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LATAM Ecuador traveller reviews
Pros
Cons
Recent reviews
Traveler rating
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3.9
Check in process was very poor. Employee had great difficulty checking in our two suitcases. Required three staff members to navigate. They could not get their credit card reader to use two different cards. Had to pay cash but they did not have change, employee provided change from her purse. Process took at least thirty minutes.
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10.0
Pros: Customer service
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2.0
Pros: Nothing
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2.6
Cons: LATAM has a policy of locking its doors 35 minutes prior to departure We showed up with 25 minutes left at gate and were denied accesses If this is their policy it needs to be stated somewhere since every airline in the world is different
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10.0
Pros: Friendly crew and easy check-in. Comfy seats, and the entertainment was excellent. Food was top notch for a plane trip.
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6.0
Cons: Another "nickel and dime" airline. Seat assignment and checked bag costs nearly as much as the flight.
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5.0
Pros: Wi-fi infotainment, electronic boarding passes
Cons: Horrible boarding process, not enough carry-on luggage space.review from -
2.6
Cons: The lounge personnel were incredibly unfriendly and so was the crew. The seats were just regular coach seats with the middle seat being left empty. Old plane w/ seats that didn't recline. Food was bellow standard
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2.0
Pros: Mi reserva falló
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9.3
Pros: The crew was very friendly and organized
Cons: Nothingreview from -
2.0
Pros: Worst service Ever
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2.0
Pros: The airline staff was rude, they lost my checked bag
Cons: Better service and a fast solutionreview from -
10.0
Pros: We had no problems. Everything worked according to expectations.
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9.5
Pros: The crew was very friendly.
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8.0
Pros: On time departure and arrival.
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10.0
Pros: Yes it was comfortable!
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7.6
Pros: The crew was professional and helpful.
Cons: The flight was late and disrupted many people’s flight plans.review from -
10.0
Pros: Crew was great.
Cons: Bus to boarding was too crowded.review from -
8.0
Pros: Everything was very good.
Cons: Nothingreview from -
6.0
Pros: Preboarding crew very helpful
Cons: Interior space very poor.review from -
3.0
Pros: its Was on time
Cons: Front desks need to improve their customer services skills. The employees who work at the front desk checking bages were very unfriendly. I don’t know if its because I am a foreigner. as soon as I approached the front desk they gave me attitude.review from -
10.0
Pros: Every one are very excellent
Cons: They are very confortable airlinereview from -
9.3
Pros: Easy boarding. Staff were nice.
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8.3
Pros: Clean, comfortable seats.
Cons: Better food selection, portion.review from -
4.3
Pros: Seat was ok
Cons: No entertainment not even complimentary coffee even wanted money for a cup of water... Won’t fly LATAM if given a choice in the future...review from -
5.0
Cons: We buy $530 tickets for one way, and was horrible trip, we need to checkin in Miami and we need to bring the baggage far away to conect with united! And repeated the tsa and so tired!
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2.0
Cons: We didn’t even make it on the flight because they overbooked the flight. Our flight was to take off at 7:30, we made it to the gate by 6:15 and were told that we had arrived too late for boarding the plane. Absolute nonsense.
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5.0
Pros: NO.
Cons: HAVE BUSINESS CATEGORY TO DOMESTIC FLYERSreview from -
10.0
Pros: They offered umbrellas to get everyone off the plane in the pouring rain. That is a first for me
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6.3
On time, but unexpected fee and aborted Landing
Pros: I like that the check-in and boarding process was relatively smooth. Most of the staff at Quito Airport is friendly and accommodating. The waiting area was also very relaxing. The flight did have an aborted Landing, but it appears the flight crew handled it in a most expeditious and safe manner.
Cons: The airline hit us with an unexpected $20 bag check fee. It's not the worst thing, but I wish I would have known beforehand.review from
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LATAM Ecuador contact information
- XL IATA Code
- +593 2399 2601 Call
- latam.com Visit