Phoenix hotels near Orpheum Theater

Cons: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Cons: Smoking in the general seating areas outside

Cons: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Cons: Can be expensive. Self parking- quite a distance away.

Cons: Room needed updated

Cons: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Cons: nothing.

Cons: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Cons: Booked the hotel and tried to cancel a couple hours later. Priceline spoke with the front desk manager and they refused to allow me to cancel. I understand it's in your fine print but it's just bad business practice to take someone's money when the reservation was JUST made. It's not like it was booked for months and the room was not given to someone else because of my reservation. I am the CEO of a moderately sized company and travel to Phoenix 5-10 times a year and send hundreds of clients to Phoenix. I will make sure no one stays here. Good thing you kept my $500.

Cons: Outrageous charges for parking ($35/ day), WiFi ($18./day), in room movie ($20.)

Cons: N/a

Cons: Parking was $28 per car per night. We parked across the street for $14 per night.

Cons: Everything.

Cons: A bit pricey

Cons: The carpet, the old Apple phone radio

Cons: I wish that there was a small store for incedentals.

Cons: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

Cons: Fix the hot water!

Cons: Room had a vague smell of cigarette smoke.

Cons: The rooms could use an update. facilities in the room for hooking up my laptop and charging (USB) were non-existent.

Cons: The bathroom was really small.

Cons: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.

Cons: Rooms need remodeling in a big way. Bed was uncomfortable and the A/C did not work.

Cons: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

Cons: Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.

Cons: No dislikes

Cons: This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.

Cons: I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.

Cons: Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!

Cons: Cannot think of a thing.

Cons: We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.

Cons: First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.

Cons: Toilet flushes did not work, Shower worked together with regular shower and facet runs,

Cons: The weather, it rained during our stay

Cons: That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.

Cons: Parking

Cons: My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room

Cons: Parking was horrible and not convenient in the area we were in

Cons: our room had absolutely no view front or back

Cons: Hotel is a bit dated

Cons: So many kids running around the pool and splashing. The adult only pool was full so was forced to use the falls pool. If you have a room with a view be sure you wear flats/comfortable shoes you will have to climb up hill a ways to get to your room. They have a free shuttle but be sure to call way ahead of time. It made us 15 min late for our dinner reservation. The "falls view" was not worth the upgrade. You couldn't see the falls you just got a great view of the pool and all the noise.

Cons: I did not like the mandatory resort-fee upon arrival or the refusal for my one-hour complimentary extended check-out request on a Sunday. I'm fairly sure the room was not sold for that day/night. The beer prices at the pool bars are absurd ($6.25 + TAX & tip) for a 20-oz TAP domestic beer is rather excessive for hotel guests.

Cons: Rooms were obviously old and had the "old home" smell to them which isn't the most pleasant way of entering a hotel. Parking is also pretty narrow and somewhat annoying.

Cons: The resort is tired and it shows.

Cons: We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.

Cons: Leaving ! Had a wonderful weekend there will go again

Cons: Poor cable tv

Cons: Everything

Cons: A place this big could use a bit more food options. Maybe a bigger menu for room service and pool restaurant. But the food was excellent, so the request for more of it is a compliment!

Cons: I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.

Cons: Since you are literally on top of a mountain restaurants off property are not walk to but a quick 10 minute cab or car ride.

Cons: Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots. Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.

Cons: The room wasn't cleaned the best. My wife had me go get Lysol wipes to wipe down our room.

Cons: How early check out was not the best.

Cons: Dated

Cons: Nothing to complain about

Cons: Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm

Cons: The upkeep has gone downhill, things out of order or in need of repair / upgrade.

Cons: Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

Cons: We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.

Cons: For the cost the facilities were very dated.

Cons: Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.

Cons: There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.

Cons: The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.

Cons: Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money

Cons: They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.

Cons: Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.

Cons: Nothing. Every thing was perfect