Book Hertz car rentals in Tulum

Reviews for Hertz in Tulum

Recent reviews

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6

4.0

Pick up took ages… When the contract was finally signed, after having to pay a massive insurance surplus for a limited coverage, the personnel did not find the assigned car. We had to wait at least half an hour at the parking lot until the personnel showed up with the car. Once the car was found, it turned out the car was still dirty and thus not ready for delivery. Another long wait for the car to be washed. We finally took possession, but had to ask the personnel to do some additional cleaning in the copilot’s place, as it was still dirty. Whilst I had agreed to a partially filled tank, after driving just a few miles, the indication jumped to a lower level, not really reflecting the gas tank level I had agreed to. The water tank for washing the windshield was empty, which we noticed only later. Due to rain and dirty roads we had to fill it at a gas station… Drop-off in Mérida was efficient. Car worked well.Reviewed 2024 Apr 13

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2.0

They did not have the car we booked, overcharged for the car we received, overbooked what was shown on our receipt.Reviewed 2024 Apr 03

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4.0

The actual cost of the vehicle was more than double the price that was quoted to me on Kayak.Reviewed 2024 Mar 28

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2.0

Terrible. They had 0 cars available. I had to take a bus to the airport to pick up the car and they didn’t tell me until I arrived. They gave me no discount. I wouldn’t rent with them again.Reviewed 2024 Mar 21

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2.0

We got a confirmation that our car was reserved. After waiting in line for about an hour we heard that there were no cars available. After insisting they could give us a car that was quite a bit more expensive. Not amused we opted for that, but it took them another hour to "unlock" the car in the system. We decided not to wait any longer and cancelled the whole thing and took a taxi to bacalar, which ended up even being cheaper. Horrible customer service!Reviewed 2024 Jan 13

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2.0

Hi, I had to travel an hour go get to the hertz store in Tulum. One arrived, the representant told us that the car was no longer available and that hertz was not able to honor my reservation. Without compensation, the hertz representative told us to leave without a car rental, with is the total opposite of what customer service is. I had to take another taxi back to my hotel and lost mu entire AM. What compensation are you offering to your customer in these cases? Regards,Reviewed 2024 Jan 03

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2.0

Cons:They scammed me. I went to my time to pick up and told me they did nit have any cars. But I could have a car for 125..00. Then I called kayak and hertz. No help for me at all. They still charged my credit card and I never got a car to rent. I will take my complaint to the top to get this fraud stopped. **be careful do not rent from kyak or Hertz on here, it is a TOTAL SCAM!Reviewed 2021 Feb 24

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2.0

Cons:There were no vehicles available. Wasted my time driving to this rental location only to be told I’d have to wait a day and pay 10 times the amount advertised.Reviewed 2021 Jan 10

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2.0

Pros:I reserved a car. When I arrived to pick it up, I was rudely told that no cars were available.Cons:They could have had the car that I reserved.Reviewed 2021 Jan 08

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2.0

Pros:I was scammed, we had made the reservation for 76$ and he told me the car was not available, gave me an even worse car, and then charged me 200$. HE saw that I had to deliver it in Cancun and once I told him I was heading to the airport he scammed me.Cons:If they stick to their prices.Reviewed 2020 Dec 01

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3.2

Don’t trust the pick-up timeCons:You book a car at 9am but they provide it at 4pm. Of course you have no info during that time and are just waiting. No one cares in Hertz, not their fault, no discount I do not recommend them at allReviewed 2019 Jan 07

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2.0

No carsPros:Nothing.Cons:Rude service people and no cars to rent.Reviewed 2017 Jan 04

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• What is the most popular rental car from Hertz in Tulum?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Tulum.

• How many car rental locations does Hertz have in Tulum?

  Hertz has 4 rental locations in Tulum. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Tulum Intl airport (TQO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Tulum Intl airport (TQO)?

  No (According to our data)