Pros: Staff helpful. When initial car had an issue, swapped for a newer car.
Cons: The initial car shouldn’t have been rented. Older and needs servicing. Should be taken off of fleet.
Cons: Very bad customer service !! Alamo at the Airport
Cons: Service representative in the parking lot, I was unable to find him at first.
Pros: Friendly and accommodating staff, efficient transaction, great car!
Pros: My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
Unexpectedly excellent service
Pros: Nice staff. Cheaper than other car rental company but same or even better service!
Cons: Would be better if the cleanness can be improved.
Pros: Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
Pros: My original flight arrival was delayed due to aircraft mechanical issues and was able to adjust my pickup time without any penalty. The pick up process at Guam International Airport was very smooth and quick. However, if picking up during the evening times, it's very hard to see the vehicle or where you're going at the Guam Airport parking area. Be advised to use your own cell phone flashlight or other lighting device to inspect the vehicle yourself for any pre-existing damages as it is very dark with the poorly illuminated Airport parking lights. The path from the airport terminal to the Alamo parking area is rather dark so be aware to watch your step as the path is not as clear as can be. Oh and by the way the airport does not provide complimentary free Wi-Fi access. The good part of having a Hyundai Accent is that it is very fuel efficient and one tank lots of me the entire 2 weeks I was on Island. This is great considering gas in Guam is over $4 a gallon.
Cons: Poor lighting conditions at the Guam International Airport parking leading to the Alamo parking area. The car rental return is rather confusing as you really need to pay attention to the entrance to the rental parking area as the entrance is only accessible in One Direction. Don't pay attention to the Airport car rental signs as it will falsely lead you to the wrong area. The Guam International Airport does not do a good job and it's signs so pay attention.
Pros: The Alamo crew flexed to pick me up at my hotel.
Alamo has 2 rental locations in Tamuning. Take a look at our Alamo rental location map to find the best rental cars near you.