Tulum car rentals

Tulum car rentals

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Tulum, QR, Mexico
28 Oct — 4 Nov
Same drop-off
Tulum, QR, Mexico
Thu 28.10
Noon
Thu 04.11
Noon
Driver's age:

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Tulum car rental information

Pick-up locationTulum
Rental locations25

Tulum car rental reviews and directory

Rated #1
Avis
Best rated
7.8 Good (2 reviews)
5 locations in Tulum
Avis
Locations in Tulum
  • 10
  • 8
  • 7
  • 6
  • 8
Recent reviews
5.6 Okay2018 Apr 01
Avis TulumThe car was great for what we wanted.The Avis representative in Tulum, MX was very difficult to work with at pick up and drop off. Avis offered insurance coverage at three times the total rental rate. My credit card company provides rental car insurance coverage so I opted to decline the Avis coverage. Upon drop off he attempted to find any way to charge us for any prior damage on the vehicle “since you did not pay for insurance.” We took great care of the car and added no additional damage (already had visible scratches and door dings in some places). It was over the top ridiculous!! I am still awaiting my final bill.
Rated #2
Budget
4.7 Okay (14 reviews)
1 location in Tulum
Budget
Locations in Tulum
  • 4.7
  • 4.7
  • 4.7
  • 4.7
  • 4.7
Recent reviews
4.0 Okay2021 Apr 18
They didn’t have the car I booked and didn’t offer an option there. Told me to look on another place
2.0 Mediocre2021 Feb 14
They did not have a car which I had rented.
2.0 Mediocre2021 Jan 11
No car available. The sales guy also refused to wear also refused to wear A mask. It was unbelievable
2.0 Mediocre2020 Jan 08
Did not respect my reservation and requested 10x the price upon arrival at budget tulum.That they honour my reservation!
2.0 Mediocre2019 Jan 04
Horrendous ServiceNoneWe showed up at the office to pick up our car and the agent said that even though we had a reservation, there were no cars because they decided to send all of the cars to Cancun. We pointed out we had a valid reservation but he said that doesn't obligate them to hold a car for us if they can rent it at a better price at some other location. He said he couldn't help us and offered no additional assistance.
2.0 Mediocre2018 Apr 13
Rude and no carNothingI arrived just after pick up time and was met by a rude staff member informing me that they have no cars today. After explaining that I had a reservation he just replied; "it doesn't matter there are no car today". So I had to walk around the other rental places and had to pay more.
10.0 Excellent2017 Dec 11
Everything
10.0 Excellent2017 Sep 07
No waiting. Easy process.
2.0 Mediocre2017 Apr 16
nothingwe went to budget even though we reserved a car they didnt have any car on hand. we had to take taxi
2.0 Mediocre2017 Mar 01
They was nobody at the rental office. We waited for an hour to return the car. Nobody showed up.
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Rated #3
MEXRENTACAR
3.9 Mediocre (4 reviews)
1 location in Tulum
MEXRENTACAR
Locations in Tulum
  • 4.4
  • 4.4
  • 3.9
  • 4.9
  • 3.4
Recent reviews
1.9 Horrible2021 Jul 15
They didn’t have a car even though I had a reservation. Will never book with them again.
2.0 Mediocre2021 Apr 14
Nothing. The rental company had no vehicles available at the time of pick up. My wife and I contacted customer service via chat and was informed to stay at the location until resolved. We waited 2+ hours while on vacation with no vehicle or refund. Customer service was terrible and will never utilize this website for any future plans.
Rated #4
Alamo
3.9 Mediocre (19 reviews)
1 location in Tulum
Alamo
Locations in Tulum
  • 5.4
  • 5.1
  • 3.5
  • 3.7
  • 4.2
Recent reviews
2.0 Mediocre2021 Jun 12
The car was nice.The price was lied about and falsely advertised. The vehicle needed service the next day. The men were rude.
2.0 Mediocre2021 May 10
Nothing. This was so terribleThey didn't have a car and told me to bad. Unbelievable
2.0 Mediocre2021 May 09
We got there and they said they had no cars despite the fact we reserved one. Ended up not being able to rent a car at all in Tulum
2.0 Mediocre2021 May 06
NothingWhen got there they said that there is no car available and that was it. No other option. So no need for extra words. Total rubish. Thank you.
2.0 Mediocre2021 May 03
Nothing.You had no cars! I waited two days before taking a taxi to playa where I got a car immediately. It was literally faster to take a taxi to playa, rent a car, and drive back. Terrible experience.
2.0 Mediocre2021 May 03
They did nit have any cars. I waited two days before taking a taxi to playa del Carmen where I got a car immediately with no trouble.
2.0 Mediocre2021 May 02
Staff were fast with paper work.Could have checked battery, which turned out to be dead. Called them to jump start jeep and left us with jumper cables instead of new car and refund.
2.0 Mediocre2021 Feb 09
It was like a Seinfeld episode we made the reservation and we went there and they had no freaking car. We spend $50 in cab fare round trip to have no freaking car! Disaster
2.0 Mediocre2020 Dec 15
I arrived at Alamo to pick up a car I had reserved for 9am. I was told that there was no car available until several hours later and that would depend on if someone returned their rental on time. When I stated that I had a reservation for 9am, the staff member replied, "just because you have a reservation doesn't mean that there will be a car." I'm pretty sure that's actually exactly what it should mean. Save yourself the hassle and avoid Alamo in Tulum.
4.8 Okay2019 Dec 17
The car was goodThe staff forced be to pay extra fees and threatened me
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Rated #5
Enterprise
3.5 Mediocre (4 reviews)
1 location in Tulum
Enterprise
Locations in Tulum
  • 3.5
  • 3.5
  • 3.5
  • 3.5
  • 3.5
Recent reviews
2.0 Mediocre2021 Mar 30
no car was provided
2.0 Mediocre2021 Mar 21
They didn’t have any cars
2.0 Mediocre2021 Mar 07
There was no Enterprise office at the address given, it was an empty building. I called customer service, and they said they would send someone over. I waited for over an hour in the very hit sun, then gave up and walked to a different rental agency.
Rated #6
Hertz
2.6 Mediocre (4 reviews)
2 locations in Tulum
Hertz
Locations in Tulum
  • 4
  • 2
  • 2
  • 3
  • 2
Recent reviews
2.0 Mediocre2020 Dec 01
I was scammed, we had made the reservation for 76$ and he told me the car was not available, gave me an even worse car, and then charged me 200$. HE saw that I had to deliver it in Cancun and once I told him I was heading to the airport he scammed me.If they stick to their prices.
3.2 Mediocre2019 Jan 07
Don’t trust the pick-up timeYou book a car at 9am but they provide it at 4pm. Of course you have no info during that time and are just waiting. No one cares in Hertz, not their fault, no discount I do not recommend them at all
2.0 Mediocre2017 Jan 04
No carsNothing.Rude service people and no cars to rent.
3.2 Mediocre2017 Jan 03
I was refused the car on the day of original reservation - "sorry we do not have cars, will bring you one later in the afternoon". No car in the afternoon only the following late morning. Very poor service of Hertz, not even apology, would not recommend to anyone.
Rated #7
Ace
2 Mediocre (1 review)
1 location in Tulum
Ace
Locations in Tulum
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
Rated #8
Europcar
2 Mediocre (2 reviews)
3 locations in Tulum
Europcar
Locations in Tulum
  • 4
  • 3
  • 2
  • 4
  • 2
Recent reviews
2.0 Mediocre2021 May 30
Staff in Cancún Airport.Tulum office is terrible. I rent a tier 2 car for 2 weeks. My first car was shit, broke down in less than 24h. Had to drive to the office to change it and they gave me a lower tier car that was suppose to be for the day until they received another one. They never changed it and I had to go on my weekend trip with a cheaper car. They didn't even bother to drop the third car at my place, I had to go and request it myself. The last car was really good, I wish they had given it to me since day 1. Unfortunately I only got to have it for 4 days out of the 16 days I had booked. No one ever answered a phone call, and every visit to their office in Tulum was a hassle. I never got any reimbursement for the 6 days I had to keep a lower tier car.
2.0 Mediocre2021 Mar 15
the online reservation and the car rental do not work together at all. I made a reservation online (boojed a car) but when I arrived at the car rental, they told me my reservation is worthless and they don’t even have cars anymore.
Rated #9
National
2 Mediocre (2 reviews)
1 location in Tulum
National
Locations in Tulum
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 Mediocre2021 Mar 30
NothingI agreed to a price and now they are trying to double
2.0 Mediocre2021 Mar 27
Nothing rude staffRude staff tried to double the price
Rated #10
Payless
2 Mediocre (1 review)
2 locations in Tulum
Payless
Locations in Tulum
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 Mediocre2017 Jan 25
check out was quick with van service to departing airline-took almost 2 hours to rent the car - car had not been cleaned inside. We found wrappers and bottles -cost of mexican insurance was not disclosed til we were there - credit card hold was not disclosed til we were there - very poor English speaking skills - although we booked with payless, it ended up being a FOX car. We weren't sure this was even the same rental reservation we made til they found us in their computer system. - this was a typical hook and bait scam. The online price for the week was so cheap that we realized something else would be charged, but $457.00 for a week rental? GIVE ME A BREAK!!! I feel totally violated and scammed by this experience.
Rated #11
NU Car
1.9 Horrible (4 reviews)
1 location in Tulum
NU Car
Locations in Tulum
  • 3.4
  • 3.4
  • 1.9
  • 1.9
  • 1.9
Recent reviews
1.9 Horrible2021 Sep 07
Nu doesn't exist in Tulum. This is a total scam.
1.9 Horrible2021 Aug 03
Be careful. They will rent your booked and paid car to someone else and have you borrow a completely different car. We booked a minivan and they brought a small SUV. They insisted that our reservation is this type of car. Ummm nope!
2.0 Mediocre2021 Apr 08
The car rental place had no carTo get the car I rented
Rated #12
Economy Rent a Car
1.9 Horrible (5 reviews)
1 location in Tulum
Economy Rent a Car
Locations in Tulum
  • 1.9
  • 1.9
  • 1.9
  • 1.9
  • 1.9
Recent reviews
1.9 Horrible2021 Oct 13
Hidden fees. I was forced to purchase their insurance which costed more than the fees for the car itself even though I had my personal insurance and credit card protection insurance. Car was old and bumped up everywhere. Would not rent there again.
2.0 Mediocre2021 Apr 14
I booked an automatic car. I came and they only had manual. I don't drive manual. They still charge me. Now I have to deal with my credit card to reverse the charges. Very disappointed
2.0 Mediocre2021 Jan 08
Economy Rent a Car is a complete scam. 1. The company where you are supposed to pick the car up isn't called Economy Rent A Car, it's called America Car Rental. 2. They address and name of the location sent in the confirmation email were both wrong. After walking for 45 minutes, I was finally able to reach someone on the phone who told me where I was supposed to go. 3. When I arrived at the America Car Rental company, I was told that they didn't have any cars to rent even though I had a confirmed reservation that was paid. 4. Without contacting anyone, I received an email stating that someone of what I paid had been refunded but not all. 5. I repeatedly questioned why I wasn't being refunded in full and was told via email that this wasn't their policy and that the balance wasn't refundable.This company is a SCAM, AVOID. They will take your money and not give you a rental car.
2.0 Mediocre2019 Jan 17
Didnt have car, or anything like it that we reserved. Wouldnt accept the insurance that we purchased for car, nor the insurance we then purchased ont he spot via their agency. Then said we would have to pay 3/4 of the total price of the car for the week EACH DAY, plus leave them 8000$. We left.
Sunnycars
2 locations in Tulum
Sunnycars
Locations in Tulum
Recent reviews
Mas By Mex
1 location in Tulum
Mas By Mex
Locations in Tulum
Recent reviews
America Car Rental
1 location in Tulum
America Car Rental
Locations in Tulum
Recent reviews
keddy by Europcar
1 location in Tulum
keddy by Europcar
Locations in Tulum
Recent reviews
62 travelers who rented a car in Tulum gave the car agency they used an average rating of 3.6

Car rental locations in or near Tulum

Good to know

Most popular car type

Intermediate

When to book a rental car in Tulum

Average daily price per month
Rental car prices as pick-up date approaches

Car rental insurance in Tulum

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Tulum car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Tulum.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Tulum car rental.

Top tips for renting a car in Tulum

  • Book your rental car in Tulum at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in Tulum

  • The average gas price in Tulum is ₪12.98 per gallon over the past 30 days. Filling up a gas tank costs between ₪156 and ₪208, depending on the car size.

  • Intermediate (Ford Escape or similar) is the most frequently booked rental car type in Tulum.

  • Car rental companies onsite at Cancun airport include America Car Rental, MEXRENTACAR, Avis, Alamo, Hertz, Adocar Rental, Dollar, Europcar, Right Cars and U-Save.

  • Car rental companies that offer shuttle or pick-up services from Cancun airport to off-airport locations include America Car Rental, MEXRENTACAR, Avis, Alamo, Hertz, Adocar Rental, Dollar, Europcar, and U-Save.

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Intermediate car rental in Tulum costs ₪72 per day, on average.