Cons: It was like a Seinfeld episode we made the reservation and we went there and they had no freaking car. We spend $50 in cab fare round trip to have no freaking car! Disaster
Cons: I arrived at Alamo to pick up a car I had reserved for 9am. I was told that there was no car available until several hours later and that would depend on if someone returned their rental on time. When I stated that I had a reservation for 9am, the staff member replied, "just because you have a reservation doesn't mean that there will be a car." I'm pretty sure that's actually exactly what it should mean. Save yourself the hassle and avoid Alamo in Tulum.
Pros: The car was good
Cons: The staff forced be to pay extra fees and threatened me
Pros: The car was in excellent condition.
Cons: There were many hidden fees, including insurance and adding an extra driver. I wish the fees were more upfront. I was quoted 20 but ended up spending closer to 80 for 1 day. They didn't even tell me that it would cost me for an extra driver. I was just charged for it.
Pros: Staff was nice
Cons: Could have been better if they actually had cars to rent. Had to go elsewhere
Pros: The staff at Alamo went above and beyond to help is with our rental. Would highly recommend and will certainly use again.
Got everything what we had asked for
Pros: Pickup and dropoff was easy. Good customer service.
Alamo has 1 rental location in Tulum. Take a look at our Alamo rental location map to find the best rental cars near you.