Guest reviews
Overall rating
5.4
Okay
Based on 11 reviews
Cleanliness
6.1
Comfort
6.0
Pick-up/Drop-off
5.0
Value for money
5.2
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
2
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1
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2.0
Cons: It was like a Seinfeld episode we made the reservation and we went there and they had no freaking car. We spend $50 in cab fare round trip to have no freaking car! Disaster
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2.0
Cons: I arrived at Alamo to pick up a car I had reserved for 9am. I was told that there was no car available until several hours later and that would depend on if someone returned their rental on time. When I stated that I had a reservation for 9am, the staff member replied, "just because you have a reservation doesn't mean that there will be a car." I'm pretty sure that's actually exactly what it should mean. Save yourself the hassle and avoid Alamo in Tulum.
review from
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4.8
Pros: The car was good
Cons: The staff forced be to pay extra fees and threatened me
review from
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7.2
Pros: The car was in excellent condition.
Cons: There were many hidden fees, including insurance and adding an extra driver. I wish the fees were more upfront. I was quoted 20 but ended up spending closer to 80 for 1 day. They didn't even tell me that it would cost me for an extra driver. I was just charged for it.
review from
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3.2
Pros: Staff was nice
Cons: Could have been better if they actually had cars to rent. Had to go elsewhere
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10.0
Wonderful service
Pros: The staff at Alamo went above and beyond to help is with our rental. Would highly recommend and will certainly use again.
review from
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10.0
Got everything what we had asked for
Pros: Pickup and dropoff was easy. Good customer service.
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