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3 locations in Tamuning
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10.0 Wonderful
Jul 2020
Pros:
GoodCons:
Clean car6.0 Okay
Apr 2020
Cons:
Cleaner car, l smell urine in vehicle. There were a couple cockroaches in vehicle.8.4 Very good
Apr 2019
Pros:
Staff helpful, a little slow with pick up but drop off was great. Overall very happyCons:
Slight line during pick up but everything else was very solid4 locations in Tamuning
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4.4 Mediocre
Feb 2020
Cons:
The car smelled like cigarettes and I asked for a new one that didnt smell and was told that there wasnt anything they could do they said they would call me and met me know when a new one was available but never called. I tried to exchange it 3 times and ended up having to buy air fresheners for the car. Nothing ever happened with getting a new car. Would NOT recommend AVIS to anyone in the futureOne location in Tamuning
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2.0 Poor
May 2021
Pros:
Nothing.Cons:
The car I had booked online was given away and I was stuck trying to find another rental with another company (which I ended up paying a premium for).2.0 Poor
May 2021
Pros:
No cars availableCons:
More accurate information8.0 Very good
Mar 2021
Pros:
Staff helpful. When initial car had an issue, swapped for a newer car.Cons:
The initial car shouldn’t have been rented. Older and needs servicing. Should be taken off of fleet.2.0 Poor
Feb 2021
Cons:
Very bad customer service !! Alamo at the Airport8.0 Very good
Jan 2020
Cons:
Service representative in the parking lot, I was unable to find him at first.10.0 Wonderful
Aug 2018
Pros:
My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.3 locations in Tamuning
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10.0 Wonderful
Jun 2017
Pros:
Great car rental agency everything perfect.2.0 Poor
Jun 2017
Pros:
NothingCons:
After finally finding the location there was nobody at the office. The open sign was up but nobody was there. We also called the phone number one the door but nobody answered until the 3rd call and the person that answered said they weren't Sixt car rental. I'm not sure that they were telling the truth because we verified the phone number and it sounded to me they were lying. So I never got to pick up my car and went elsewhere.10.0 Wonderful
Apr 2017
Pros:
The staff knew what they were doing, and had 0 min wait both for check-in and check-out. When I walked in to check out, someone else came to desk and asked if I had been helped yet, then immediately helped me. For most credit cards, they said, they don't require the extra insurance, but debit cards require $100 deposit.Cons:
Didn't have the small car category I ordered, but the SUV wasn't that big of a price jump. $100 deposit refund on my Bank of Guam debit card takes 2+ days to become available.2.0 Poor
Jan 2023
2 locations in Tamuning
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6.0 Okay
Apr 2019
Pros:
Staff was very helpful and friendly Car was fine but not that clean and no windshield wiper fluid. Gas not totally full. I would rent there again6.0 Okay
Nov 2015
Pros:
The car was ok.Cons:
I asked for a map and got a stylized picture of the island with a few street names indicated. Navigating the island was difficult at best. Car had many dents and scratches and the agent went over the car with me in a very poorly lit parking lot. It was also pouring rain. I could have missed many of the dents.6.0 Okay
Sep 2022
2.0 Poor
Nov 2021
1.9 Poor
Aug 2021
1.9 Poor
Jul 2021
2 locations in Tamuning
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7.2 Good
Mar 2017
Pros:
The rental FeeCons:
No shuttle came to pick us up. I had to ask my brother to drive to office.6.8 Okay
Mar 2017
Pros:
Quick service, no wait, clean car and courteous staffCons:
Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.10.0 Wonderful
Mar 2017
Pros:
Great accommodations, price and service.Cons:
n/a10.0 Wonderful
Feb 2017
Pros:
Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.7.6 Good
Feb 2017
Pros:
The vehicle was comfortable to drive.Cons:
Cockroaches in the vehicle.4.0 Mediocre
Dec 2016
Cons:
The car was extremely old and dirty. The worst I have ever rented.5 locations in Tamuning
4 locations in Tamuning
4 locations in Tamuning
3 locations in Tamuning
2 locations in Tamuning
2 locations in Tamuning
One location in Tamuning
Locations in Tamuning
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One location in Tamuning
Locations in Tamuning
114 Carlos Heights Street Upper Tumon, Guam
+1 671 646 7896
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One location in Tamuning
Locations in Tamuning
355 Chalan Pasaheru B224-A
+1 671 646 1430
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One location in Tamuning
Locations in Tamuning
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