Car rental at Tamuning Guam Intl Airport

Car rental at Tamuning Guam Intl Airport

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Tamuning, Guam - Guam Intl
27 May — 3 Jun
Same drop-off
Tamuning, Guam - Guam Intl
Fri 27.05
Noon
Fri 03.06
Noon
Driver's age:

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Tamuning Guam Intl Airport car rental reviews and directory

Rated #1
Ace
Best rated
8.7 Excellent (52 reviews)
1 location in Tamuning Guam Intl Airport
Ace
Locations in Tamuning Guam Intl Airport
  • 8.6
  • 8.8
  • 8.6
  • 8.9
  • 8.7
Recent reviews
9.2 Excellent2020 Feb 18
The staff was friendly and easy to work with. The car was ready as soon as I arrived and was a better model than the one advertised. Though the business name is Ace Car Rental, their signs all say "Toyota Car Rental" and it looked like most (maybe all) of the cars were Toyota models.The shuttle pick-up was a little confusing as the website says to go out the airport doors and to the left, and that they come every 15 minutes. I stood outside for about 20 minutes and then called, and they told me to go to the East Arrivals door which was outside and to the right. The shuttle was already there and the driver was inside the airport, and the shuttle didn't have any markings to say it was for Ace Rental so if I hadn't called, I would never have seen them.
9.6 Excellent2019 Jul 31
Very easy experience, solid car, and great customer service.The rental car office needed an update and repairs.
2.0 Mediocre2019 Mar 12
Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.Everything like actually advertising it wasn’t at the airport.
10.0 Excellent2018 Oct 21
price and staffsI need to wait at airport until they send pickup for me.
10.0 Excellent2018 Oct 12
ACE Representative & DriverExcellent customer experience A++N/A
10.0 Excellent2018 May 05
Costumer service to the fullestI had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
4.8 Okay2017 Oct 30
False advertisingI selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
10.0 Excellent2017 Sep 05
Easy to work with.Not right at the airport.
8.0 Excellent2017 Aug 07
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)1) they gave me ride to pick up location.(you can arrange the time and location) 2) kind and friendly staff 3) acceptable price 4) Clean car condition 5) Korean staff available 픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요 가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요 제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다 한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다 단, 발음이 아주 정확하시지는 않습니다.1) not enough explanation for coverage insurance in Kayak. it sounds like we have to make another Insurance . since they contracted with Kayak site , they have to explain about that as well. kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여 충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은 착각에 들게 하여 불안 하게 만들었습니다. kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
10.0 Excellent2017 Aug 04
Simple, Swift, and InexpensiveReservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion. Car ran well and didn't burn a ton of gas.On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
Rated #2
National
10 Excellent (1 review)
1 location in Tamuning Guam Intl Airport
National
Locations in Tamuning Guam Intl Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #3
Enterprise
8.9 Excellent (16 reviews)
1 location in Tamuning Guam Intl Airport
Enterprise
Locations in Tamuning Guam Intl Airport
  • 9
  • 9.2
  • 8.8
  • 8.5
  • 9.1
Recent reviews
8.0 Excellent2021 Mar 01
Friendly and helpfulnavigation getting to location
10.0 Excellent2020 Jul 26
GoodClean car
5.2 Okay2020 May 11
Car smelled like smoking. A lizard and two cockroaches. Trunk also had an odor. Need better quality control on cleanliness. attendant was not available upon return area, l had to go to counter for representative.
6.0 Good2020 Apr 05
Cleaner car, l smell urine in vehicle. There were a couple cockroaches in vehicle.
8.4 Excellent2019 Apr 16
Staff helpful, a little slow with pick up but drop off was great. Overall very happySlight line during pick up but everything else was very solid
8.4 Excellent2017 Sep 08
Quick service and clean carThey were quick in processing paperwork to give you the rental car. Car was nice, clean, and fairly new. Great customer service.Location was advertised as "on airport" but was actually away from airport. I had to wait for shuttle to be picked up. No blue tooth in car.
10.0 Excellent2017 May 18
I liked how cheap the rental price was. Gas station was right next to the shop so it was very easy to return the car too.In the map the shop is located in the airport but it is located outside of the airport. I had to ask information where is the enterprize desk and was told someone will pick us up. If I knew this I'd been used my time more efficiently.
10.0 Excellent2017 Apr 24
Wonderful Customer Service. Such nice, friendly staff through the entire process.
9.6 Excellent2016 Dec 07
Great value.Good value, car was clean and comfortable. Great customer service too!Pickup was a little more complicated than I anticipated. Didn't realize I'd have to take a shuttle to the pickup location, which was a little complicated with an infant.
Rated #4
Thrifty
8.6 Excellent (22 reviews)
1 location in Tamuning Guam Intl Airport
Thrifty
Locations in Tamuning Guam Intl Airport
  • 8.8
  • 8.7
  • 8.6
  • 8.5
  • 8.6
Recent reviews
10.0 Excellent2019 Oct 01
Staff was friendly. Car was ready when arrived. Smooth pickup and drop off
6.8 Good2018 May 15
Must call them for pick-upThere is no one or phone at the airport and you must find their phone number and call for pick-up to their slightly off-the-airport location. They are friendly, though.
9.6 Excellent2017 Dec 05
It was really good
2.0 Mediocre2017 Nov 05
They didn't have a car for meWhen I got to the airport and called them to get a ride to their sit, they told me they didn't have any cars left. I had to go to Hertz instead
10.0 Excellent2017 Oct 25
Offsite, but convenient location. Newer, clean car. Very nice staff
8.0 Excellent2017 Jul 15
Car was readyDid not honor my free upgrade coupon since I got the car a few hours earlier than planned.
6.0 Good2017 Apr 12
Out of Cars but Took Us to Another CompanyThe company we ended up renting our car from gave us great service and I would rent from them again on my next trip.When we got to the airport all the cars were rented out. They did take us to another rental company and we got a similar car for the same price.
10.0 Excellent2017 Apr 03
Very professionalWe were in and out in a timely manner. The vehicle was very clean and seemed well maintained. Staff were excellent.
9.2 Excellent2017 Mar 26
must hold credit cardEverythings are good except payment methods.When we arrived, 2 of us couldn't use our Visa card with unknown reason,and couldn't pay by cash or Union pay, I suggest if there are more options of payment method, then perfect!
10.0 Excellent2017 Mar 23
Great ServiceThe car we got was bigger than I expected and it was clean and looked new. It was nice that they provide free shuttle service to and from the airport when you rent from them. The rental process was quick and the representative who assisted us was very helpful, it took less than 10-15mins to complete same as when we returned the car at the end of our trip. Really great service!
Rated #5
Hertz
8.2 Excellent (7 reviews)
1 location in Tamuning Guam Intl Airport
Hertz
Locations in Tamuning Guam Intl Airport
  • 7.1
  • 7.4
  • 8.2
  • 8.2
  • 7.7
Recent reviews
10.0 Excellent2022 Apr 15
The staff were professional and efficient and customer service oriented. The car itself smelled like stale cigarettes and had a suspect engine.
10.0 Excellent2021 Oct 05
Customer service was absolutely awesome 🤩
8.0 Excellent2021 Jul 06
Easy to pick up at 4 am at the airportNothing
2.0 Mediocre2021 Jun 01
Contact Customer's for a better confirmation
10.0 Excellent2019 Jul 19
Upgraded on the rental. Easily extended the rental.Better map of the island
Rated #6
Sixt
7.3 Good (3 reviews)
1 location in Tamuning Guam Intl Airport
Sixt
Locations in Tamuning Guam Intl Airport
  • 7.3
  • 7.3
  • 7.3
  • 7.3
  • 7.3
Recent reviews
10.0 Excellent2017 Jun 20
Great car rental agency everything perfect.
2.0 Mediocre2017 Jun 04
Nobody was thereNothingAfter finally finding the location there was nobody at the office. The open sign was up but nobody was there. We also called the phone number one the door but nobody answered until the 3rd call and the person that answered said they weren't Sixt car rental. I'm not sure that they were telling the truth because we verified the phone number and it sounded to me they were lying. So I never got to pick up my car and went elsewhere.
10.0 Excellent2017 Apr 17
The staff knew what they were doing, and had 0 min wait both for check-in and check-out. When I walked in to check out, someone else came to desk and asked if I had been helped yet, then immediately helped me. For most credit cards, they said, they don't require the extra insurance, but debit cards require $100 deposit.Didn't have the small car category I ordered, but the SUV wasn't that big of a price jump. $100 deposit refund on my Bank of Guam debit card takes 2+ days to become available.
Rated #7
Payless
7.3 Good (15 reviews)
1 location in Tamuning Guam Intl Airport
Payless
Locations in Tamuning Guam Intl Airport
  • 7.4
  • 7.4
  • 7.2
  • 7
  • 7.3
Recent reviews
7.2 Good2017 Mar 29
The rental FeeNo shuttle came to pick us up. I had to ask my brother to drive to office.
6.8 Good2017 Mar 08
Good clean car, but not was originally ordered.Quick service, no wait, clean car and courteous staffCar was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.
10.0 Excellent2017 Mar 03
Excellent value, price, services, especially for lGreat accommodations, price and service.n/a
10.0 Excellent2017 Feb 08
Always the best servicePayless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
7.6 Good2017 Feb 04
The vehicle was comfortable to drive.Cockroaches in the vehicle.
4.0 Okay2016 Dec 15
The car was extremely old and dirty. The worst I have ever rented.
8.0 Excellent2016 Nov 20
Local Number Not Provided in Reservation EmailPeople were friendly and fast (once I hunted them down).No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
2.0 Mediocre2016 Sep 11
Unreliable bookingsPlane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
9.2 Excellent2016 Sep 02
Smooth serviceNo pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!
6.4 Good2016 Aug 25
the car was reasonably priced and the staff was helpfulwe reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requested
Rated #8
Alamo
7.3 Good (17 reviews)
1 location in Tamuning Guam Intl Airport
Alamo
Locations in Tamuning Guam Intl Airport
  • 6.9
  • 7.2
  • 7.4
  • 7.5
  • 7.6
Recent reviews
2.0 Mediocre2021 May 22
Nothing.The car I had booked online was given away and I was stuck trying to find another rental with another company (which I ended up paying a premium for).
2.0 Mediocre2021 May 22
No cars availableMore accurate information
8.0 Excellent2021 Mar 25
Staff helpful. When initial car had an issue, swapped for a newer car.The initial car shouldn’t have been rented. Older and needs servicing. Should be taken off of fleet.
2.0 Mediocre2021 Feb 25
Very bad customer service !! Alamo at the Airport
8.0 Excellent2020 Jan 25
Service representative in the parking lot, I was unable to find him at first.
10.0 Excellent2018 Aug 01
Great serviceMy wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
9.6 Excellent2018 May 30
Unexpectedly excellent serviceNice staff. Cheaper than other car rental company but same or even better service!Would be better if the cleanness can be improved.
10.0 Excellent2018 May 21
Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
7.2 Good2018 Apr 03
Affordable OptionMy original flight arrival was delayed due to aircraft mechanical issues and was able to adjust my pickup time without any penalty. The pick up process at Guam International Airport was very smooth and quick. However, if picking up during the evening times, it's very hard to see the vehicle or where you're going at the Guam Airport parking area. Be advised to use your own cell phone flashlight or other lighting device to inspect the vehicle yourself for any pre-existing damages as it is very dark with the poorly illuminated Airport parking lights. The path from the airport terminal to the Alamo parking area is rather dark so be aware to watch your step as the path is not as clear as can be. Oh and by the way the airport does not provide complimentary free Wi-Fi access. The good part of having a Hyundai Accent is that it is very fuel efficient and one tank lots of me the entire 2 weeks I was on Island. This is great considering gas in Guam is over $4 a gallon.Poor lighting conditions at the Guam International Airport parking leading to the Alamo parking area. The car rental return is rather confusing as you really need to pay attention to the entrance to the rental parking area as the entrance is only accessible in One Direction. Don't pay attention to the Airport car rental signs as it will falsely lead you to the wrong area. The Guam International Airport does not do a good job and it's signs so pay attention.
10.0 Excellent2017 May 30
The Alamo crew flexed to pick me up at my hotel.
Rated #9
Nissan Rent-A-Car
4.9 Okay (2 reviews)
1 location in Tamuning Guam Intl Airport
Nissan Rent-A-Car
Locations in Tamuning Guam Intl Airport
  • 2.9
  • 6.9
  • 4.9
  • 4.9
  • 5.9
Recent reviews
5.9 Okay2021 Aug 17
The car had a mildew smell and unpleasant Oder. Other than that it was very clean and good experience.
3.9 Mediocre2021 Jun 24
The car could have been way cleaner than what it was. The car was extremely dirty… Car was comfy. It’s 2021 and this car somehow didn’t have automatic locks? Other than that car is okay.
Rated #10
Avis
4.4 Okay (1 review)
1 location in Tamuning Guam Intl Airport
Avis
Locations in Tamuning Guam Intl Airport
  • 6
  • 4
  • 2
  • 6
  • 4
Recent reviews
4.4 Okay2020 Feb 05
The car smelled like cigarettes and I asked for a new one that didnt smell and was told that there wasnt anything they could do they said they would call me and met me know when a new one was available but never called. I tried to exchange it 3 times and ended up having to buy air fresheners for the car. Nothing ever happened with getting a new car. Would NOT recommend AVIS to anyone in the future
Rated #11
Dollar
4.2 Okay (7 reviews)
1 location in Tamuning Guam Intl Airport
Dollar
Locations in Tamuning Guam Intl Airport
  • 3.6
  • 4.2
  • 4.5
  • 4.2
  • 4.5
Recent reviews
2.0 Mediocre2021 Nov 15
Doesn’t have enough cars to fully rent out and will leave you screwed at the airport without a car. Reservations mean nothing but a suggestion
1.9 Horrible2021 Aug 02
Made a reservation and the agency cancelled at the last minute saying no cars were available. Taking the reservation and then cancelling after I started my flight to Guam put me and my family in a difficult position. Would ask the agency correctly advertise availability and not take reservations if they can’t provide.
1.9 Horrible2021 Jul 24
I was reserved .. but there were no vehicles
10.0 Excellent2021 Jul 09
All great
6.0 Good2019 Apr 05
Staff was very helpful and friendly Car was fine but not that clean and no windshield wiper fluid. Gas not totally full. I would rent there again
6.0 Good2015 Nov 02
The car was ok.I asked for a map and got a stylized picture of the island with a few street names indicated. Navigating the island was difficult at best. Car had many dents and scratches and the agent went over the car with me in a very poorly lit parking lot. It was also pouring rain. I could have missed many of the dents.
Andy Car Rental Guam
1 location in Tamuning Guam Intl Airport
Andy Car Rental Guam
Locations in Tamuning Guam Intl Airport
Recent reviews
Andy's Rent A Car
1 location in Tamuning Guam Intl Airport
Andy's Rent A Car
Locations in Tamuning Guam Intl Airport
Recent reviews
Budget
1 location in Tamuning Guam Intl Airport
Budget
Locations in Tamuning Guam Intl Airport
Recent reviews
Nippon Rent-A-Car
1 location in Tamuning Guam Intl Airport
Nippon Rent-A-Car
Locations in Tamuning Guam Intl Airport
Recent reviews
Toyota Rent a Car
1 location in Tamuning Guam Intl Airport
Toyota Rent a Car
Locations in Tamuning Guam Intl Airport
Recent reviews
143 travelers who rented a car in Tamuning Guam Intl Airport gave the car agency they used an average rating of 8.0

Car rental locations at Tamuning Guam Intl Airport

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