IATA Code | EI |
---|---|
Routes | 157 |
Top route | London Heathrow to Dublin |
Airports served | 71 |
Top airport | Dublin |
Horrible experience with booking and would never recommend or use the app again.
Seats were very tight
Our luggage has been lost. My grandson and I are here at our London hotel with nothing but the clothes we wore. Reports have been filed through the airport LHR, and with Aer Lingus, but no one communicates back. Never again!
It was cancelled -- and everyone involved was unhelpful and rude.
No bag drop in Malaga Aerport big disappointment
Terrible customer service, couldn’t get help rescheduling flights and was hung up on multiple times.
The flight was great. Check in was pure torture. Three hours in a barely moving line with one person working the check in line. Then more of the same at security. The flight was delayed for an hour, waiting for passengers in the barely moving lines. Totally unacceptable.
Aer lingus used to be awesome, after Covid travel with them is a nightmare, I would have much rather flew with British air ways or united. Arrived over 3 hours early for my flight and the line to get boarding passes on a Monday morning in the Dublin was close to a 2 hour wait, mind you the security lines and custom lines were long, we just made it to our gate and gave ourselves over 3 hours. I can’t imagine what it would be like on a weekend. The staff at the ticket counter had 3 desks open for general boarding with a line of over a 100 people waiting, I also thought it was very weird that they had a closing gate line, so if show you an hour before your plane leaves you saved yourself from waiting in extremely line. Also they told me my bag would connect with me to my connection flight. That was not true. Got to the right gate and no one working there was organized, passengers were all confused on where to stand there was no room for sitting the gates are tiny! Makes no sense all Dublin in the last 15 years re did their international wing, and they failed at that, it’s insanely tiny gate areas for international flights? Also I really don’t like how they make everyone shut or open the window shade at certain times on the plane. And their breakfast sandwich was a panini and cheddar cheese, just bread and cheese? Seems like a meal you’d feed a picky toddler.
Long delays of two hours leaving Manchester
In my opinion the new A321 long range planes are really not good for long haul flights. 2 toilets at the back of the plane for the whole economy class section, one aisle so you not only have cabin crew trying to get up and down the aisles with trolleys, you also have people queuing down the aisle to use the toilet with no where to go.
Same thing I mentioned in my last reviewe
There was no indication on e tivket which terminal I flew from so I had to walk a long distance to a new terminal….. then getting checked in took about an hour because the airline was clearly short staffed and the staff didn’t seem to know what to do efficiently. All my flights have been late so had to rush for my connections and arrived late at my final destination and to top all that off my suitcase hasn’t arrived so I have no clothes at all and I’m supposed to be working which I now have to cancel because I don’t have anything…… so this airline is now affecting my income and costing me a lot of money. It’s ridiculous
Lots of problems: 1) Boarding was pretty much chaos. One person at the door checking tickets and passports for 300+ people. It took more than 1 hour to board. 2) Food was mediocre to simply uneatable. 3) My seat was good because I paid an extra $100 for the choice of an aisle seat up front. (That phone call took 20 minutes to execute. Why can't you do this online?) Note: do not choose the aisle seat next to the window seat. You will lose foot space for the video box. Painful. (Fortunately, I was able to switch seats before my return flight.) 4) Literally 2 hours between the time we arrived in Los Angeles and when my bag appeared on the carousel. Others were still waiting when I left. I like the A330 for such flights. And Dublin is a reasonable transfer point for Europe if one can't get a direct flight, but it is unlikely I will book with Aer Lingus again.
Aer Lingus is a low cost airline. Don't expect much.
Hello - I have tried to get assistance, and have waited on phone for over 30 mins ( 2 times ), only to be hung up on I need to request assistance please: I would like to cancel the return part of this trip and request a credit with the airline please. To clarify - please cancel, and request a credit for the following: Arnold Bjorklund June 17, 2022 Aer Lingus flight EI163 London - Dublin Aer Lingus flight EI125 Dublin - Chicago Appreciate your help with this request. I am happy to have credit, for future use. Thanks - Arnie - I am available to discuss on a phone call, if helpful - +1-630-235-9059
We had no food or drinks on our flight from Izmir, after it was cancelled the night before, due to been a diabetic myself and husband found this very difficult!
Ii
Better selection of movies and TV progress, staff was outstanding
No one at bag drop for ages then moved to other bag drop
Aer lingus were great to fly with but I got some very confusing calls from chatdeal that I booked with at midnight, 5 hours before I had to be up for my flight telling me I had to “uncheck in” to fix an issue on their end. It wasn’t an option and after an hour of trying I gave up as I had my boarding card already. Boarded the plane just fine. So I don’t know why they gave me an hour of stress just before my flight… I’ll book directly through aer lingua next time
It is a long time since I have travelled with AerLingus and the seating seems a littlemore uncomfortable to me.
Great direct red eye from SFO to Dublin. Slept through most of it and all ready for Ireland!!
The flight left on time. The bathrooms were clean. The food was edible. The entertainment was pretty bad because the sound system didn’t work very well. I couldn’t really hear anything anybody was saying so I gave up and read. I guess I need to bring my own speakers next time. They gave you headphones but I think you needed a two prong headphone to get the proper sound. The plane was packed but it still was fine. All in all very good
The flights were fine. They left on time. The seats were comfortable the food was OK and the bathrooms were clean. The plane was packed which is a good thing for the airline but not great for the passenger. All in all it was good
I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.
I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.
The flight was cancelled, and communication from the airline and kayak was impossible, making for an incredibly stressful trip which may also involve losing a lot of money (I am still trying to figure out how to contact the airline to make sure that I don't lose my return trip).
2.5hr wait for baggage
Aer Lingus refereed Certior/Go Safe PCR @ $70 euro per person 24hr prior to flight guaranteeing us pdf results for check in within 4-6hrs- 6/3at 10:45 -still have not received results or refund. Total scam. We were then forced to go to the airport 10 hours in advance and get on-site testing for an additional fee per person. The needless stress , aggravation , cost and wasted day is uncalled for and disgraceful.
Freezing
On board Aer Lingus flights, cabin baggage should not exceed 48x33x20cm. If your hand luggage is bigger, the Aer Lingus assistance team will most likely ask you to pay extra for checked luggage.
Aer Lingus offers direct flights to 68 cities in 20 different countries. Dublin, London, and Málaga are the most popular cities covered by Aer Lingus.
Aer Lingus concentrates most of its flight operations in Dublin.
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