Surrey car rentals

Surrey car rentals

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Surrey, BC, Canada
4 Dec — 11 Dec
Same drop-off
Surrey, BC, Canada
Sat 04.12
Noon
Sat 11.12
Noon
Driver's age:

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Surrey car rental information

Pick-up locationSurrey
Rental locations16

Surrey car rental reviews and directory

Rated #1
Enterprise
Best rated
7.3 Good (42 reviews)
4 locations in Surrey
Enterprise
Locations in Surrey
  • 7.4
  • 7.5
  • 7.2
  • 6.9
  • 7.1
Recent reviews
1.9 Horrible2021 Aug 09
We booked the car went to the location we were told there were no cars. We called Enterprise direct booked car went to the location there were no cars. Because they do other jobs besides just rent cars to the public often they are out of the vehicles that there's website provides and they do not work well with each other for some stupid reason
10.0 Excellent2021 Feb 17
Everything was perfect! Very good car! Great condition! New and clean! I loved!The could be better.. but not to bad for a good car!
2.0 Mediocre2019 Dec 27
Absolutely nothing.They could have charged me the agreement rate but tried charging me more... so I left and went somewhere else. Would never recommend this place to anyone unless they want to spend money for no reason.
2.0 Mediocre2019 Apr 21
They had no rental for me called m at 930 am and told me
2.0 Mediocre2019 Feb 13
Nothing horribleI placed the rental for a awd suv They called me after and tried to put me into a minivan which is fwd, the guy said he would call me back in 30 min with a different option, I never received a call back, I ended up calling Avis directly and renting from them.
2.0 Mediocre2019 Jan 13
Very Bad experience. Won't visit againNothing. The staff was inflexible, rigid and rude.Rigidity, lack of flexibility and rude attitude.
8.0 Excellent2019 Jan 10
They miss committing and not able to provide the required vehicle. I called them and confirmed my reservation but at times of pick vehicle they don't have a booked vehicle
9.6 Excellent2018 Dec 22
Easy pick up and drop offClean- perfectly working car.A little pricey for only a few days.
6.0 Good2018 Oct 09
No compact carFriendliness of the staff, willing to look at other locations for options. Like renting with enterprise and have not had problems before which is why I continue to rent from them, along with decent prices.No compact available, offered a truck or huge SUV. I declined. I rent compacts as small and easy to drive and fuel efficient Had to go to other location. Finally got a mid size golf VW. Was 1.5 hours late. The vehicle drove well and we liked it. Why didn't they have a car available? Explanation: others hadn't returned vehicles. Second explanation, time of year when they change over cars and replacements not yet arrived. Not good enough. I had made a reservation months ago.
8.0 Excellent2017 Apr 05
At home pick up and drop offNot knowing insurance costs up front
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Rated #2
Avis
6.9 Good (3 reviews)
1 location in Surrey
Avis
Locations in Surrey
  • 7.3
  • 6.6
  • 7.3
  • 6.6
  • 6.6
Recent reviews
8.8 Excellent2019 Jun 07
Quick and easy pickup and dropoff location for me
10.0 Excellent2017 Jun 20
A weekend trip with the familyThe SUV performed fantastic all the way to Kelowna, Perfect vehicle for our trip through the mountains
2.0 Mediocre2017 Mar 08
TerribleThe manager was rude, cancelled my booking
Rated #3
Hertz
6.4 Good (20 reviews)
4 locations in Surrey
Hertz
Locations in Surrey
  • 6.3
  • 6.7
  • 6.3
  • 6.7
  • 6.7
Recent reviews
10.0 Excellent2021 Nov 25
Nice staff. Easy to book and do pickup. Drop off was easy but alot more money for airport drop off than I was quoted which I was quite shocked. I was quoted $40 for airport dropp off and I was xharged $137. Can you please look into that charge please.? Karen ODonnell
7.9 Good2021 Oct 13
My rental was supplier choice-Kia forte. It would have been nice to provide a Phone holder or auxiliary cord, easier for GPS.
1.9 Horrible2021 Sep 15
I booked my car rental (Toyota Corolla or similar) approximately a week in advance online. On the day of the pick-up, I arrive 5mins before the location opens at 8AM. Walked inside with booking number in hand, talked to the agent and after he answered a couple calls, he tells me to come back in a couple hours at around 10AM because they didn’t have the car that I was renting in their lot. He goes on saying that they’ll need to go and check the body shop if there’s anything available. The only cars he had on hand were two large trucks and he did not offer a replacement vehicle or anything. I was very distressed because the hold up will tamper my travel plans to Kelowna. A few minutes pass by and he receives another call. His colleague informs him that he has the Corolla on the way. Car arrives at the lot and the agent shows it to me while they clean the exterior. I’m not even sure if they cleaned and sanitized the interior after it was returned by the previous renter because we found a piece of garbage inside. (Note: when I returned the vehicle, a few garages down I saw Hertz personnel cleaning the interior of other rental cars with a vacuum. Hence, my rental has a high possibility of not being maintained, cleaned or sanitized before I picked-it-up). Agent gave complimentary roadside assistance and extended my return time to the following day which made no difference because when I dropped off the car at the designated drop-off point on the same day at 4PM, it was just a key drop box. So technically he just gave me the roadside assistance to compensate all the trouble. Was it worth it? 🤔
1.9 Horrible2021 Aug 21
I told Hertz that My flight was delayed by 4hrs but Hertz wouldn’t hold the booking for me that I had made over a month ago. They said I would have to make a new booking which was twice the price. Being forced to do a new last minute booking meant that I would have to pay many times the rate with other rental firms. I won’t be using Hertz again
10.0 Excellent2021 Jun 07
Everything was perfect from reservation to pick up to return. Special Thanks to Ali! He was truly amazing, and went above and beyond!
9.2 Excellent2020 Aug 18
Better rates.. but other than that service was excellent
5.6 Okay2020 May 02
Car was not cleaned garbage found in the car along with 1/2 empty water bottles in the car
4.0 Okay2019 Nov 18
The staff was very friendly and fats.The car...smelled of smoke, wipers need to be replaced, brakes were almost gone.
6.4 Good2018 May 23
Staff were fairly friendlyThe car was not ready for me. I had let them know that I would be collecting it the following day and when I arrived they were still washing the vehicle. They gave me a bigger car and as I was in a hurry I had to return later to exchange for the smaller size which I wanted. Took a long time to do the paperwork when I picked up the car and 20 minutes to do paperwork when I returned it. They then asked if I had smoked in the car as there was a smell of smoke. It had had this smell when I collected the car.
2.0 Mediocre2017 May 09
My car was scheduled for 6pm. I didn't realize that they close at 6 as well, by the time I got there for a pickup, they were closed. I delayed my trip until next morning. When I got to Hertz for pickup in the morning, they didn't put any effort into getting me a car instead told me very rudely that they are sold out.
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Rated #4
Ace
5.9 Okay (1 review)
1 location in Surrey
Ace
Locations in Surrey
  • 7.9
  • 5.9
  • 5.9
  • 5.9
  • 7.9
Recent reviews
Rated #5
Thrifty
5.4 Okay (8 reviews)
1 location in Surrey
Thrifty
Locations in Surrey
  • 4.5
  • 5.5
  • 6
  • 5.2
  • 6
Recent reviews
6.8 Good2019 Mar 12
Best price in the lower mainlandCar was filthy (half eaten smelly fast food in the trunk!) but I guess you get what you pay for?
8.0 Excellent2017 Jul 11
Great customer serviceDespite all the negative reviews from other customers, I find my experience with thrifty car rental smooth, I had to wait a bit for my rental car, but the agent was courteous enough to extend three hours on my return time, so I'm very pleased with their service!
2.0 Mediocre2017 Jun 15
HorrrrribleeeeeeeWent there and was told there's no car available even though I had a confirmed reservation!!!!! Horrible worst experience everrrr. Missed a wedding because of your company. Complete fraud!!!!EVERYTHING!!!!
8.4 Excellent2017 May 23
Very happy I need more choices and cheaper prices .I like to be alerted when there is a better option price wise and locations
6.4 Good2017 Apr 21
Great! Will rent againCheap prices, easy drop off. Had a small chip in windshield from highway driving- covered by full insurance thankfullyPickup Thursday before long weekend took forever. Car seats were stained and gross.
2.0 Mediocre2017 Apr 19
They shafted me! I never received a car. Cust service was the worst!Nothing.TL;DR DO NOT CHOOSE THIS RENTAL LOCATION. IT'S A SCAM This specific Thrifty location should be black listed. I called them by phone to let them know I was going to be 20 minutes late. They told me my car wasn't there, but it WOULD be at 3pm (3h late). Fine with me. I called back at 2:30 to verify my car was there. This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend! Eventually she hung up on me!!!! I called back and she picked up the phone and hung up. I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up. The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.
2.0 Mediocre2016 Dec 19
changed the place I pick the car without any notification. I could not pick the car at the airport so waste of time and my money
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Rated #6
Dollar
5.3 Okay (8 reviews)
1 location in Surrey
Dollar
Locations in Surrey
  • 5.7
  • 4.9
  • 5.4
  • 4.7
  • 5.7
Recent reviews
1.9 Horrible2021 Sep 19
Online reserved the car but no car actually at the pick up point
2.0 Mediocre2017 Oct 10
Online Booked but they did not give the car..They decline to give the car . They said there is a glitch in the booking software ..I had to go to other rental and pay extra ..
6.8 Good2017 Apr 24
Absolutely AWFUL pickup experience, but ended up with a fun rideThe vehiclePickup chaos Pickup location is miles from anywhere and quite hard to get to (took over an hour from central Vancouver on public transport)
2.0 Mediocre2017 Apr 17
Very bad experinceNothing is there which i likeI book car and i have conformation number when i got to pick uo they said no car available . I book my car two days before and why you give conformation number if you dont have any car available
10.0 Excellent2016 Jan 04
Great price on an SUV. They put us in a Jeep Sahara (?). Very clean and very comfortable.
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AliGo Rent A Car
1 location in Surrey
AliGo Rent A Car
Locations in Surrey
Recent reviews
Budget
1 location in Surrey
Budget
Locations in Surrey
Recent reviews
Europcar
1 location in Surrey
Europcar
Locations in Surrey
Recent reviews
Routes Car & Truck Rentals
1 location in Surrey
Routes Car & Truck Rentals
Locations in Surrey
Recent reviews
82 travelers who rented a car in Surrey gave the car agency they used an average rating of 6.7

Car rental locations in or near Surrey

Good to know

Most popular car type

Intermediate

When to book a rental car in Surrey

Average daily price per month
Rental car prices as pick-up date approaches

Car rental insurance in Surrey

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Surrey car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Surrey.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Surrey car rental.

Top tips for renting a car in Surrey

  • Excited to explore Surrey and the greater Vancouver area? Well, there is no better way than in a hire car. For instance, say you want to catch a Vancouver Canuck’s match, you could drive there in 20 to 30 minutes or you could spend 40 minutes to over an hour on public transportation.
  • Many visitors like to pick up their hire cars as soon as they land at the airport. Travelers with flights landing at Vancouver International Airport will find the hire car desks just outside the airport’s terminal, on the ground floor of the main parking lot.
  • Surrey is located in one of the world’s northernmost rainforest biomes and, as a result, the city experiences its fair share of rainstorms. Hydroplaning can be a worry during sudden showers that occur most frequently between October and March. If you find your car to be hydroplaning, simply ease off the petrol and avoid any large steering motions.
  • Surrey, as a part of the greater Vancouver area, does experience some moderate rush hour traffic and congestion. On a normal workday, drivers can expect rush hour to pick up at around 7:00 a.m. in the morning and to last until 9:00 or 9:30 a.m. In the afternoon, the rush hour starts back up again at around 4:00 p.m. and cools down by around 7:00 p.m. Highway 91 is the main road to avoid during rush hour, particularly during peak hours.
  • Book your rental car in Surrey at least 1 day before your trip in order to get a below-average price
  • Intermediate rental cars in Surrey are around 27% cheaper than other car types, on average

FAQs about renting a car in Surrey