Traveler reviews
Overall rating
5.4
Okay
Based on 51 reviews
Boarding
6.1
Comfort
5.6
Crew
6.2
Entertainment
5.1
Food
5.0
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Egypt Air information
| IATA Code | MS |
|---|---|
| Routes | 194 |
| Top route | Hurghada to Cairo |
| Airports served | 80 |
| Top airport | Cairo |
Recent reviews
Traveler rating
385
154
114
122
6
Find reviews that mention:
flight attendants
direct flight
flight was delayed
crew was friendly
food was good
great service
smooth landing
good trip
business class
entertainment system
plane was old
need a refund
every thing
could have been better
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6.0
Boarding was not quick
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10.0
Excellent
review from
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10.0
The service is a bit impersonal. That doesn’t bother me but may bother some. Not rude, just a real “we don’t care that you’re here”
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4.0
The plane was so hot that I was sweating throughout the entire flight. As a result the liquid provided was not enough and remainder thirsty thru the entire flight. The meals were nice. If anything you provided to much food.
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10.0
Everything was ok but toilets needs attention
review from
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8.0
The airport hotel provided rest hours and good dinner.
review from
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8.0
Bad service from the outside office that I couldn’t reach to resolve the schedule issue. They never reply email or calls for days. But they finally resolve at the day we fly home inside the airport.
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2.0
Management Staff Services
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2.0
The Management Online Staff Services
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2.0
The crew was so so rude Except one person his name is khaled
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8.0
Flew business class with Egypt Air. Didn't feel much of a business class experience aside from the fact that you can flatten your seat. The food was just okay-too salty overall, seat wasn't comfortable when put into bed position.
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8.0
Staff is amazing every thing is ok Just the aircraft is not old
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8.0
Staff were very nice and professional. 🙏. International/domestic recheck was very confusing
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10.0
Everything was good
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10.0
People handling was great Need entertainment
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4.0
Both flights were delayed by at least 1 hour which was discouraging. The boarding process was random and very chaotic.
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2.0
Thieves. Took my money. Cancelled the flights and now not giving it back.
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2.0
We booked the flight from Kayak, through flighthub The flights were cancelled by EgyptAir. We have been calling both parties back and forth to get our refund and nothing is happening.
review from
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2.0
Very bad service
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2.0
Letting us know our 8am flight would be 3 hours late, every flight of theirs was late by hours. Seems like it’s the same everyday. We could have slept in another couple hours easily instead of coming to the airport at 6am.
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2.0
Missed connection due to a 1,5 hours delay on the first flight, resulting in 24 hours delay to destination. Poor assistance at the airport. Long wait with not even internet connection. Awful experience.
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2.0
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
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6.0
Business class seats are subpar
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8.0
All and all it was an easy flight. We were in business class. Strangely, while we were offered some food which we did not want, we were never offered anything to drink including water. The boarding process was a bit chaotic. Everyone had to identify there bags at the plane as a safety precaution which was fine. But the communications about this was non existent. Israel has a very strict protocol for entry. There is an entry form that must be filled in and then, if everything is ok, you get an e-mail approval that you must show to the airline. Instead of asking for this they asked to see our “green passport” which is only a document to be used in Israel. Luckily, we had copies of ours. All of this is not significant. As someone that lives in Israel but love Egypt, I am so happy that we have direct flights now.
review from
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4.0
The airplane is very very very old
review from
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5.9
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
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10.0
Please make better vegan option for business class
review from
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7.9
For a Business Class this was the worst I have ever flown.
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7.9
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
review from
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1.9
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
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Flight status
Egypt Air route map
Top airports served by Egypt Air
- Cairo Airport (CAI)
- Aswan Airport (ASW)
- Jeddah King Abdulaziz Intl Airport (JED)
- Hurghada Airport (HRG)
- Sharm el-Sheikh Ophira Airport (SSH)
- Luxor Airport (LXR)
- Dammam King Fahad Intl Airport (DMM)
- Dubai Intl Airport (DXB)
- Riyadh King Khaled Intl Airport (RUH)
- Kuwait City Airport (KWI)
- Amman Queen Alia Intl Airport (AMM)
- Alexandria Borg El Arab Airport (HBE)
- Istanbul Airport (IST)
- Beirut Airport (BEY)
- Medina Mohammad Abdulaziz Airport (MED)
Egypt Air contact information
- MS IATA Code
- +1 718 751 4850 Call
- egyptair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.