pros:
Good experience, BUT only after locating actual car rental company--which is not under name Economy. No sign or anything at Monerrey baggage claim. Instead had to ask around where are, how get to pick up.8.0 Very good
May 2021
Pros:
Car was great, and staff were helpfulCons:
On arriving in Baggage Claim, there was no set up at all for Economy...no contact phone for pickup (only in my booking info a local telephone number to call...and on arrival my phone didn't work for Mexico). When was able to call, turns it Economy operates under another name.2.0 Poor
Jan 2019
Pros:
Did not pick up carCons:
They advertised as ‘in terminal.’ Only after I booked They clarified they are actually far from the airport. I had a short time so couldn’t risk the long shuttle. When I asked for a refund they were entirely unhelpful and I ended up wasting $50 because of their bait and switch advertising.2.0 Poor
Feb 2023
2.0 Poor
Mar 2022
2.0 Poor
Dec 2022
4 locations in Monterrey
Filters
Reviews
2.0 Poor
Nov 2019
Pros:
Offer was not honoredCons:
Offer was not honored, they try to sell us an over 400 USD insurance. Insane!5.2 Fair
Sep 2019
Pros:
When i had a problem the were very friendly and very helpfulCons:
They change the price because I used kayak2.0 Poor
Sep 2019
Pros:
Nobody was at the counter to direct anything nor did anyone pick up when the airport information desk called the agency. Needed to rent with someone else. Unbelievably poor service6.4 Okay
Oct 2016
Pros:
They were helpful when explaining the fees.Cons:
The Insurance turned out to be triple what the car cost. And I had already purchased the $10 protection. If I did not purchase the insurance, the company was going to open a credit card voucher for the total cost of the car - about $35,000.That seemed risky too.4.0 Mediocre
Feb 2022
2 locations in Monterrey
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Reviews
2.0 Poor
Jan 2020
Pros:
The staff was not helpful at all with my experience. The clerk at the counter refused my reservation because he claimed the system read my licence to be less than one year old and when I explained here it was a renewed licence he just said there was nothing he could do. When I explained to him I had just rented a car in the US with national and that I am 40yo, that in Canada licence are renewed periodically he just refused to do something to help on the situation. Then I requested him to use his land-phone to call anyone in Avis Corp to help he simply refused. When I asked to talk to his supervisor he refused and proceed to cancel my reservation.Cons:
Train the Clark to help the customer. Make modifications to the Avis rental system to understand what a renewed licence is2.4 Poor
Dec 2019
Cons:
their counter was closed when we arrived so we were forced to get a car from Hertz at a higher price.2.0 Poor
Nov 2022
3 locations in Monterrey
Filters
Reviews
2.0 Poor
Jan 2020
Pros:
nothingCons:
was charged over $600 on site9.2 Wonderful
Apr 2017
Pros:
Muy cordialesCons:
Que necesitan más de una persona6.0 Okay
Mar 2017
Pros:
They gave us a speedy ride to the proper terminal when dropping off the car.Cons:
There are three terminals in Monterrey where we arrived. There was no way to know which terminal the rental location was located. The very inexpensive rental price did not include insurance and they insisted that my insurance would not cover the vehicle so I ended up paying a regular rental rate of aroun $35 USD per day. The parking lot where we returned the car was flooded after rain and there was no safe place to get out of the car. Very difficult with large luggage.One location in Monterrey
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Reviews
2.0 Poor
Jan 2020
Cons:
I reserved a car with Advantage, but once there I was directed to Europcar, which didn't honor the reservation and tried to charge me 4x the agreed upon rate, plus demanded that I buy full coverage insurance from them. I cancelled the reservation and took an Uber instead. All this reflects poorly on Kayak, felt like a bait and switch.2.0 Poor
Jan 2018
Pros:
The truthCons:
Everything we never got the car They charged us $105 for 2 days plus 5% commission from our depositOne location in Monterrey
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Reviews
2.0 Poor
Nov 2021
3 locations in Monterrey
Filters
Reviews
2.0 Poor
Sep 2022
2.0 Poor
Jun 2018
Pros:
We ended up not renting a car due to the deposit amonut.Cons:
The agent was not clear that they would be holding a $3000 US depost on my credit card on top of the rental car fee. After charging the fee he ran my card again and it declined. We understood it would be 3000 pesos, so we were confident it would be approved. Due to them being unclear, we told them to cancel all transactions. They said they did but a $2900 hold remained on my credit card. For my whole trip in Mexico my only credit card was maxed out and I couldn’t use it for anything. This was my first time out of the US and purposely brought my credit card for emergencies, as of today the charge is still showing as pending.2.0 Poor
Apr 2018
Cons:
The location was not at the airport as stated in the confirmation. I got there and asked around and only two others were there but not budget. When I called support while I was looking for the place, I couldn't speak to anyone as some sort of password was needed (the call would auto drop)2.0 Poor
Apr 2018
Cons:
Car was delivered with a crash in the rear broken taillight2.0 Poor
Apr 2017
Pros:
NothingCons:
To have the real rate shown. They try d to charge me 7 times more with a hold in my cc of the total cars value.. that crazy these fraud agencies shown not be on kayak1.9 Poor
Aug 2021
3 locations in Monterrey
5 locations in Monterrey
Locations in Monterrey
Av Revolucion 2703 S-06
+52 800 709 5000
Ave Diego Rivera,100
+52 800 709 5000
Blvd T.l.c. No.5010 Esquina Av
+52 800 709 5000
Inside Airport Terminal B
+52 999 911 8040
Plaza La Jolla
+52 800 709 5000
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No reviews available
3 locations in Monterrey
Locations in Monterrey
Av. Lázaro Cárdenas 3000, Col Valle Oriente, CP , Monterrey, Nuevo León.
+52 81 1086 9821
Calle kappa 400 parque ind milenio apodaca Manzana 60
+52 81 8340 2006
Carretera Alemán Km. 24, Aeropuerto Internacional General Mariano Escobedo, CP , Apocada, Nuevo León.
+52 81 8145 0568
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No reviews available
3 locations in Monterrey
Locations in Monterrey
Ave Diego Rivera,100
+52 500 365 1111
Hidalgo 498 Ote
+52 818 342 0501
Melchor Ocampo 323
+52 800 365 1111
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No reviews available
3 locations in Monterrey
Locations in Monterrey
Filters
No reviews available
2 locations in Monterrey
Locations in Monterrey
Aeropuerto Internacional Miguel Aleman
+52 33 4170 8243
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No reviews available
2 locations in Monterrey
Locations in Monterrey
Monterrey International Airport, Carretera Miguel Aleman Km 24
+52 (81)10888506
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No reviews available
2 locations in Monterrey
Locations in Monterrey
Avenida Vasconcelos 345 Ote
+52 81 8378 2070
Monterrey Airport
+52 81 1088 8486
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No reviews available
One location in Monterrey
Locations in Monterrey
Venustiano Carranza Av. #519 N
+52 81 8372 1473
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No reviews available
One location in Monterrey
Locations in Monterrey
Filters
No reviews available
One location in Monterrey
Locations in Monterrey
Filters
No reviews available
One location in Monterrey
Locations in Monterrey
Filters
No reviews available
One location in Monterrey
Locations in Monterrey
Filters
No reviews available
One location in Monterrey
Locations in Monterrey
Monterrey Intl Airport. Carretera
+86 10 6064 1387
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No reviews available
Most popular car type | Intermediate |
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