Book Ace car rentals in Tamuning

Reviews for Ace in Tamuning

Recent reviews

Traveler rating

Wonderful

405

Very good

167

Good

22

Okay

153

Fair

22

Mediocre

0

Poor

778

Find reviews that mention:

car was cleancustomer service

get the carnever rent

car availableeven though

friendly staffcar was dirty

shuttle from the airportcredit card

car insuranceper day

great price

10.0

Long line to pick up at 7-8pm on a Thursday but the workers were respectful and efficient. I do wish that the airport had better signage about how to access to the ACE shuttle but no real complaints about the process of renting the car. Would use this company again.Reviewed 2023 Oct 02

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2.0

I was ripped off.. was told on the counter that my total due was $500 plus $200 deductible that would be reflected back on my card balance after a week. That did not happen.. who can I talk to? I need to report this outrageous abuse and get my money backReviewed 2023 Oct 01

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10.0

Easy quick check in, nice car, easy return and reasonable pricingReviewed 2023 Oct 01

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8.0

Fast airport pickup. Still waiting for the return of my depositReviewed 2023 Sep 30

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2.0

I never got to use the rental because it was closed so I could not pick up the car! There is no shuttle from the car rental center from the airport. So you need to setup a separate Uber to the car rental place. It was very confusing and frustrating because we needed to truck around a bunch of luggage I wouldn't normally need to do with other car rental place. Definitely do not recommend. I I'd give negative points if I could!!!Reviewed 2023 Sep 29

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2.0

Never said we need to call for pick up. We waiting 1 hour never pickupReviewed 2023 Sep 29

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6.0

Our flight was delayed two hours and when we arrived at the rental car facility they said that we were too late and they couldn’t give us the car we booked over a month in advance. Finally after some back and forth they gave us the car we originally requested. This experience made things stressful. Additionally, they charged my card an extra $200, which they said would be returned to my card within 1 to 2 business days at the end of the rental. We are now on day 4 and the money hasn’t been returned which means I will now have to call Ace to check why my money hasn’t been returned yet. (Upon check out, my car was returned in “perfect condition”. I would not use the company again.Reviewed 2023 Sep 28

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10.0

As good an experience as I’ve ever had with a car rental agency. Fast, efficient and friendly. Provided prompt shuttle service back and forth from Maui cruise ship.Reviewed 2023 Sep 27

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10.0

There were no signs to indicate where to wait. There were other transportation carriers who were informative and familiar with the service.Reviewed 2023 Sep 27

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4.0

Everything went well but our estimated cost on the website compared to the actual cost was way off. The estimated cost on website was £120 and we ended up paying nearly £500 after the extra costs on site, which we didn’t have much choice but to pay.Reviewed 2023 Sep 27

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8.0

Taking a metro connector to the off airport site to catch a shuttle bus to Ace was unusually long; however, the driver sing a some for us which made the trip pleasant. I was scheduled to get a compact car, plus I modified my arrival time, but it was not change, so the compact car was given to another customer. The only car available was a van, so I took it for the same rate. Great and exciting experience. Customer service was via video and it was efficient.Reviewed 2023 Sep 26

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10.0

Probably better to get their insurance instead of using your ownReviewed 2023 Sep 26

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• What is the most popular rental car from Ace in Tamuning?

  Compact (Nissan Versa Note or similar) is the most frequently booked rental car type from Ace in Tamuning.

• How many car rental locations does Ace have in Tamuning?

  Ace has 0 rental locations in Tamuning. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Guam Intl airport (GUM)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from Guam Intl airport (GUM)?

  Yes