Book Alamo car rentals in Tulum

Reviews for Alamo in Tulum

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Traveler rating

Excellent

3

Good

1

Okay

1

Mediocre

10

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car availablecustomer service

car was cleangreat service

get the carpick up and drop

staff was friendly

8.0

The charges agreed on online, didn’t reflect the final price… one way drop off was purchased and an additional fee was charged when picking up. I was also forced to take the minimum insurance, even though I have my own insurance!Reviewed 2022 Jan 25

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2.0

Pros:The car was nice.Cons:The price was lied about and falsely advertised. The vehicle needed service the next day. The men were rude.Reviewed 2021 Jun 12

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2.0

Pros:Nothing. This was so terribleCons:They didn't have a car and told me to bad. UnbelievableReviewed 2021 May 10

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2.0

Cons:We got there and they said they had no cars despite the fact we reserved one. Ended up not being able to rent a car at all in TulumReviewed 2021 May 09

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2.0

Pros:NothingCons:When got there they said that there is no car available and that was it. No other option. So no need for extra words. Total rubish. Thank you.Reviewed 2021 May 06

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2.0

Pros:Nothing.Cons:You had no cars! I waited two days before taking a taxi to playa where I got a car immediately. It was literally faster to take a taxi to playa, rent a car, and drive back. Terrible experience.Reviewed 2021 May 03

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2.0

Cons:They did nit have any cars. I waited two days before taking a taxi to playa del Carmen where I got a car immediately with no trouble.Reviewed 2021 May 03

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2.0

Pros:Staff were fast with paper work.Cons:Could have checked battery, which turned out to be dead. Called them to jump start jeep and left us with jumper cables instead of new car and refund.Reviewed 2021 May 02

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2.0

Cons:It was like a Seinfeld episode we made the reservation and we went there and they had no freaking car. We spend $50 in cab fare round trip to have no freaking car! DisasterReviewed 2021 Feb 09

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2.0

Cons:I arrived at Alamo to pick up a car I had reserved for 9am. I was told that there was no car available until several hours later and that would depend on if someone returned their rental on time. When I stated that I had a reservation for 9am, the staff member replied, "just because you have a reservation doesn't mean that there will be a car." I'm pretty sure that's actually exactly what it should mean. Save yourself the hassle and avoid Alamo in Tulum.Reviewed 2020 Dec 15

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4.8

Pros:The car was goodCons:The staff forced be to pay extra fees and threatened meReviewed 2019 Dec 17

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7.2

Pros:The car was in excellent condition.Cons:There were many hidden fees, including insurance and adding an extra driver. I wish the fees were more upfront. I was quoted 20 but ended up spending closer to 80 for 1 day. They didn't even tell me that it would cost me for an extra driver. I was just charged for it.Reviewed 2019 Oct 14

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More

• 2.5 /10Budget Car Rentals at Tulum
• 2.0 /10Hertz Car Rentals at Tulum

• What is the most popular rental car from Alamo in Tulum?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Alamo in Tulum.

• How many car rental locations does Alamo have in Tulum?

  Alamo has 1 rental location in Tulum. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes