Traveler reviews
Overall rating
8.0
Excellent
Based on 8,972 reviews
Boarding
8.2
Comfort
7.8
Crew
8.6
Entertainment
7.7
Food
7.9
Find cheap flights on SWISS
Round-trip
Economy
SWISS information
| IATA Code | LX |
|---|---|
| Routes | 291 |
| Top route | Zurich to Berlin Tegel |
| Airports served | 117 |
| Top airport | Zurich |
SWISS traveller reviews
Pros
"The crew was very nice"
(in 1544 reviews)
"Food was good and plentiful."
(in 964 reviews)
"Flight attendants are friendly and helpful"
(in 880 reviews)
Cons
"Not enough of leg room"
(in 118 reviews)
"The food is good k"
(in 466 reviews)
"Got an upgrade to business class."
(in 66 reviews)
Recent reviews
Traveler rating
1309
757
454
157
169
Find reviews that mention:
business class
leg room
flight attendants
food was good
short flight
great flight
crew was friendly
great service
food and service
seats were comfortable
seats in economy
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2.0
Pros: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
review from
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2.0
Pros: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Cons: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional
review from
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8.4
Cons: Our stewardess was not the friendliest!
review from
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10.0
Pros: Yes
Cons: 0
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6.5
Cons: There was no food ...
review from
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6.0
Pros: it was ok.
Cons: Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late.
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2.0
Cons: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic
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10.0
Pros: Everything was comfortable.
Cons: I can't think of anything.
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2.0
Pros: Not one thing about my experience.
Cons: The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!
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10.0
Pros: N/A
review from
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2.0
Cons: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.
review from
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6.8
Pros: flight itself
Cons: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!
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4.6
Pros: Friendly crew
Cons: Not piling up people like sardines in a can.
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8.0
Pros: Nice crew and prompt service
Cons: Crammed, narrow seats
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9.0
Pros: Great crew & good complimentary food
Cons: More seat pitch
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9.3
Pros: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate
Cons: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice
review from
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4.6
Cons: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.
review from
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9.6
Pros: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time
Cons: The business class seat felt a bit claustrophobic when in lie flat mode
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9.0
Cons: Staff was very friendly, courteous and helpful.
review from
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8.0
Pros: All was Good, no special negatives.
Cons: Not worth my time to comment.
review from
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7.3
Pros: Excelente atención, bebidas y comida durante toco el viaje
Cons: Todo bien
review from
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3.3
Cons: Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat.
review from
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10.0
Pros: 10/10 would recommend..
review from
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7.0
Pros: Crew was very attentive, and boarding and off-boarding was relatively easy
Cons: The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated.
review from
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9.3
Pros: Crew was very helpful
Cons: More entertainment
review from
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6.6
Pros: Crew was friendly
Cons: Food
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3.3
Cons: Nothing
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5.6
Pros: More or less on time
Cons: Outdated aircraft. Flight took longer than usual.
review from
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9.3
Cons: Swiss perfect as always, Barcelona ground worker disaster, as always....
review from
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9.3
Pros: Crew was very attentive and courteous
Cons: More fruits and non-starchy vegetables would make food more enjoyable
review from
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9.3
Pros: Crew was very courteous and attentive
Cons: More fruits and green (non-starchy) vegetables
review from
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9.0
Pros: The crew was great
review from
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5.0
Pros: The crew was very lazy and not professional
Cons: Don't stop demanding from the crew
review from
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8.0
Pros: Entertainment
Cons: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!
review from
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10.0
Pros: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.
review from
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10.0
Pros: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.
review from
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6.0
Cons: Swiss air returned my bagage damaged and there is no way to report it!
review from
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8.0
Pros: Free food, relatively spacious
Cons: more food!!! REEE!!!
review from
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8.0
Pros: Crew
review from
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8.4
Pros: Wasn't awake, can't say
Cons: Probably it would be nice to have a bit bigger screen with general information about the flight and local time
review from
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9.6
Cons: Better choice of movies and classical music
review from
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9.6
Cons: Better choice of movies
review from
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3.0
Pros: Nothing
Cons: Time schedule Better customer services
review from
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10.0
Pros: Everything was excellent on this flight.
Cons: Maybe the food menu? But it wasn't bad.
review from
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10.0
Cons: Nada, I slept through this leg and the staff let me be.
review from
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9.6
Pros: Swiss is my new favorite airline.
Cons: Nothing bad to report. Book Swiss!
review from
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10.0
Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.
Cons: None. Keep up the good work.
review from
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9.3
Cons: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.
review from
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10.0
Pros: Entertainment was great, excellent movie selections, and games.
review from
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7.6
Pros: The crew was friendly and helpful.
Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.
review from
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10.0
Pros: Great flight
review from
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10.0
Pros: The crew and entertainment
Cons: Nothing
review from
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7.3
Pros: the crew were so nice
Cons: not enough room between seats
review from
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5.6
Pros: The flight was on time and fairly clean.
Cons: The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable.
review from
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10.0
Pros: The food and very professional and friendly service.
Cons: Nothing.
review from
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9.0
Pros: Staff was very friendly and loved the food.
Cons: For economy class, nothing.
review from
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6.0
Cons: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.
review from
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9.3
Pros: Seats were comfortable
Cons: Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks
review from
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10.0
Pros: Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.
review from
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9.3
Pros: sidefini landig, merci.
review from
Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Frankfurt am Main Airport (FRA)
- Hamburg Airport (HAM)
- Paris Charles de Gaulle Airport (CDG)
- Barcelona-El Prat Airport (BCN)
- Vienna Intl Airport (VIE)
- Athens Eleftherios V. Airport (ATH)
- Duesseldorf Intl Airport (DUS)
- Nice Côte d'Azur Airport (NCE)
- Amsterdam Schiphol Airport (AMS)
- London City Airport (LCY)
- Kastrup Copenhagen Airport (CPH)
- Václav Havel Prague Airport (PRG)
SWISS contact information
- LX IATA Code
- +41 61 582 36 56 Call
- swiss.com Visit
SWISS Cancellation Policy
As the situation changes with coronavirus (COVID-19), SWISS will continually update its policies accordingly. Please contact SWISS directly for the latest information about cancellation fees. You can find the most up-to-date information on SWISS policies here: SWISS Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.